We looked around at diy stores, wasn't impressed with what we saw, cost and service, logged onto Fireplace World, found what we wanted, cost a lot better, and quality service was delivered in no time and easy to put together, overall service and quality second to none.
The fire was delivered within 24 hours, I have now fit it and it looks really nice with a nice gloss finish. The fire is a little noisy when on the heating settings but I don't think its anything to worry about all fans are noisy at the best of times.
Me and my girlfriend are very impressed with our new fire place and fire it has really give our lounge that focal point it needed with touch of quality with out looking over moden or dated. My only slight disappointment with fireplace world was when I orded 2 samples of different stones as the fire place we were looking at came in 2 different stones I thought it best to buy the samples and see which one would look the best but to my suprise when the 2 samples arrived there was no identification of which stone was which so It didn't really help much.
I would deffenetly recommend fireplace world the quality of there products are excellent and the price was the cheapest around.
We had a couple of issues with the delivery of our product, but these were dealt with and rectified quickly & efficiently by the friendly & knowledgeable customer service staff. I would definitely recommend this company to others & would buy from them again.
We are starting a new business running a guest in John o' Groats. There is no place in the rooms to put dressing tables so we decided to use radiator covers and mirrors as a vanity unit.
We choose fireplace world as their price, stocked sizes and availability were far better than any other company on-line.
The order status was sent to us by email and we were kept informed right up until delivery which was just a few days. All the packages were securely wrapped.
I would highly recommend fireplace world
This radiator cabinet is exactly as on the website it is excellent quality looks much more expensive than it was and fits perfectly. The service from fireplace world was excellent I would definitlely use them again and would recommend them
As I love having central heating, but don't like the look of basic radiators in the room, I wanted to find an affordable solution.
Fireplace world have provided it with these stunning black glass covers which transform the whole room. They are so easy to install - just hang them onto the radiator and Bob's your uncle! A young lady friend thought the large one in the living room was a wall mounted widescreen TV, it looks so good.
5 stars would have been awarded if the packaging was better. One was damaged in transport, and did not reach me but it was speedily replaced.
Radiator arrived damaged, not due to bad packaging by Fireplace World, but with bad handling by the courier.
I expected difficult communications but response from the company was instant. I could not have had better, nor more courteous service than I received from Fireplace World.
A new radiator cover arrived in the next available delivery slot and I'm completely happy - both with the cover and the company. Thank you very much.
Really pleased with the fire surround that we bought. High quality, very well priced and we marvelled at the packaging!
We would definitely buy from this company again. The fireplace is very robust and decorative and was delivered exactly on time. There was no delivery charge and when I 'phoned to ask for a duplicate invoice the gentleman I spoke to at the company could not have been more helpful.
i ordered my fireplace last May (2012). i loved the fire place and looked everywhere online for it cheaper but didnt think it was too bad of a price, and so i ordered it. It took over 2 months to be delivered, however, it was missing the actual fire unit. i Phoned fireplaceworld only to be told that the fire was out of stock but they could send me another one with the same look. I was fine with this but when it came the fret was missing. i contacted fireplaceworld again and was informed that the fret was due to be delivered in 2 weeks. After 10 months of being told "another 2 weeks" we decided enough is enough. During this time i had to make several calls to fireplaceworld as they refused to ring me despite leaving many voicemails requesting that they call me. Also, during the latter stages of this time i was sent 3 broken frets of which fireplaceworld were blaming the courier service and not taking any responsibilty. I beleive this was deliberate in order to make it look like something was being done on their part when in fact it was just making the entire situation even more infuriating. In the end i suggested that i purchase my own fret and ask fireplaceworld topay for it. I found the exact same fret which was delivered 2 days later and cost £50. Fireplaceworld refunded me £20.
I was really pleased with my experience at fireplaceworld although a couple of the reviews below are a bit negative they certainly seem to have got their house in order.
I placed my order online, got immediate confirmation, knowing its a big heavy bulky item i was expecting delivery to take around the advertised 14 days - instead i was called within 3 days with a delivery date just 3 days later, SIX days from order to delivery, I couldnt have been more thrilled.
That was until I saw the price of the product had fallen on the website but one call and a really friendly helpful chap immediately offered me a refund of the difference which was sent back to my debit card and appeared 4 days after we had spoken.
The product is great and my experience was really everything you could hope for and more when buying online would definitely recommend.
Luckily I did not read the reviews before ordering from this company as I would have not have used them. I ordered a gas fire and limestone fire surround, which was delivered within 2 weeks. The only problem I had was finding someone to fit the fireplace as everywhere I phoned only fitted their own fireplaces. I finally found someone after a week by using the find a tradesmen website. The fireplace is beautiful and looks very expensive, the gas fire is lovely and together they are stunning. I would highly recommend this company.
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