i would like to make a complaint about the service that i have received from your company & your estimated bills & your inability to save information that i have shared with you. i especially want to make a complaint about a member of staff i spoke to last wk, [Name], who refused to call me back, refused to put me through to a manager, refused to allow me to make a complaint & refused to give me information as who else to complain to. he also told me that i havent been ringing you with actual meter readings & i didnt inform you that i was the landlord & that the property was empty, i was extremely upset & distressed after this phone call & i had to end the call as i was so stressed out!
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Our Consumer Affairs team have sent you a letter updating you on the corrective actions taken to update your bill. We have also addressed the issues you have raised as a matter of urgency and apologise for any distress caused .