FirstUtility reviewed by

Heathfield, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Poor Customer Service

I joined First Utility possibly over a year ago .. I joined by taking the duel service and what I ended up with was only electric .. I complained many times and tried to phone them ....well after waiting an eternity I asked for a ring back ..that was possibly over 7 months and still waiting ...I have also emailed a few times and only had 1/2 responses saying they would do something about it ..that was Nov/Dec
As before I said I was not sure of the date as to when I joined. I have now left them and joined edf ... I also feel that even if I have left before my years contact I have not broken it and should not be penalised as I am suppose to be on duel fuel ....
From the looks of my last account I am £400 in credit .. I wonder how long it is before I get my money back into my account ...
Just be wary of these things before joining as their communications is TERRIBLE which is a great pity as it could have been something worth while staying for ..
Therefore I can only give them a 2 star

I have yet to receive my credit from this company (around £580) Am not impressed at all .. Still not answered my email from 1/8/2013 regarding my refund and again could not get though to them on the phone..
Although I have noticed they have now closed my account and took out more money for services not used..
I have been forced into contacting the energy complains as this complaint has been going on for long enough

Also changed star rating to 1
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