Firewoodandlogs reviews

Firewoodandlogs reviews

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Soaking wet wood and no response from customer services

I ordered seasoned wood but what I got was wood that was soaking wet to the core. Useless for keeping me warm until I've spent months drying it. I emailed customer services twice and got no response. It also took longer to be delivered than they said it would. All in all a shoddy product and uncaring customer service. I will not be returning.
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Appalling service - did not deliver in 72 hours as promised.

Ordered hardwood seasoned logs on Saturday 30 March, 2013. On Friday 5th April, phoned to ask where the order was.

Turns out that it hasn't been dispatched because they were 'a bit short' of this type of wood.

Offered me delivery on Wednesday 10th April. I kicked off, and they promised delivery on Monday.

Not happy - will not use again - would suggest you don't either if you want your order on time from people who care.
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Great Service

A Star service. Ordered a giant bulk bag of firewood using next day delivery option and received as promised! Will definitely be ordering from them again!
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ecofire briquettes came on time and the best I have used.

Superb product delivered in timely fashion
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Didn't receive the goods advertised and not on time

I decided to purhcase 2 cubic metres of seasoned Firewood from this company. They offered Next day delivery for just over £20, but I opted for their free delivery which was suppose to be delivered within 72 hours. I was not in a great rush.

A week later I was still waiting for my delivery, but after many calls to various depots of the haulage company it eventually arrived.

Firstly they courier couldn't get his vehicle up our driveway so it was left at the bottom of the hill. This is half a mile from my house so I had to cart the wood up in our car over 7-8 trips.

Also when we opened the bag, you could smell the damp and mould. This wood has certainly not been seasoned and is now useless to me until next year as it is far to wet to burn. Their website states that the wood has been stored for several months over the summer period to allow it to dry out. Strangely though when I called them to ask where they delivery was, they told me they had run out and were waiting for their new delivery.

I will never use this company again and would not recommend them to anybody. I feel totally ripped off. I could have bought freshly cut wood for half the price from a local sawmill.

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