FirstUtility reviewed by

Edinburgh, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful 'company' - totally incompetent

I'm honestly at my wits end with this company. I bought a new build apartment in June and the supplier was First Utility. I changed back to my original supplier therefore I was only with them a short while yet seem to be plagued by letters relating to an 'overdue' (estimated!) balance on my gas account. This balance is in fact false as I spoke to someone last night (after finally getting trough) who confirmed that they do have the correct meter readings - to which I owe for 19 units of gas and not the 300+ as per the estimate but couldn't explain why I'm still being harassed by their Credit Control Team. To top it off I came home today to find yet another letter from Credit Control threatening court proceedings!?! Seriously!?! The best part is - I actually emailed the Credit Control Team last week about this, surprise surprise that email was ignored too, yet they managed to send me another threatening letter just the other day..... Come on guys, sort yourselves out.

Let's be clear on one thing - I have no issues in paying for what I owe, none whatsoever. I just want a correct BILL without the constant harassment. I've honestly had enough, time to see my solicitor I think.

The only positive thing I have to say about this company is the staff (when you get to speak to them) are very polite and helpful, it seems to be more their system that's an utter disgrace.
Carla Linley found this review useful
    TrustScore 1 / 10
    368 Reviews

    Reply from FirstUtility

    Dear Lorna,

    A member of our Consumer Affairs team has been trying to contact you directly with the resolution, but has been unsuccessful.

    Could you contact us by phone (0845 215 5000) or email ( your earliest convenience please.

    Thank you.

    Kind regards,
    Customer Services, First Utility
    Comment (?)