On moving house in April, theses people would not provide energy to my new address. I had to switch to a new supplier. FU eventually sent their final bill in June, showing a credit balance. I e-mailed them to enquire as to how this balance would be repaid. This went unanswered, and I sent may more e-mails, which all only received automatic replies. I decided to phone them in August, and was told they would arrange an urgent request for refund. Nothing arrived. Phoned again again in September, and wastoldthe cheque had been sent to my old address, but they would cancel that and send a new one. So, 5 months after moving, I finally got my refund. But it doesn't end there! On 2nd October, I received an e-mail from CCS asking me to contact them about a personal matter that FU had written to me about. I replied asking who they are and what they wished to discuss, but received no reply. I have since found out tha tCCS is a debt recovery firm!!!!!!!!!!! On 6th October, I received a letter from FU stating that iI still owed them money. On the sameday I sent a letter of complaint to FU Customer Services, CEO and CFO. On 10th October I had a phone call from FU Collections, to discuss my outstanding debt! You can probably imagine my reaction to this. I have a letter from FU acknowledging my complaint, stating that it will be fully investigated,and they will then contact me.One month later and no further correspondence. So, 7 months after moving house, I have had no end of grief from these people, and still have not had an explanation or an apology. The worst customer service I have ever experienced from any company.
To reply as a company, please log in to your business account.