FireProtectionOnline.co.uk reviews

FireProtectionOnline.co.uk reviews

Excellent
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1006 Trustpilot review(s)
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Review by confirmed purchaser

Best service ever

I ordered the goods online and was able to track the order from then. Being given a time slot for delivery made it all really helpful. Delivery was speedy from time of order.
Many thanks.
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Review by confirmed purchaser

What a brilliant customer service!

I am very satisfied with the product supplied by Fireproctectiononline.co.uk and they have one of the best customer service I have experienced on line.
Well done.

Sergio
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Review by confirmed purchaser

Goods on time

No Hassel, goods delivered next day as promised- excellant service
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Review by confirmed purchaser

Professional, good value

Exactly what you want when buying fire safety equipment!
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Review by confirmed purchaser

Bad follow up service with easy fire safety

I have been purchasing fire extinguishers from you the last few years the service has been very good and was fine this year also but I dont like the service agreement from @Easyfiresafety.co.uk' which arrives with the goods and in the post.
It looks like a contract has been set up and even has a date on it when the service will be completed, it looks like a bit of a con!!!
Fire Protection Online Ltd

Reply from Fire Protection Online Ltd

Hello Ray

Thanks for letting us know your feelings. It's important to hear exactly what our customers think of everything we do.

I'm happy to know that you have been a happy customer buying many times from our store and that we have provided great service. But, it was sad to see that we upset you with our paperwork. Please allow me to explain.

As you are probably aware, it's a legal requirement for extinguishers to be serviced every year. Well, we have had customers complain that we do not service (because they do not realise that we service nationwide). So, in response to customer feedback, we now send a 'service agreement' with dispatches of extinguishers. We send it with the goods and in the post in case it does not get to the correct person.

We fill in your details (including the date the service will be due) to save you having to do it and enclose a freepost return envelope. This 'agreement' very clearly states that it is not a contract (we are unique in that we don't have 'contracts' and allow cancellation with zero notice time). It also states the price and guarantees to set this at the current price.

Transparent pricing is one of our most important services.

If you don't want us to add you to our ever-growing list of happy service customers (we have fixed prices, don't charge for extras, do not pay commission to our service technicians, and have the UK's only 'if you're not pleased, you don't pay' guarantee), you simply ignore it and put it through the shredder or throw it in the bin.

If it does not come back to us in the envelope with a signature you do not get added to our service database. And, even if it does, we call you in advance of the service being due to check that you are still OK for our technician to call.

This system is in response to our customers' requests and has proved very popular (especially with the 'if you're not pleased, you don't pay' guarantee). No other extinguisher supplier has 1000+ ratings here at Trustpilot.

But, I'm sorry that it upset you on this occasion as that was not our intention (and it's definitely not a con, lol - I can personally assure you that we are the same friendly company that you've been buying from for the past 4 years). Our customer service manager will be getting in touch with you to explain this further and to give you a little something as part of our apology and to thank you for being such a loyal customer for all these years.

Regards

Jon Butt
Managing Director
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Review by confirmed purchaser

Service was excellent with personal intervention from staff to correct address

Product delivered when they said it would be, and was what they said it would be. Helpful staff who corrected issue with delivery address. All good. (Shame about the spam following the next day!)
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Review by confirmed purchaser

Good service and fast delivery

I was kept informed of my order from ordering to tracking delivery.
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Review by confirmed purchaser

Excellent service and very reasonable prices

Easy to order, despatched very promptly no hassle at all.
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Review by confirmed purchaser

A company to be trusted

Superior products. Fast delivery. Will definitely recommend. The fire ladder looks extremely sturdy. Thank you for supplying these necessities!
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Review by confirmed purchaser

Outstanding!!!

Really fast and positive service. Would recommend to anyone requiring this type of signage.

Good value and quality products.
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Review by confirmed purchaser

The best, most personal service I have ever received online.

Ordering was simple and quick. The follow up emails were personal and professional at the same time. Delivery was exactly when it was scheduled, and the product exactly what we needed. Very satisfied customer!
Fire Protection Online Ltd

Reply from Fire Protection Online Ltd

FPO Response: Thanks for such a great review. We pride ourselves on putting the customer first so we appreciate you taking the time to say it works! As an existing customer you should also receive emails on our promotions and special offers - just our way of saying thank you for your business. Kind regards, The Customer Service Team.
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Review by confirmed purchaser

excellent service

Bought fire extinguisher as a present for my sons caravan. We had one for our caravan also at home from this company previously. Service always excellent and very quick.
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Review by confirmed purchaser

Good service and prompt delivery

Suited our needs perfectly. Thank you. Would use supplier again if necessary.
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Review by confirmed purchaser

Very quick service. Thank You

Very quick service. Thank You
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Review by confirmed purchaser

Emergency latch - at a door near you

I needed an emergency latch. I spoke to a man on the phone for advice. He advised me. I went with his advice. I ordered and paid for an Emergency Latch. 2 days later it arrived. It was just like shopping online. I would use this supplier again
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Review by confirmed purchaser

First class product and service.

I was very impressed when on day of delivery I received an email giving an hour within which the combination Smoke & Carbon Monoxide Alarm was to be delivered. Sure enough 5mins into the hour the goods arrived. Best ever delivery service I have experienced allowing me to get on with other things during the day.
The advice I was given prior to making the purchase was very helpful and I am very pleased with the quality of the alarm. Batteries are supplied along with fixing screws making installation very straight forward. No hesitation in recommending this supplier and the dual purpose alarm
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Review by confirmed purchaser

Easy to use website and found what I was looking for.

Found what I was looking for with ease, a good website made easy to use!
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Review by confirmed purchaser

smoking

Arrived very quick is now in use thank you
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Review by confirmed purchaser

Delivery was prompt and the product was in good condition

Product was in good condition.
Delivery was on time
No faults with the payment process.

Only giving it 3 stars because the delivery was expensive.
Fire Protection Online Ltd

Reply from Fire Protection Online Ltd

FPO Response:

Thank you for your comments. I understand your order was shipped to Dublin - Ireland, we are charged additionally by our courier to ship to Ireland as it is classed as overseas. However to remain competitive we have negotiated a flat rate charge of £29.97 plus VAT per order which covers most locations in Ireland with no limit to the size of order. I would recommend browsing the website to include all your fire and safety items to make the delivery charge even more competitive. Kind regards, The Customer Service Team.
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Review by confirmed purchaser

excellent service

definitely use again

Fire Safety Made Easy

60 Day Money Back Guarantee

100% no quibble refunds including the delivery charge. And free returns - we pay to collect

Low Price Guarantee

You won't find the same item at a lower price in the UK

Extinguisher Servicing Promise 1

No hidden charges - our nationwide fire extinguisher servicing price includes all service parts

Extinguisher Servicing Promise 2

No binding contracts - you can cancel at any time with zero notice

Extinguisher Servicing Promise 3

Unique money back guarantee - if you don't like our service, you don't pay

Extinguisher Servicing Promise 4

Full and transparent prices - a printed extinguisher supply and servicing price list is supplied with every order

How Do We Make Fire Safety Easy?

Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.

Visit FireProtectionOnline.co.uk

Category

FireProtectionOnline.co.uk is ranked 6 out of 10 in the category

FireProtectionOnline.co.uk is ranked 8 out of 24 in the category Security Equipment

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