What can I say ? Having complained on this site about the poor service, I got an immediate response from First Utility. They sorted eveything out, apologised for the lack of communication and offered me £50 for all the trouble they had caused me. I can't praise them enough for sorting it so quickly. Well done.
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We are pleased that you received a satisfactory outcome and that our team provided you with a positive experience. We do strive to provide all our customers with an excellent service and are constantly improving our internal processes to ensure this happens.