We paid over £1600 for a weeks AI to Majorca. No rep on coach. No welcome pack. No nothing. 3 days into our holiday we discover the welcome meeting had been held day after our arrival at a different hotel! Despite us not showing up at the welcome meeting the rep made no effort to contact us. When you pay this amount of money you expect the rep to come to you not vice versa. I have e-mailed First Choice but 2 weeks down the line I haven't had so much as an acknowledgement. Won't be using them again - ever!
just got of the phone to them after it took a month to get a reply from my complaint and they have nothing to say what so ever!!!! They try everything to make you spend as much as possible but when it comes down to any problems they want nothing to do with you what so ever! the hotel we stayed at had ants in the room broken bathtub and air con not working but because we only reported this to the hotel staff and not them until after we left they have nothing to say, then the flight was delayed for over 12 hours and still nothing to do with them with no information what so ever about what was going on all together i would 100% avoid as this company wants nothing to do with you as soon as a problem occurs
Booking a holiday is supposed to be an exciting experience. When I got the above error message (which stated therewas a problem with my booking and to call) yet the 350 had been taken from my account, and called the number carol in your Dumfries branch told me that I should call another 0871 number. She said this happens all the time. When I advised her this was not helpful or particularly positive about your brand she told me I should have gone into store and that you operate independently from one another. When I asked if she could help me she flatly said no.
I called the number she gave me and waited on hold for 10 minutes. I grew so angry that I called the original number back where carol told me that her company and the online company work independently to one another ?! What this even means I have no idea. Finally she put me on to her manager Keith wallis who eventually said he would help me resolve the issues - he was nice and helpful but I think that is because I said I was writing in and it would sound better if he had helped me!!!. A nice girl called Jenna in your technical team told me the money had been sent back to the bank. Well it's not there and my bank tell me you need to send it back or do something with the merchant or something. I don't understand but maybe you will and then you can give me my money back, I am absolutely disgusted and appalled at how you have treated me. And the phone bills are coming your way too. I work in customer service in a call centre - if I can't help someone directly I find someone that can... I'm going viral with this one... Have a nice day!
I sent the above email to first choice and I am still waiting for something to be done. They have my money and I have no holiday. Nice one. DON'T TRUST THESE GUYS OR THOMPSON FOR THAT MATTER THEY ARE THE SAME!!!!!
Just booked a holiday for the whole family by calling Longwell Green office. Got a quote but when it was time to make the payment (after having spent nearly 2 hours on the phone) the price went up £200 pounds. We told them about the mistake and tried to get the price down to what was agreed but they blamed it on a system error and said that there might have been some confusion on our part! We had written all the amounts down as we discussed the different room types and so on and we were NOT confused about the price. We've discussed this issue with several managers but no one wants to take responsibility and all they do is blame us for even asking for the quoted price. What should have been a lovely family holiday to look forward to, has now become one big disappointment and something we avoid talking about because it creates a bad atmosphere round the dinner table!
I booked this holiday on line and after reading reviews on Trip Advisor made the decision that we might benefit from Extra Leg room. I purchased these for myself and my husband on line without a problem. However when it came time to select our seats I kept getting a message saying there was a problem with the First Choice Server and to telephone to book seats. I did this and spoke to a very nice customer service agent who apologised for the server problem and assured me that he had booked our extra leg room seats. 32 A and B.
Later in the month I logged in to manage my account just to check flight details for car parking and I noticed an £85 admin fee and the extra leg room booking had gone. Feeling concerned I called the customer service number and was told that our extra leg room seats had been cancelled and an admin fee for the change in booking had been applied ???
As you can imagined I complained bitterly about this and I did manage to get the admin fee refunded but not the extra leg room as these had been resold to A.N. Other. The agent even went so far as to suggest that I had cancelled the extra leg room seat's myself, then to add insult to injury she reserved my husband and I seat's directly behind our original extra leg room seats in row 33A and B..Errr right, great that's really going to go down well.not !! I understand from a close friend that works for this holiday company that my experience on this occasion is far from unusual and that the extra leg room sold frequently exceed the actual number available. Mercifully on this occasion I wasn't out of pocket but buyers beware, make sure you check your holiday invoice lest this practice ends up costing you money.
used FC once 10 years ago. changed my accomodation 4w before traveling to unacceptable hotel but tough you have to accept it. Swore never to use again, however wanting to go to Pelagos Bay kefalonia and only FC booked this hotel. declined extra luggage allowance to receive invoice to find i had been charged £45 phoned customer serves who happily agreed to refund but weeks later no refund to be told by another employee we do not refund !!! No requests eg high floor bothered to be put on request to hotel. Swore never to use again.
My son asked me to help him book hotel with FC AI. did warn him of idiots on other end of phone line. We attempted to book on line but would not let us continue and prompted us to ring abooking number. The FC advisor told us the error was because the holiday could not possible be booked at the price on FC website that was what was causing the error so He paid the price £150 more via her. We later went on website and low and behold were able to proceed at lower internet price.(we didnt as we had already booked via phone number web site advised us to call. Rang the customer booking line number to be told tough cannot do anything about it now. Made 8 phone calls since todifferent FC lines including 2 redirected to India express unhappyness, but no use as nobody wants to know. They are well trained to sell holidays and take money but better trained at fobbing problems off !!! book at own risk!!!
Anja Nørgaard found this review useful
Spent lots of time searching out the ideal destination through First Choice - first time I've ever used this company and love the "My First Choice" account you get to use when you've booked a holiday. Easy to navigate round, secure payments and instant email confirmation. A big thumbs up all round :0)
I cannot imagine how First Choice is still rating Grande Flamenco X Caret as a 4/5 star in their brochures. The photos are the same as 5 years ago, but you do not get these rooms which used to be for everyone, they now stick you in the worst buildings hoping that when they come to the hard sell (time share) you will want to buy into the resort and stay in whats classed as members only rooms,which was standard before.
The First Choice Rep we met told us not to forget our free X Caret park tickets, if he had done his research he would know that you now have to pay for these and they are not included as they once were. First Choice also need to keep their information up todate, we will not be using their brochures to book any future holidays as they are far from honest with their rating system
We had Premier seating on the plane and we went to Reus airport and stayed in Salou the hotel was fantastic and the food was marvellous and plentiful.
The hotel reception was open 24hrs and the First Choice reps were great and very helpful,we are both disabled and all our needs were catered for by this company.
No sangria in Bulgaria lol. I have booked my holidays to Bulgaria with 1st choice for some years now. As a person with a disability i am shown courtesy and respect at all times (not true of other travel agents).My needs are always met, i.e. being able to travel with my mobility scooter, and getting a ground floor room. Never had cause to complain in 9years. Booking again shortly for 2012.
Always go to their website first, everytime. The site is very easy to look round with great places to stay. Been with them a couple of times now and no complaints. Also now they are All Inclusive only, its a bonus for my little one.....all that ice cream!!!!!
fantastic web site and i love the way you can alter your holiday price by booking flight meals or removing them, extra baggage or less, transfer to airport or make your own way...it really is like finding your perfect holiday but then altering it to suit yourself and your budget...Well done first choice!
I had a lovely time in paphos Cyprus but the flight could of been better,not comfortable at all 4 hours there 5 hours back my bum was well numb it was an an arse and elbow plane no space to stretch out and sit comfortable and I ended up sitting next to strangers instead of my sister and when ever someone went pass me down the aisle I had someones arse or elbow in my face,so yeah it could of been better.
When we first started using First Choice we thought they were brilliant BUT when they leave your bag at Manchester Airport and you are away for the week - mmm! They refuesed to accept responsibility by saying that the airport carriers were to blame.... They kindly reunited me with my bag 10 hours before departing for home just in time for me to lug it onto the bus and the airport. After many complaints was given a voucher to use against future holidays with them.
I shall be avoiding First Choice; and their voucher - take a guess!
I went to Tunisia for a week with first choice last year and I would NEVER use this company again! On the first day after a night flight we had been at the hotel from 3am and were point blank denied any bottled water (either to buy or included in our 5* all inclusive package) until 10am even though non-all inclusive patrons were able to purchase drinks! I ended up crying to the rep at 9am on our first morning but to no avail.
The rest of the week was ok although the trips were very overpriced the hotel and hotel staff were subsequently pleasant and accommodating. I wrote and complained about my disappointment and upset to the company but they could not be bothered to respond!
During this once in a lifetime Yuletide trip we could not have received better service. My children fell in love with our allocated Elf and we had a wonderful time on the planned exurcions. Very expensive but worth the money for the magic.
Was told that the weather would be nice and the resort would have lots of like minded young people, what we actually found was that it rained (actually thunderstormed) for 8 of the 11 days days and our resort was practically full to the brim with people of 65+. Will not use this company again for my holiday information.
This is about Thomsons flights only, rather than First Choice (but it's the same company). If you buy a transfer they don't drop you off anywhere near your hotel. Pointless. They claim it says so on the website but I never saw it anywhere when I was booking (otherwise I'd have used one of the many local transfer services that do drop you off right outside your hotel). Their customer service people are unwilling to help - they just say rules are rules. Tried to take it to arbitration but ABTA said it would cost me more to claim than I'd be likely to get back. Bad, bad experience. Last resort for me in future but I'll never buy a transfer again or any other optional extra just so they get as little of my custom as suits me.
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