FirstUtility reviews

FirstUtility reviews

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RIPOFF

Probably the stupidest thing i have ever done in my life changing from n power to these cheats. went on a price comparison site as N power were doubling my direct debit. First utility were coming out the best so changed over, so please tell me how i am using less gas and electricity than i was with N power but my bills are double what i was quoted ???? a ploy a lie to get us to change ? feel angry, let down, cheated and skint !!!!!!!! cant wait to get away from you !
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Appalling service

My patience has snapped. I've emailed three times over the past month asking for my annual gas and electricity usage and have heard nothing back. I wonder whether anyone actually works at the company.
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Poor customer service - watch your phone bills triple trying to save a little on energy

Your current position in the queue is 52 - horrible pathetic customer service

Avoid at all costs - I wasted too many weeks waiting for the switch to happen from another supplier - costed me more money on hold with their customer service compared to what I was planning to save. Avoid like a plague.

ps : they said I'll hear back from them about the switch in 2 weeks, this is week 5 and still no account number or any letters etc - Yes I have checked my junk folder grand pa !!!
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Unresponsive customer service, and incompetent.

I have spent over 2 hours on the phone to customer services (not a free phone number) and I have had two emails completely ignored. I have not had a bill for 6 months! I have tried to change tariff four times without success. I have tried to resolve these issues multiple times with customer services without any success and have had no response to e-mails.
The customer service is incompetent and I would not recommend first utility to anyone and I am seriously considering moving energy company. What s shambles....

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PLEASE AVOID FIRST UTILITY WORST CUSTOMER SERVICE

I call the customer service about my expiring tariff and I offered a new fixed tariff and I accepted but after few days they send an email that I am on variable tariff when I call the customer service they completely denying about my call for accepting new fixed tariff
I send an email to them on 21st march 2014 with proof my telephone bill which shows the call lasts 32 min
They send an email that they will respond in 2 days since then no reply (8/4/14)
then i applied via internet to another fixed tariff but not get any confirmation
I strongly advice the people please think thousand time before apply to them
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UTTER RUBBISH

Please stay as far away from this lot as is humanly possible I joined FU in Nov 2013. If I could go back to Scottish Gas I would move tomorrow I have tried for 4 months to get this lot to sort the problem with my electricity meter changed to the correct meter number I have phoned at least 5 times,e-mailed with the correct meter no and still no response. The Muppets that run this so called company still owe me 4 months money and I will continue to pursue the cash until I get it back meanwhile I have contacted OFGEM and hopefully I will get a result But please give this lot a wide berth
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Absolute incompetence!!!

I do not understand a company who do not want you to pay your bills. We have a direct debit set up for the 28th of each month and it is coming up three months now when they haven't taken a penny from us even though I have emailed them each month, they just say that the matter will be passed to their finance department. We have only just recently switched providers and I don't know how we stand for switching again as we are not getting anywhere at all and before you know it we are going to have a pretty big bill building up.
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They appear to be in a complete mess.

I opted for V9 tariff in October 2013 and have only recently found that I have been on the the more expensive Everyday tarif since my last fixed rate period ended in October. I might have found the problem earlier but I have not had a bill since November 2013. I complained by e-mail and waited weeks for a reply. When they replied they did not answer my questions. I telephone several times and spoke with people who promised to sort things out. One person said a manager would ring me within a week - That did'nt happen. I eventually got through to a senior Customer Service person who did recalculate my bill and refinded me the difference - but still the tarif was not changed. I have telehoned since and spoke to other customer service people who have all promised to sort it out - but still not sure if it is sorted because the website still shows my last bill as November and tarif is not the one I requested. Everyone is very pleasant and helpful on the phone but the reality is that they don't do what they have promised - Lets see if the Chief Exec gets a bonus because he does not deserve one for presiding over this mess.
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Worst Customer service I have had the misfortune to come accross

I switched over my gas and electric then found out my gas had not been switched it was still with my old supplier. After telling First Utility that they had not taken over my Gas supply they continued to charge me for it anyway I was then paying two suppliers.
The people on their customer service team were on the whole nice people but didn't have a clue, eventually got hold of a Manager who was about as much help as a whole in a teapot I have now in the process of switching to OVO energy what a difference their customer service is they have checked beforehand they are taking over the right supply.
This company would have to improve by 100% before I would go near them again.
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Appalling service and dreadful systems

I have sold a house that was my late mother's and had been empty for weeks during the probate period. I notified First Utility of the sale the day after it was completed. Nothing happened. Customer Service say there is something wrong with the account on the system, I'm passed from team to team, no-one seems able to take responsibility for resolving the issue ('nothing I can do'). I still have bills coming through and it is now 6 weeks after notifying First Utility. The call queues are excessively long - always! I've even been put into another long queue (42nd) to talk to another team. Would never willing use this company.
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AVOID DONT BE TEMPTED BY CHEAP PRICES - WORST COMPANY EVER

I signed up to these cowboys in December 2013, and summited my meter readings when asked, they instantly rejected my electric meter readings and fabricated their own with was over 1000 units more then my read, they then sent this to my old supplier eon, who sent me a random bill of £145, which I don't owe them.
Emailed first utility first week in February with photos off my meter to prove my readings, they still havn't corrected this and eon are now threatening final demands ect .. because of first utility, I have phoned them 4 times and sent 10 emails - only 1 email was replied to, the people on the phones are useless and don't have a clue what their doing.

AVOID THIS COMPANY THEY ARE A BUNCH OF INCOMPETENT AMMATURES
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very incompetent company, customer service is non existent!!

After leaving this company in March 2013 I thought all my bills were paid untill I started getting emails in February this year I tried to contact customer service several times by phone and email to no avail! Next thing I started getting threatening phone calls from a debt collection company! I have today unwillingly paid this company £69.36 as I was sick of getting threatening phone calls every day! I have never been in debt in my life and found these phone calls very distressing but because I couldn't get in touch with this incompetent company I felti had no alternative other than to pay this amount! I just wanted to warn others to avoid this company at all cost as you will regret it if you join this company. In my opinion they should not be in business!!!
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Unbelievably bad customer service. You are caller position number 45............WTF

Joined these muppets last year, set up a direct debit, they took it once in July 13 then it appears they forgot again and my bill racked up to £1000 plus, Paid it last month but they have not linked up the payment with the account. Am now trying to switch but they have denied the request on the basis that the bill is now £1400, which of course it isn't as I have paid most of it. They never respond to any emails and the phone service is unusable as who can wait from position 45????? Do not consider joining them as the actual price of the units is very high in comparison to the three letter company starting with O and ending in o for example.
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good prices terrible customer service

The prices are great compared to other suppliers,their website is informative and it is easy to follow your usage and submit readings.The down side is that if you need to contact them its almost impossible.I will be staying with them as I am saving a lot of money and that is what matters to me.
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FIRST UTILITY DO NOT DESERVE TO BE IN BUSINESS_ THERE 'SERVICE' IS ABSOLUTELY ABYSMAL.

On 22/11/13 I made the big mistake of choosing 1st utility as my gas and electricity supplier but I have only been able to submit one of my two meter readings - and 1st Utility does not give a jot. I spent more than 18 minutes, before I hung up out of desperation, one weekday morning waiting for my call to be answered before emailing my readings to their Customer Services mailbox. 10 DAYS LATER I rec'd a response from Devon at Cust Svces. advising me that the online submission and call waiting time problems were being looked into. TWO MONTHS ON and the online submission problem still exists, my three emails have gone unanswered - even that to Devon who said in his response of 3rd February that I could contact him should I encounter further problems with the 1st Utility site ! I rang 1st Utility this morning - Saturday - only to discover they are closed !! How on earth can a utility supplier operate just Monday to Friday ? I do not like to complain but my experience of 1st Utility service - or lack of it – has been absolutely abysmal and I would not recommend 1st Utility to anyone. I have emailed 1st Utility's C.E.O. so will see whether I get a response from who-ever reads the email which will op doubt be sifted from Ian's mailbox.
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Very Poor

Very poor service..... take notice of my Electric readings but just ignore my Gas readings and just pluck figures out of the air, Take 2 weeks to answer your query and say all will be well on next bill...... but nope still phantom figures used not my reading

Im leaving them.
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Absolutely shocking customer services and I have been 54th in the queue on telephoning

I have changed supplier now and still am having difficulty in them taking payments and yet they continue to send me emails threatening court action. These emails are 'no reply' emails so you have no choice but to telephone and wait in the queue behind 54 other poor sods trying to get satisfaction. I will never use this supplier ever again!
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crap service spent £18 on phone calls without any answers

Waisted over 2 hours waiting on the phone without any success call waiting times are an absolute joke spent £18 on phone calls without any success in the end told first utility that as they were unable to supply my gas that I would be closing my account and will be looking elsewhere for my duel fuel supply- total waste of time and money
Don't bother switching to first utility total joke company can't even return your call when they promise to call you
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Please avoid. First utility is stressful- looks cheap but take your money via incorrect billing

I signed up with first utility for a fix tariff, initially it was fine. This may be the reason why a few customers are saying "no problem".
There are more reason to avoid this company. If you want to save your money please read the points below;

- changed the fixed tariff in the middle of the contract, if you ignore they will not correct that. So mine is still wrong.
- you will not get the real benefit from energy you have been saving over the period by taking proactive steps at home as first utility billing you incorrectly and take your money.
- call customer service but you are lucky enough to get connected , so pay telephone bills on the top of the utility bills. No savings made..!
- write many time to them on the online form but no attention has been given
- very stressful and no help at all
- read all other customer reviews, they all talking about the same thing like me
- overpaid but still charging the direct debit and billing you
- if you do not cancel the direct debit they will take your money but no return

Avoid this company, no point saying cheaper if you take the saving indirectly using incorrect billing and not listening to the customers.

Think about the customers who do not review or look at their bills regularly, so sorry for them.

One star is given as cannot post the review.

Thanks

First Utility Details

About this company

Supplier of electricity and gas to home and business for reduced costs through low tariffs, energy efficiency and smart metering.

Visit FirstUtility

Contact information

Call us on: 01926 320 700
We live here: United Kingdom

Category

FirstUtility is ranked 7 out of 10 in the category

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