FirstUtility reviewed by

Burnley, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

no cheque for dual fual loyalty after 35 days incompetant customer service

I called a week ago to ask where my loyalty cheque was (after waiting 35 days ) response was its on the desk waitingto be posted -may be another week- on complaining was informed youre lucky to get a cheque not all companies offer a dual fuel discount !!!!!!! sorry but thatwas the reason i chose this company, Cheque still notarrived after 36 days called again at my expense - no one in accounts and there has been a problem with some cheques - you may have to wait another 10 days !!!!!!! this is unnaceptanle disgraceful management and I feel that you no longer deserve my custom - I made a commitment toyou topay in full - on time for dual fuel - wheres your commitment to me ????? NOT GOOD ENOUGH


JUST READ DUE TO UNPRECEDENTED DEMAND RESPONSE TO EMAILS COULD TAKE 6 DAYS AH AH AH UNPRECEDENTED COMPLAINTS MORE LIKE

update no promised call backs and not surprisingly STILL NO CHEQUES!!!!

WISH ID LOOKED ON HERE BEFORE I SIGNED UP - AVOID AT ALL CVOST
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