The grill pan needs a handle but that's extra burnt my hand as result the rest is good and build quality is great
I can't fault Fires-cookers. They offered the cheapest price online; moreover the price was greatly reduced compared to the high street. Delivery was quick and the fire arrived in the condition expected.
My old cooker was 20 and dying. I checked with Which and selected the one I wanted, then looked on the Internet. Fires-Cookers had a good deal and could have got it to me even quicker than I needed it. It was delivered on time by a very friendly and helpful guy. My Hotpoint cooker is now installed and working like a dream.
It appears to be product ordered...no damage found once delivered. However not yet installed and working. Web site requests (3 so far)to rate company..I would say too keen for feedback allow product to arrive first!
Only comment can be on delivery experience. Friendly service dealt with delivery well. However no time indication was given so waited from 7 in morning and arrived at 3 30. I do think a morning or afternoon time could be indicated once van was loaded and delivery order clear.
Couldnt be happier told it would be here on Monday, but it arrived on Saturday a couple of days earlier, would definately use them again, got everything set up working a treat, like i said coulndnt be happier thanks.
Ordered Dimplex Springborne stove online 27/11 and arranged for delivery 5/12. On returning a phone msg left for me on the 4th Dec the following day (on which delivery was due) was advised delivery wouldn't be until after Christmas. I cancelled the order and then rec'd a phone call to say if I still wanted the stove it could be sourced via a different supplier and would be with me today, 9/12. The fires-cookers website said the delivery would be with me between 8.15 and 11.15 - it actually arrived at 17.45 so I had to wait in all day to receive it. Not yet unpacked item so unable to comment on whether satisfactory but not impressed by delivery system letting me down twice.
I ordered a fire suite from Homebase and was given a delivery date, I waited and no fire! I phoned them and they said they had none in stock but would let me know!!!! They had taken my money, had no stock yet gave me a delivery date and didn't even ring me to say it wasn't coming! Needless to say I cancelled. I searched the internet and found this company, ordered my fire, had a phone call to confirm a delivery date, had a text the evening before confirming a time slot and my fire suite was delivered well within that slot the next day by a very helpful delivery man. I am so glad Homebase let me down as the fire I ended up with was £149 cheaper, delivery was free and the service was fantastic. Would recommend both the fire suite and the company all day long.
Cannot fault the service at all. Asked billions of questions over a period of days before finally making my mind up on product. The service is second to none. Product arrived when stated and they called 1 hour prior to drop off. Delivery man friendly and helpful. Product superb. Had previously purchased another fireplace from a different company (which as £100 more) and had to be returned as was plastic, chipped and revolting (not like photo at all!). Was very sceptical to order again via the internet without viewing the product, however, am definately NOT disappointed. Product looks much more expensive than it was, quality superb. I have finally transformed my lounge from a house to a home. I highly highly recommend Fires-Cookers, for service, delivery, quality of product and especially the price. Well done Fires-Cookers, I shall definately be using you again in the future.
stop sending me these questionnaires...asking once is enough, nit 3-4 times. makes me never want to use you again
Overall good service, little gripe was I ordered hob and cooker, the delivery time for hob was next day but cooker had an extra day for delivery which was fine but when I called to check if hob was to be dispatched sooner they said no it had to come as one delivery so had to travel down and collect goods. Other than that good overall service and quality appliances will definitely use again.
After searching for a fireplace suits for sometime I found the exact one I wanted here - and cheaper than anywhere else!
Free delivery was a bonus and being given a delivery slot meant I could go out rather than waiting in all day.
Very pleased with hob & cooker I recently purchased.
The hob I ordered was unavailable so offered an alternative at no extra cost.
Kept informed of delivery time by txt and although it was 7.30am the driver was on time excellent service.
Only one criticism no handle for grill pan [has to be purchased as optional extra] this is not pointed out in product information rather puzzling so one star lost..
We were recommended this site following a friends experience. We chose the fire chose a delivery date and the fire arrived as agreed. We'll packaged. The fire has been installed and we are very pleased with the product
The ordering procedure was very straight forward, the delivery likewise. The delivery man was kind enough to help us take the machine downstairs without any quibble - and we are very satisfied with the tumble dryer. A very good experience all round. Thank you.
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