Complaint - 3 weeks no response
Since joining first utility a few months ago having moved to a new property, I have had issues with my bill and meter readings for gas. I have now discovered that the meter than readings were being taken was not the correct one, and have been attempting to give them the correct details to correct the issue, having been sent wildly inflated bills and repeated reminders to submit readings - something I have cannot do because of the error. I have now been waiting for3 weeks for a response to my email, and have followed up each week with no response other than an automated message. This is appalling customer service in trying to fix something so straightforward. First Utility really need to address this!