Firstchoice reviews

Firstchoice reviews

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3.6
from 0 - 10
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NOT OUR FIRST CHOICE EVER AGAIN

Travelled with First Choice to Royal Asarlik gumbet Turkey oct 13 . First glance hotel looked lovely but was soon apparant that the staff were not interested in their guests and entertainment / bar staff played games amongst their selves not offering guests to join in in which My 11 year old son felt very intimidated by . All inc option was not as fully described in brochure , food was left out with flys all over it, drinks watered down also, ran out of coffee, cakes, tea , orange juice and ice cream. Hotel allowed a con jewellery man who got you to buy raffle tickets in which the prize was to go to his jewellery shop to collect your prize all in which was a scam . The rep knew of it but it still happened .. We eventually got to move hotels and the rep in resort said we would be compensated for our initial outlay of the transfer when back in the uk. After 5 days transfered to the Agean dream in turgutreis which was lovely .ON arrival to uk First choice /Tui not interested in our complaint and refused to pay us the 200 POUND cost we had to pay out . It appears that their aggrement to us was not fulfilled , thier rep lied to us and now tui wont take responsibility and wont pay us back our 200 pounds even in vouchers ! I tried to contact the shop who sold us our holiday and even the sales lady gave us the wrong address to send our complaint to and then the origional complaint letter was lost at a cost again to us for photo copys etc. Such a shame that tui didnt try to rectify our problems because we were loyal customers but never again will we go with another tui company for treating us the way they have done . we was also made aware that first choice were not using the royal asarlik again so obvious problems, shame they cant admit it and treat customers right !!!! Possible Arbitration the next step . Turkey beautiful going back this october , but not with tui !
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Not the best treatment for customers.

We been 2 times with First Choice on holiday and we had 2 times problem!!!Why another company / Thomas Cook treat us 5 times with out any problem???
1. Problem was very very very big.
2. Problem was small but this counts too.And only cost us our money!
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Rip off company

Just booked a holiday for a week at Easter forced to go from an airport along way away from where we live because the price for a more local airport went up by over £1200 in a matter of a couple of days.
We have kept an eye on the prices since and now find that the price has come back down to the original price.
First choice fill the airplanes at different airports by putting the prices up at the others complete rip off and not fair to the customer.
Will not use them again, complained and they didn't want to know .
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Don't go there!

We paid over £1600 for a weeks AI to Majorca. No rep on coach. No welcome pack. No nothing. 3 days into our holiday we discover the welcome meeting had been held day after our arrival at a different hotel! Despite us not showing up at the welcome meeting the rep made no effort to contact us. When you pay this amount of money you expect the rep to come to you not vice versa. I have e-mailed First Choice but 2 weeks down the line I haven't had so much as an acknowledgement. Won't be using them again - ever!
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Falsely advertised and rubbish customer service

just got of the phone to them after it took a month to get a reply from my complaint and they have nothing to say what so ever!!!! They try everything to make you spend as much as possible but when it comes down to any problems they want nothing to do with you what so ever! the hotel we stayed at had ants in the room broken bathtub and air con not working but because we only reported this to the hotel staff and not them until after we left they have nothing to say, then the flight was delayed for over 12 hours and still nothing to do with them with no information what so ever about what was going on all together i would 100% avoid as this company wants nothing to do with you as soon as a problem occurs
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They have my money I have no holiday! Rude unhelpful staff obviously working on commission!!!!

Booking a holiday is supposed to be an exciting experience. When I got the above error message (which stated therewas a problem with my booking and to call) yet the 350 had been taken from my account, and called the number carol in your Dumfries branch told me that I should call another 0871 number. She said this happens all the time. When I advised her this was not helpful or particularly positive about your brand she told me I should have gone into store and that you operate independently from one another. When I asked if she could help me she flatly said no.

I called the number she gave me and waited on hold for 10 minutes. I grew so angry that I called the original number back where carol told me that her company and the online company work independently to one another ?! What this even means I have no idea. Finally she put me on to her manager Keith wallis who eventually said he would help me resolve the issues - he was nice and helpful but I think that is because I said I was writing in and it would sound better if he had helped me!!!. A nice girl called Jenna in your technical team told me the money had been sent back to the bank. Well it's not there and my bank tell me you need to send it back or do something with the merchant or something. I don't understand but maybe you will and then you can give me my money back, I am absolutely disgusted and appalled at how you have treated me. And the phone bills are coming your way too. I work in customer service in a call centre - if I can't help someone directly I find someone that can... I'm going viral with this one... Have a nice day!

I sent the above email to first choice and I am still waiting for something to be done. They have my money and I have no holiday. Nice one. DON'T TRUST THESE GUYS OR THOMPSON FOR THAT MATTER THEY ARE THE SAME!!!!!
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Rubbish company without customer service. Price went up £200 as we were about to pay!

Just booked a holiday for the whole family by calling Longwell Green office. Got a quote but when it was time to make the payment (after having spent nearly 2 hours on the phone) the price went up £200 pounds. We told them about the mistake and tried to get the price down to what was agreed but they blamed it on a system error and said that there might have been some confusion on our part! We had written all the amounts down as we discussed the different room types and so on and we were NOT confused about the price. We've discussed this issue with several managers but no one wants to take responsibility and all they do is blame us for even asking for the quoted price. What should have been a lovely family holiday to look forward to, has now become one big disappointment and something we avoid talking about because it creates a bad atmosphere round the dinner table!
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Extra Leg Room problems

I booked this holiday on line and after reading reviews on Trip Advisor made the decision that we might benefit from Extra Leg room. I purchased these for myself and my husband on line without a problem. However when it came time to select our seats I kept getting a message saying there was a problem with the First Choice Server and to telephone to book seats. I did this and spoke to a very nice customer service agent who apologised for the server problem and assured me that he had booked our extra leg room seats. 32 A and B.
Later in the month I logged in to manage my account just to check flight details for car parking and I noticed an £85 admin fee and the extra leg room booking had gone. Feeling concerned I called the customer service number and was told that our extra leg room seats had been cancelled and an admin fee for the change in booking had been applied ???
As you can imagined I complained bitterly about this and I did manage to get the admin fee refunded but not the extra leg room as these had been resold to A.N. Other. The agent even went so far as to suggest that I had cancelled the extra leg room seat's myself, then to add insult to injury she reserved my husband and I seat's directly behind our original extra leg room seats in row 33A and B..Errr right, great that's really going to go down well.not !! I understand from a close friend that works for this holiday company that my experience on this occasion is far from unusual and that the extra leg room sold frequently exceed the actual number available. Mercifully on this occasion I wasn't out of pocket but buyers beware, make sure you check your holiday invoice lest this practice ends up costing you money.
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Cant be better alround good

we have used firstchoice for family holidays for years now and found the staff to be helpful i our time we have had problems and they were sorted out i would recomend to anyone with a family thinking about booking a holiday
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your product is very good

by this product my kitchen is looking super
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god forbid you ever hav e to resolve even a minimal problem with this company

used FC once 10 years ago. changed my accomodation 4w before traveling to unacceptable hotel but tough you have to accept it. Swore never to use again, however wanting to go to Pelagos Bay kefalonia and only FC booked this hotel. declined extra luggage allowance to receive invoice to find i had been charged £45 phoned customer serves who happily agreed to refund but weeks later no refund to be told by another employee we do not refund !!! No requests eg high floor bothered to be put on request to hotel. Swore never to use again.
My son asked me to help him book hotel with FC AI. did warn him of idiots on other end of phone line. We attempted to book on line but would not let us continue and prompted us to ring abooking number. The FC advisor told us the error was because the holiday could not possible be booked at the price on FC website that was what was causing the error so He paid the price £150 more via her. We later went on website and low and behold were able to proceed at lower internet price.(we didnt as we had already booked via phone number web site advised us to call. Rang the customer booking line number to be told tough cannot do anything about it now. Made 8 phone calls since todifferent FC lines including 2 redirected to India express unhappyness, but no use as nobody wants to know. They are well trained to sell holidays and take money but better trained at fobbing problems off !!! book at own risk!!!
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Perfect Family Service

All inclusive for my family have been so good we have continued to use Company time after time. Brilliant service always given.
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Excellent service!

Bit worried when i read some other reviews, anyway my worries were short-lived as i got what i ordered (full bathroom suite), on time, no bits missing, broken or otherwise. many thanks
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Great site & good value for money

Spent lots of time searching out the ideal destination through First Choice - first time I've ever used this company and love the "My First Choice" account you get to use when you've booked a holiday. Easy to navigate round, secure payments and instant email confirmation. A big thumbs up all round :0)
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Good holidays

Not the cheapest but you do get a good holiday
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helpful staff

Went in with specific requests and staff helped me get the right holiday
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Well displayed and advertised

Well advertised and displayed site with catchy offers ,adverts and loaded with colour.
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Many successful bookings

Have used First Choice (one of the airlines that fly direct and cheaply to the UK from Lanzarote) many times and will use them again in future. Have nothing but praise for them.
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The rating will depend on their answer!

I cannot imagine how First Choice is still rating Grande Flamenco X Caret as a 4/5 star in their brochures. The photos are the same as 5 years ago, but you do not get these rooms which used to be for everyone, they now stick you in the worst buildings hoping that when they come to the hard sell (time share) you will want to buy into the resort and stay in whats classed as members only rooms,which was standard before.
The First Choice Rep we met told us not to forget our free X Caret park tickets, if he had done his research he would know that you now have to pay for these and they are not included as they once were. First Choice also need to keep their information up todate, we will not be using their brochures to book any future holidays as they are far from honest with their rating system
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a lot of money for nothing

awful flight now room at all. hotel was ok but no heating and it was very cold and the food was horrendous at the all inclusive RIU olivina lanzarote. ive had better holiday that cost £1000 less

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Firstchoice Details

About this company

Great value package holidays online with First Choice. Book last-minute holidays, all inclusive holidays, family holidays and villa holidays.

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Firstchoice is ranked 62 out of 62 in the category

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