Major Struggles with Customer Service Depts First Utility
found useful by 1 person
Joined in May 2012 and set up a direct debit. Did not gain access to an online account or bill until October. Not happy at the delay of 5 months to even see a copy of a bill - the company could not even inform of amount owed until this was sorted. Bill was paid however and account was still in credit. Moved house on 9th November and spent £9.11 on 2 calls to customer services and the Moving Team to update records. They were requested to settle up the final bill to 9th November from the credit on the account and then transfer the remaining funds back into bank account. Emails now say that the company does not hold any updated information including meter readings given on day of move. Have given all information yet again and still have been sent a bill up to 30th November. After reading all these poor customer service reviews, feel worried now that will be billed incorrectly for new owner's fuel usage from 9th to 30th November and worryingly after that period??!. Hope they sort this out and finish this account on a positive note and a new review can then be posted.