They Listened - at last!
This is an update to the review I left previously: I was finally contacted by one of First Utility's consumer affairs executives, who was most apologetic for the whole sorry mess, and sorted out my account. She also waived the penalty for early cancellation and credited my account with £30 as a goodwill gesture. The shame about this episode is that it could all have been avoided, had it been easier to contact them directly - especially by phone. Looking at the other complaints on this site, that seems to be the root cause of all the problems. Until this charade, I had been happy enough with them. I believe their site is offline this evening - just hope it's to upgrade it so that direct debit details can be entered by the user, as other companies do. Had that facility been available, I wouldn't have even had the need to attempt to phone them.