Since day one i have had issues. First unable to submit meter readings. Then to find my gas was not switched. Failed to inform me. Customer service is a joke. They think an automated email constitutes "contact" in their responding time policy. Now i have left them they send me an estimate bill despite giving them the readings. I have since had an email stating it will be corrected and in the email provided me with the correct readings. But still no bill. But threatening letters. These cowboys should get it right. I have all emails and letters and preparing legal action unless they reply. I refuse to ring them out of principal. I have constantly chased them and called them. I will just keep emailing complaints where I have a record! Stay away from them. They maybe ok for the lucky ones.. But i get the.feeling they are few and far between..... First utility.. Your initials some it up... And your slogan "There is a better way"..... You got that right... Change supplier. My next connection will not be with you.
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