FirstUtility reviewed by

London, GB

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrible customer service and no where near as cheap on price as they advertise

I like many others switched to First Utility after seeing the many advertisements for them being the best priced and geared for the customer unlike the 'Big Six'.
But after having been with them for 7 months I can tell you honestly that non of that was true. We went through moneysupermarket to compare tariffs, ended up with First Utility as they were 'cheapest' but I can tell you they have charged as almost 15% more than British gas and when we try to query these bills we get stone walled at every turn, getting hold of their customer services by phone is nearly impossible and even if you do manage to get through more often than not within a minute or 3 you'll get disconnected. Then there's the level of indifference they show when dealing with customers.
We've now left them and I would advise anyone against them, the misquote on prices and are a nightmare to deal with.
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wendy Kay found this review useful
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