If you value your sanity and spare evenings (now spent writing emails to first utility and about first utility) do not venture down the path of using them. i used them for 12 months, never got a response when calling, couldn’t login online since they didn’t send a password etc, and finally when i moved home in May of this year- i still could not get shot of them. Mislaid final meter reading, sent wrong final bill (with wrong meter reading) and finally sent through a letter informing me of dept agency referral if i didn’t pay up. The day before a chap called Charles had promised us a final - and correct bill. Please use the opportunity while you have chance and avoid them. All of the people on this site are commenting negatively about First utility for a reason!