First Utility -should not be allowed to trade! Failure to set up Direct Debit, threatening letters with regard to debt collectors, kept on hold for upto 40 minutes trying to contact Customer Services, severe lack of communication between depts internally, profound lack of Customer Service, inadequate answers given, failure to call back,, demanding texts, letters, emails even when I am awaiting an answer & my account clearly says do not contact customer until answers provided to a query, THEN once all monies paid via debit card prior to my transfer AWAY from FU (due to their failure to set up DDebit) I get an email asking for all monies to be paid!!!???!!! Finally I am now emailed again saying that I owe £2.05!!! Unbelievable WORST EXPERIENCE OF MY LIFE!!! Very very stressful. DO NOT RECOMMEND AT ALL!!!!!!!
7/1/14 Today, 8 months after finally leaving First Utilty I received a letter stating that I owe £60!? I emailed their Customer services whom failed to respond. Then I received a call from the debt dept to collect the payment! AGAIN no communication between depts! I was never told about a cancellation fee & the letter doesn't state "cancellation fee". I have since used the online Ombudsmen complaint tool so I shall see if I need to pay then. As stated in previous review this company harass you even after you have left they think they can just carry on!! Awful & incompetent. I should state that on leaving in May 13 there was a zero balance which I have a copy of on email.
Jan 14- The Ombudsmen got back to me. I emailed FU stating what was said and guess what, FU wiped the £60 charge that I was being asked for! Incompetent idiots.
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