I left the UK last year, and informed First Utility of this. I sent a final meter reading shortly afterwards, and also provided my new contact details so the final bill could be sent and the account settled. However, I have still not received a correct final bill from First Utility.
My monthly bills were on average £65 and never exceeded £100, but First Utility attempted to debit £1700 as a final payment even though I was up to date on my bills, had never missed a direct debit and had always paid in full and on time.
The situation has become so bad that I have had to close my UK bank account, even though I intended to keep it open as I travel to the UK frequently. I also have major concerns about how this may have impacted my credit rating.
The last straw was yesterday when I received a letter from First Utility to my new Irish address stating that they would send baliffs to to install a pay-as-you-go meter, and to extract payment for the erroneous bill. As I presume they did not intend to send baliffs to my new residence outside of the UK, I had to contact my previous landlord to advise him and the current tenant of the situation, who would have had to deal with this despite having nothing to do with the account.
To reply as a company, please log in to your business account.