Fires-Cookers.co.uk reviews

Excellent Service

Company phoned day before delivery to advise time of delivery and if this time suited. Delivery on time, very helpful delivery man who had no problem in putting the cooker in another room as kitchen was still yet be delivered.

This was an excellent service and would have no hesitation in recommending them.

I will post another review once the New World cooker has been installed, but first impressions of the cooker are great.

good

very satisfactory

hotpoint double oven is brilliant!

I am very very pleased with the new oven -" it does everything it says on the tin" Delivery was quick & the delivery driver informed me that he'd be with me at a specified time & he was early
Can thoroughly recommend Fires-cookers for any new purchase you may be looking for

Fast Delivery, Great Price and Service

First time used and really impressed with this company. Double Oven price was the best price on the net and better still it was was in stock and the delivery in two days and at a date you could choose. Double checked everything on telephone and customer service as excellent. The night before delivery you could check approx time of delivery on the website and on the following day the driver phoned to confirm time of arrival. Old oven was collected for recycling as requested. All round excellent service and highly recommended.

Very good service and fast delivery.

Product was at a really good price. Good customer service and fast delivery. Happy all round.

All good No problems

No problems at all, helpful on phone and with delivery, which went smoothly and on time.

Order delivered bang on time, all parts present, more than happy with everything

Website was easy to shop on, goods superb, delivery right on time, well happy

Everything as expected, good value for money

Initially the one I ordered is no longer produced, response and refund. Able to select delivery date to suit

A hicup with the delivery driver, but otherwise ok.

No problem with the ordering, and Item was delivered as requested. Would have liked confirmation of delivery date and how it was being delivered. Ended up ringing up to make sure.

Driver who delivered the washing machine was very stressed, didn't want to fetch his van to the house!! was going to use his sac cart to delivery it the rest of the way, resulting in my partner and son, going in our van and collecting it from the top of the road. Good job they were there otherwise I don't think the washing machine would have made it safely down the hill.

excellent service

From ordering to delivery, everything was well executed. The office were very helpful, and the delivery man could not have been more helpful. Thank you.

Excellent service- you'd want to use them again!

Excellent value for our Weber BBQ, efficient and user-friendly purchase process, and faultless delivery service.

Nice fire but had to chase very hard to get it - does this company want to do business at all?

I ordered a replacement gas fire, on-line. It was not immediately apparent from the on-line listing that what I had ordered was not actually a balanced flue gas fire (it does get complicated this!). When I called to check delivery dates, as I made the online booking over the Easter Weekend, I was told that it would arrive on Wednesday. I stayed in all day and waited - for a delivery which did not arrive. So I called again although, by this time, the gas fitter had given me the proper advice and I was able to order a balanced flue gas fire. I was told that it would have to be ordered, anticipated within 5-7 days. Nothing further happened until I phoned, yet again, on the following Saturday morning. "Oh, it's in the warehouse, we'll get it sent out to you a week on Wednesday". By now absolutely furious and extremely disappointed by the "service" received, I told the gentleman that a week Wednesday was not acceptable, and what was the alternative. I was told that it could be sent by courier, to arrive in 48-hours (Tuesday) but that it might arrive with broken glass! Fortunately, it didn't, and my gas fitter very patiently waited through these shenanigans to fit it ten days ago.
It is lovely, does just what it says it will do. But why did I have to wait for a month for Fires-Cookers to do what they said they were going to do? Why was I the one who initiated all the phone calls, with enormous patience when whoever picked up the phone just hung up - or it wasn't answered at all! Three different people answered the phone - one gentleman very helpful, the other gentleman and the young-sounding lady either witheringly patronising or just plan rude! What kind of (presumably) professional outfit uses a courier service which is so poor that the goods risk arriving broken or damaged? Clearly, the customer service aspects of this organisation require urgent and serious review.
I'VE JUST RECEIVED YOUR REPLY WHICH IS ARRANT NONSENSE! I WAS NOT TOLD THAT THE ORIGINAL DELIVERY DATE OF THE WEDNESDAY AFTER EASTER WAS NOT POSSIBLE. WHEN YOU ORDERED THE CORRECT FIRE, NOBODY BOTHERED TO TELL ME THAT IT HAD ARRIVED, I HAD TO CHASE AGAIN - AND WAS TOLD BY YOUR ORGANISATION THAT IT HAD ARRIVED THE PREVIOUS WEDNESDAY AND WAS SITTING IN YOUR WAREHOUSE (NOT THE FRIDAY THE DAY BEFORE I PHONED AS YOU MISTAKENLY ASSERT IN YOUR RESPONSE). MY OPINION STANDS - YOUR CUSTOMER SERVICE IS A JOKE!

02 May 2013

Reply from Fires-Cookers

Dear Linda Kerr
When you initially ordered the wrong fire due to the incorrect advice from your fitter, you also requested a delivery date that was not available for your area. Having realised your mistake you contacted us and we ordered a balanced flue version directly from the manufacture as a special one off. The fire arrived at our warehouse on the Friday and we delivered the following Wednesday.
I am sorry you were not happy with the level of service received.
Kind Regards
Fires-Cookers

Fantastic - except for TNT delivery

Easy process to purchase. On the day of delivery I phoned the companies warehouse number on the website and got the TNT tracking number.
Unfortunately TNT put it on the wrong lorry which wasn't put on the tracking until 2pm. So waited in for second day and asked TNT head office for delivery as close to 9am as pos. it arrived at 1.30pm.

Quick, Cheap & reliable!

Great product at a cheap price. The website was easy to use & it was the best to use to see what date your item would be delivered. All the other websites said between 7 to 30 days delivery, but on this website you could pick your delivery day, which was excellent! They were also the quickest for delivery too with me only having to wait 3 working days, as ours had broke this was great! The night before the delivery was due they also called me to give me an exact delivery time of 7am on that day & they arrived on the dot! They also made sure this time was convenient for me & not too early. This was an all round fabulous service which i would recommend to anyone & use again. Amazing Service!

Great and friendly service

They were on time with delivery and friendly driver would use this company again they were cheapest on the Internet

Delivery service not quite as advertised!

I ordered my fridge freezer from Fires-Cookers specifically because they promised next day delivery. Once I got through to the checkout stage I was informed that there may be additional security checks which may delay delivery. The following day the securtity checks where satisifed, but I was then told that delivery wouldn't be for another 4 days!! This left me without a fridge or freezer for 5 days. I am pleased with the product but the service I received was not satisfactory.

30 April 2013

Reply from Fires-Cookers

Hi Samantha
We do state clearly during our checkout process that if your bank details do not correspond with your delivery details an additional security check will be carried out delaying your order. This is stated clearly before reaching the payment page giving you the option to phone your order though. I am sorry that you we dissatisfied with this service.
Kind Regards
Fires-Cookers

ok, delivered, but impossible to contact Fires-Cookers

Product was ordered Friday and arrived Monday (instead of Sunday).
I could not contact the seller or receive any estimated time for the delivery.

very difficult to get through and speak with them.

Yet, product was delivered in good shape.

30 April 2013

Reply from Fires-Cookers

Dear Yuval
We did attempt to contact you before delivery and have now increase the numbers of staff in our call centre. I am pleased that you are happy with the product and apologise for any confusion.
Kind Regards
Fires-Cookers

Ordered and delivered all as promised, spot-on service

Searched on-line for a new washing machine on the Monday evening and went for another Hotpoint; Fires-Cookers not quite the cheapest but the website was straightforward and clear, the machine was in stock, and delivery seemed possible to our part of Scotland on the Wednesday when I planned to be at home anyway. I ordered on-line at 9am Tuesday in case I needed to phone, but the order went through online OK. The driver phoned on Wednesday morning to say when he'd be round; phoned again before arriving as promised; new machine delivered and old machine taken away all with a cheerful smile. All done the way it should be, a first-class service.

Good customer service

The 'possible fraud risk' which delayed the delivery was incredibly annoying- i felt that perhaps it was because i had ordered on the Friday and the cooker was supposed to get to me by Tuesday and it was a bank holiday weekend. However, the man on the end of the phone went out of his way to ensure that the cooker did actually get to me on time, so thank you for that.

speedy delivery, great price

Our old washing machine broke down in the middle of the week and we needed a replacement in a hurry, we chose one of the which best buys and fires-cookers had the best price on the net. They were also offering free Sat delivery that weekend so it was perfect.
The site says that from 4pm on the day before you should be able to go on their site and get a smaller delivery window, however when I checked that evening it didn't recognise my order number so I was a bit concerned., I needn't have been, about 8:30am on the Sat I got a text to say the delivery would be between 9:30 and 10:30. The driver arrived right on time, and was helpful enough to help my husband put the washing machine in our upstairs utility room, even though we hadn't booked that service.
We also chose the option to have them take away the old machine, which saved a lot of hassle trying to recycle it ourselves.
Very pleased with the washing machine so far.

Great Service

More affordable than any of the main dealers and faster delivery at no extra cost. Would most defiantly recommend

EXCELLENT SERVICE!

Excellent service from order to delivery!

Great Service

I love this Hob. It looks great and was easy to fit new for old. I love the layout of the burners. The service from Fires-Cookers was FANTASTIC. The price was Brilliant, glad I took the time to compare on line, because I could easily have paid almost double. Will definitely be looking here in future for white goods.

waste of time

Wasted my time. Let me order something that wasn't in stock and they didn't even know when they'd get it in stock

Very Poor Service

Advertises non stocking items as "IN STOCK" then holds on to your money and tries to negotiate the sale of an alternative product. Avoid.

Daniel Thorpe found this review useful

Happy Customer

I have bought a cooker hood oven and hob from fires-cookers.co.uk, delivery was excellent and i am very happy with my products

The cooker is fantastic.

A little while ago I wrote a review about a delivery of a cooker the review was stinging,within 10 mins of that review I had a phone call and all has been resolved in an efficient and polite manner the speed at which this after sales service problem was delt with was phenomenal well done Fires & Cookers and by the way the cooker is FANTASTIC.

Dreadfull, took my order and my money then e mailed me the next day saying out of stock.

Your web site happily accepted my order, took my money despite the fact that you didn't have the oven I wanted in stock. I was then told you may be able to get one in specially but no joy. I was then told you might be able to get the order in a bit earlier than initially thought but then I was told it would actually be longer.
all the time I had to keep phoning to chase things up.
Even when I asked to cancel the order you refused because the right person was not working that day.

Service....What service?

Daniel Thorpe found this review useful

Good price and even better service.

The washing machine we ordered was very competitively priced and delivered on a Saturday at no extra cost. I would certainly use Fires-Cookers again.

Brilliant!

Excellent, easy ordering, easy tracking and spot on with communication of delivery time. All this at a very competitive price. Thoroughly recommend and would certainly use this company again. Thank you very much.

Brilliant service at a great price.

Bought a new washing machine after looking on Which and discovered that Fires-Cookers were the least expensive suppliers. They arranged delivery for 2 days later, the delivery driver even rang me the evening before to tell me that I was first on his list so would be here around 7am, would that be ok? Washing machine is great and as I say I got it at a much better price than any of the other retailers of the same machine. I would definitely recommend them.

very good service - quick delivery

Ordered on line on Thursday and was able to pick a Saturday delivery, fridge was just what was required, very happy with service provided and delivery man very helpful as I ordered this for my elderly mum and he placed it the right position in her kitchen

Best price dishwasher but some problems

I purchased a dishwasher from Fires - cookers. t was the best price of any retailer. I also purchased removal of my old dishwasher and unpacking. After a few days i was told that they could not uplift my old machine and could not unpack and remove packaging and i was refunded cost of this. It then cost me £32 to have dishwasher removed by local Council . I would have purchased elsewhere if i had known this before i bought the dishwasher.

Excellent service

My stove arrived as planned and I was phoned ahead by the driver.
I needed to contact the company a couple of times with some questions and they were always helpful and responsive.

My stove looks great - have recommended to a friend already!

Highly Recomended

Delighted with the 1st class service it could not have been better.Congratulations.

Washing Machine purchase

Would recomend your company to any one ,exelant service and delivery on time ,the driver was first class very helpfull and very friendly.

Great Service

Received my purchase on the day. callled on arrival. Very pleased with the service.

Customer service goes a long way

This could have been a disaster as the machine I ordered through Fire cookers was not delivered on time by the delivery company and i was annoyed and mad like hell because it wasted a day's holiday from work. But the after care provided by Fire cooker's customer service contact (Jonathan) i spoke to turned my opinion around. He was warm, empathetic, professional and so very understanding. Goes to show all it takes to win a customer's heart is being there for them which Jonathan from Fire-cookers did. Excellent customer service.

Great shopping experience

Our washing machine broke on Tuesday night. On Wednesday, we ordered a new washing machine and were surprised to find that it could be delivered on Saturday. There was no hanging around, we got a telephone call just before 8.00 a.m. and the machine was delivered by 8.30 a.m. A great price and a great service.

Excellent product and prompt free delivery

Have used Fires-Cookers before, therefore I did not hesitate to use them again. As expected they provided an excellent service.