Having ordered a roast rack for a weber-q BBQ and tacking moneys agreeing delivery then being told there was a delay in delivery then one month later told they can not supply i fill very disappointed as have they said at the time of ordering they had nil stock i would have ordered elsewhere
Great shopping experience. Website very easy to navigate and use. Delivery slot booked in advance at checkout at a time convenient to me. Company delivery driver called 40 mins prior to delivery and was very friendly and helpful. Old oven and new packaging was taken away for recycling, for free! Slight problem with damaged pizza stone during transit but sorted out in one short phone call - new one sent out that day. Would definitely use retailer again :)
My order for a new washing machine was accepted for delivery last Wednesday. But on the day they rang to say they couldn't find my machine and it would at the earliest be delivered next Wednesday. So my washing continues to accumulate. But it was a good price.
Didn't deliver on agreed date, although did phone a few days beforehand to warn me. Despite being told then that they would be able to deliver within a few days, I did not hear any more. I then chased by phone and was promised a return call with an update on delivery times; 4 days later I have not received this return call. So I have cancelled my order. Very poor service.
What a brilliant service at superb prices. Cannot fault this company for service and aftersales, the whole process was seamless. I shall always make this company my first calling point when purchasing again.
Very easy to order. Rang day before delivery asking what time of day delivery might be and given accurate delivery window info straightaway. Delivery driver sent text 45 mins before delivery the following day. All very efficient
Easy to navigate the website, the information on the product was accurate and helpful. Prices seemed to be good value for money, although the delivery costs were a bit cheeky, it seemed that unless you paid for two delivery men, you would have to help the driver with lifting the item over the threshold of the doors etc., which would be very difficult if the buyer was elderly or disabled etc., there should be two men to deliver any items over a certain size and weight, a fridge freezer is too much for one person to lift and manoeuvre on their own. I would use this company again.
We bought this fire just over a week ago and true to their word it duly arrived on time,The driver could not have been more helpful or polite,customer service is alive and well in some places.We are thrilled with the fire its look and performance we would use this company again without hesitation.
I froze in my bathroom this winter despite the central heating panel, so had a baxi brazillia balanced flue gas heater installed today. BEST thing ever immediate heat in a fair sized bath/shower room., warmed it up in just a few minutes wonderfully comfortable, although a very small and discrete little thing. What more can I say,? Actions speak louder than words I ordered another this morning for the kitchen.
Sought a cooker after much deliberation over which one found this firm on line checked and double checked order as they said possible charges if wrongly ordered ,received cooker that I didn't order they admit advert wrong they spent all week trying to avoid issue never returned phone call as promised appears only want your money without hassle, even when they are at fault.They think that at £789 I should take what they have sent and be grateful don't think so. 1star rating only way to post more like minus 5
The fire was a good price, it is good quality and looks fantastic. With daily deliveries including Saturdays I could have it delivered exactly when I wanted it. Only one thing to comment on - I was told that I would receive a message letting me know the three hour time slot during which it would be delivered but this didn't happen. However when I rang customer services I was given the time slot and profuse apologies for not having been contacted. (lovely voice- worth ringing just to speak to him!!)