FirstUtility reviewed by

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WARNING STAY CLEAR

FIRST UTILITY SHOULD BE MADE TO CLOSE OPERATIONS -COMPLETE WASTE OF TIME AND UNABLE TO GRASP EFFICIENT WORKING PROCEDURES.

First Utility is very good at signing up new customers, but has difficulty in refunding money. They are unable to accurately calculate how much is owed to me and this has been on going since beginning of August.

No matter how cheap they are, don't use them. I would rather add £50.00 to my monthly utility bill than have First Utility as my provider.
******
8/11/12*Update on previous review -had a call from the customer service team to discuss my account and was promised the correct refund along with a goodwill gesture. The goodwill gesture has never arrived and the cheque which First Utility sent to me [ for the incorrect amount] has now been received back from my bank with Payment Stopped stamped across it. I am now waiting for the next fairy tale from First Utility customer service.
If ever there was a company that deserves to go into administration First Utility should be first in queue.USELESS, USELESS company and one that should have an entire programme of BBC Watchdog dedicated to it.
3
Claire, Carla Linley and Samantha Parris found this review useful
    FirstUtility
    TrustScore 1 / 10
    370 Reviews

    Reply from FirstUtility

    Dear JT,

    We are very sorry you feel like this and we believe a member of our Consumer Affairs team has now managed to speak to you to discuss your issue and has resolved the matter for you.

    Kind regards,
    Customer Services, First Utility
    Comment (?)