After disappointment (with fake Ergos) elsewhere I was so happy to finally find this excellent reliable and genuine company. Website was clear of all the different options, prices were the best I found, Jackie was quick at replying my emails and even managed to get the Ergo in the post the morning she went on holiday! It arrived quickly and we've been happily using it ever since. Thanks First Signs for a genuine product and for fast delivery.
Jackie was most helpful demonstrating the Ergobaby carrier when I bought this from her. We have just been on holiday and the Ergobaby was brilliant as I could either give my 3 year old daughter a piggy back if she got tired on longer walks, or with my 7 month old son if he was bored of being strapped in the buggy. It folds down well and could fit in the small basket under my buggy.
It's a bit 'scary' getting a 7 month old on your back, at first - I need more practice, but he loves it when he's there. My daughter picked it up really quickly.
I occasionally suffer with inflammation in my back, but it doesn't seem to have been triggered by the Ergobaby. I did a school run ( about 1 mile) with my son in the baby Bjorn (an original version without extra back support) just before I got the Ergobaby and was glad to put him down, but did several miles with the older child with no problem in the Ergobaby. I used it round Tesco on my last shop to avoid the trolley fights... The baba sling has been good for a 'quick' carry, but I've usually felt the need to keep one hand round baby as it has not felt so secure, and have not used it over any distance.
I was glad there was a 30 day trial period, but I think I'll keep it for the next 3 years. The other carriers will be coming to a car boot sale near you soon!
After borrowing an Ergo carrier from a friend, I knew it was what I wanted. I bought my Ergo through First Signs so as to guarantee a genuine product, and also because I was tired of only finding the boring black version for sale at other trusted outlets like John Lewis! I love the grey galaxy edition, and was very happy to find it at a great price here - with free delivery no less. It was dispatched very quickly too. Now when I recommend an Ergo to others, which I surely will, I can also recommend where to buy one! Thanks to Jackie at First Signs for the excellent service.
What can I say that hasn't already been said? Probably nothing, except reading these reviews I have just discovered that ergo also do a doll carrier for children! My daughter is only five months but I'm already putting this on her Christmas list for in a couple of years' time!
I ordered my ergo from Jackie because I wanted to ensure it was genuine. I ummed and aaahed for a few weeks, trying stretchy wraps (fine when the baby was tiny), mei tais (could never get comfortable) and woven wraps (too fiddly) with limited success. I managed to re-sell the different carriers I'd tried, but wish I'd saved myself the bother and gone with the ergo straight away. When I 'confessed' my extravagant purchase to my best friend in Norway, a mother of three, she couldn't believe she hadn't had the 'ergo chat' with me. She said she's had one for years and carried her youngest until he was 3 1/2. She said it's without a doubt the best baby purchase she's ever made and on her recommendation she knows more than ten parents who have bought one. When the ergo arrived it was even better than I thought and I've used it daily since! My daughter started getting teeth at four months, so the teething pads were a great investment too. I absolutely LOVE my ergo ad Jackie was a fab seller. Friendly, helpful, funny and efficient. I've never been happier spending over £100! Best purchase ever. :)
Spent ages trawling the net for a baby carrier and after deciding on an Ergobaby nearly fell into the trap of buying a fake one as they are everywhere- even on ebay and amazon. Thankfully I came across the First Signs website and seeing their carriers were both genuine and the cheapest I could find, I purchased one from them. The service was great- had a friendly email confirming purchase and delivery and the carrier arrived quickly. I struggled a bit with the carrier at first, and emailed Jackie who gave lots of advice and encouragement. All the advice was actually on the website- but I just needed that extra push to realise what I was doing wrong! Now it is adjusted correctly I love it and so does my son. 5 star service, thank you! :)
We knew ERGO from our friends before our baby son was born and we had already made our decision to use ERGO. After finding out First Signs and doing some research we decided to go and try the carrier on before we actually make a decision. We definitely had a very pleasant experience listening to Jackie's patient and friendly explanation and such useful tips and eventually we decided to buy the carrier there without any doubt. We have been using the ERGO baby carrier since we were still in the UK and we have found it so comfortable to use and we also have to say that our baby boy also enjoys being carried in it which makes him a small traveller!
We are so lucky because my husband, myself and my children all went to visit Jackie for a professional and individual Ergo fitting . Jackie was very welcoming, tirelessly helpful and very patient in teaching us how to get the best from the Ergo. It was like being fitted for shoes- we needed to make sure the Ergo would fit me ( at 5'6) and my much larger husband at (6'2)and we tried on a couple to check we had the right style . We bought the Ergo Sport in the end. . Jackie has said we are welcome anytime to go back to see her for reminders and more advice . I'm so glad we didn't just get one online as we would have missed out on getting all Jackie's advice, hints & tips and the very individual and personal help that we needed.
In terms of having an Ergo -
I wish we had discovered them earlier .. Now we have ours I can't imagine life without it ! We love carrying our 10 month old and are so pleased that we made the right decision to buy an Ergo off Jackie . I would recommend having an Ergo to everyone and there's only one way to buy it - from Jackie
Wanted to make sure we bought a genuine Ergo so we bought one through Jackie at First Signs. Brilliant and very friendly service after a terrible experience at our local stockist and very happy with the product. Big improvement on what we were using before.
Having read about all the fake Ergo carriers on the market, I went to First Signs as I knew they were an authorised retailer. The site was easy to use and once ordered the carrier arrived really quickly. Jackie gave great service, and I would definitely recommend this company to anyone!
I don't normally do reviews online of products or companies but was so impressed in this instance I thought I would. The product arrived by the next post in tip top condition with a very friendly email to let me know it was on its way.
We have really found the ergo carrier to be so light and easy to carry our one year old. Fab for carrying on trains for holidays as it is so light to add in with our luggage.
Would recommend all round.
Jackie has provided wonderful service throughout my process of buying the ergo baby infant insert and teething pads. Packaged came promptly.
After a couple of months, I actually received an email from Jackie, asking if all is good. I reflected to her that my baby insert, for some reason started to discolour slightly after the first wash. Functionally it worked fine, just that the color wasnt too pleasant to the eyes, After sending over pictures, Jackie was in the mode to ensure i get my infant insert replaced. As I'm residing in Singapore, we could only communicate is email. Jackie went above and beyond what I expected and true to her words, she got me a new set of infant insert.
Throughout this process, Jackie was not only professional, but a responsible seller, making sure her customers are satisfied. I'm absolutely delighted I purchased from her and will definitely do so in the future .
I had a very good experience using this website. Ergo carrier is a must for all parents who wish to carry their children, My only regret is that I didn't buy this one straight from the start , I could've saved myself few pennies, it is a good investment .
I found first signs website through searching around for forgeries on ergo products. After reading the information on jackies website and checking online I decided to order as the prices are the best and I was confident that I would get the genuine thing! The product quickly arrived and Jackie had already emailed me in person which I was very impressed with. I have already recommended the site to my friends.
I have only positive comments on the service and would recommend to anyone.
This is a quality item, made to a high standard and it offers very good value.
My 3 year Granddaughter was delighted to have this to carry her doll, while mum was carrying her new baby sister in her full size Ergo. She looked so grown up striding off to the park with Mum and baby sister.
The whole process of ordering to delivery went very smoothly. There was a really nice personal touch in all communications. It felt like buying something from a very good friend..
If you want a carrier, buy from first signs ‘you won’t regret it’
This is a brillaint website, great product, I was in a fortunate position to be able to try the Ergo carrier for size out in a local shop, unfortunately the price was a bit expensive, after searching online I found this site, and saved about £20 with full knowledge it was a genuine product not a fake. Service was excellent, so much so I've recommennded it to many friends.
I was lucky enough to try a friend's ergo and found it incredibly comfortable and easy to use, so I have just bought one for my second baby who is now 18 weeks. With all the publicity about fakes I thought it would be a nightmare to find a real one, but Jackie's website made it easy to check direct with ergo (which I did and they confirmed that First Signs is a fully authorised retailer). My ergo carrier arrived very promptly. I had one minor query which Jackie answered immediately. Absolutely flawless service, and a good price for the genuine article. I am already telling all my friends!
I'd been thinking of getting an ergo for many months for my 15mth old. Then when baby number two came along I decided to go for it. I looked everywhere but decided to buy from First Signs because of the obvious knowledge of the product. It reassured me that the ergo was genuine.
The product was a good price and it arrived promptly. I liked the personal feeling I got from dealing with First Signs and wouldn't hesitate to buy from there again.
I tried a carrier a couple of times before buying one. Jackie was only too happy to help with my questions and find the perfect carrier to suit me.
Her after sales care is second to none.
I now feel confident carrying my baby both on my front and on my back, which is great to getting the dinner cooked for the rest of the family.
Great service from Jackie! The delivery was within a week and the price for an authentic Ergobaby was unbeatable. I've since had some follow-up mails from Jackie to make sure I am 100% happy with the product, and she has also emailed me a variety of helpful links for the first time I carry Bubba on the back! I admit it's a bit daunting to try that position, but I'm so pleased with this carrier that I know it will be worth the practice. I've been asked loads about the EB and have passed on a few cards too. Can't recommend Jackie highly enough and I LOVE my EB :O)
As there are so many fake Ergos around I was keen to purchase from an authorised dealer, hence went with First Signs. I found Jackie really helpful in discussing options and decided on the original Ergo. Once ordered it arrived incredibly quickly. I've been really happy with it as a carrier for both myself and my husband to use and when I decided to purchase an Ergo sling bag, I immediately ordered from First Signs again.
Hi, I just wanted to say that buying from you was a fantastic experience. The communication and information provided was spot on. I think your approach to customer service should be the template for so many businesses out there who just don't understand customer service! I don't know how you manage being a mother and a business woman at the same time, but hats off to you and I wish you every success.
What a great service I received from Jackie. Although I'd been strongly recommended to use a carrier with my first daughter I was a little sceptical - after all doesn't a pushchair get you from A to B as well and I already own one of them! But persuaded by Jackie's 30 day money back guarantee I decided to give it a go and see if it was as good as I'd been told. It only took a few days for me to realise what a blessing it was - my then teething 8 month old rarely left the carrier. It left me free to get on with other things, like cooking meals, and not tied to just holding and cuddling my whingy, unhappy daughter. We never looked back.
When my second daughter was born the ergo became an even more essential part of parenting. I could hold my baby, and play with my toddler - meeting the needs of both. Occasionally there were some tantrums with both girls wanting to be in the ergo at the same time, so when planning our summer days out we decided there was only one thing for it - 2 children, 2 adults, clearly we needed 2 carriers. We didn't hesitate to return to Jackie for our second carrier and what a blessing - zoo trips with no pushchairs, no fighting to get a pushchair across the beach!
In fact - I have also ordered a doll carrier as a gift for my eldest daughter for Christmas, from Jackie of course. So she can have dolly in her ergo while I have her little sister in my ergo.
I wanted to purchase a genuine Ergobaby that wasn't too overpriced along with accessories. Stumbled across this website and found everything I was looking for (and it was all in stock unlike some of the other sites I'd looked at) at a great price. Was contacted the same day to alert me to a change in the new style carrier which meant an adapter was needed to attach the rain cover and was kindly told that I would be sent the adapter as soon as they were in. Delivery was speedy (received within 3 days) and the product is fantastic. Spoke to Jackie directly and she is a lovely genuine lady. Highly recommended!
Jackie introduced me to the Ergo baby carrier and I have used mine over the past 5 years for my three children. She is passionate about her product, and, it is an amazing carrier. I had used other slings in the past that were too complicated and uncomfortable. I would highly recommend the Ergo baby carrier and Jackie's expertise and personal touch!
Angela......Kenyan mama of three!
I can't recommend first signs enough Jackie is so helpful giving advice she wants what's best for the customer. I purchased my ergo after various emails too and fro with Jackie I had a pleasant experience with no pushy sales or impatience with my many questions :-)
My ergo carrier arrived fast well packaged 100% authentic and beautiful. I love my ergo and only wish I had discovered it sooner. My husband has been using the ergo for our toddler it's been amazing on days out no need for a pushchair. Purchased for my new baby but amazing that I can use it for both my children with ease, no need for a double pram pack the ergo and if my son gets tired walking or in the board I pop baby in the ergo and give my toddler a rest or pop my toddler on my back.
First signs is the place to go for 5 * service and quality authentic ergo items buy with confidence you will not want to be without your ergo once you have tried it super comfy and stylish and best for your baby.
Written by a very happy mummy x
I found jackie to be extremely helpful and the website was very comprehensive. I wanted to make sure I was buying my ergo from an official listed ergo retailer to make sure I was getting the genuine article,not only was I impressed with the customer service skills jackie offered she also went out of her way to accommodate my needs when I told her needed a rush order. As for the ergo itself, both my husband and I wanted something comfortable and versatile so we can both wear it without too much adjusting, it definitely delivers, we took our ten month daughter on a ten mile hike last week with no problems! I might add I purchased the cranberry and it looks cool too, at age 27 I don't care what anyone says, that's important too! We have 'first signs' business card in our ergo carrier zip compartment and are more than happy to recommend her company. Thanks 'first signs'. Louise
Ordered the Ergobaby baby insert from Jackie, item was delivered promptly and Jackie was very friendly responding with a personal e-mail. Wish I'd ordered carrier from her too but went for Amazon although it turned out to be same price. Would recommend!
After purchasing a fake ERGO last year (from an online retailer) I was unsure whether to 'risk it' again. However, after email communication with Jackie and the 30 day returns policy I did purchase a real ERGO from First Signs. Jackie is very quick to respond to questions via email and also the carrier was delivered really quickly. About the carrier - I purchased the Sport ERGO, I am 5'5" and my husband is 6'3", it so comfy for both of us and my son Zac loves it:) The straps are longer than the standard carrier - shoulder and waist. Buy with confidence from First Signs. Katie-Ann
After doing a lot of research I decided to purchase the Ergobaby carrier. I found the information on www.first-signs.com really useful in helping me decide what to buy and where from. I eventually ordered my carrier from first signs and couldn’t have asked for better service. I found Jackie to be very helpful with follow up questions on how to get it to fit right for both me and my husband. We now would not contemplate going out without it!
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