Firstchoice reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Extra Leg Room problems

I booked this holiday on line and after reading reviews on Trip Advisor made the decision that we might benefit from Extra Leg room. I purchased these for myself and my husband on line without a problem. However when it came time to select our seats I kept getting a message saying there was a problem with the First Choice Server and to telephone to book seats. I did this and spoke to a very nice customer service agent who apologised for the server problem and assured me that he had booked our extra leg room seats. 32 A and B.
Later in the month I logged in to manage my account just to check flight details for car parking and I noticed an £85 admin fee and the extra leg room booking had gone. Feeling concerned I called the customer service number and was told that our extra leg room seats had been cancelled and an admin fee for the change in booking had been applied ???
As you can imagined I complained bitterly about this and I did manage to get the admin fee refunded but not the extra leg room as these had been resold to A.N. Other. The agent even went so far as to suggest that I had cancelled the extra leg room seat's myself, then to add insult to injury she reserved my husband and I seat's directly behind our original extra leg room seats in row 33A and B..Errr right, great that's really going to go down well.not !! I understand from a close friend that works for this holiday company that my experience on this occasion is far from unusual and that the extra leg room sold frequently exceed the actual number available. Mercifully on this occasion I wasn't out of pocket but buyers beware, make sure you check your holiday invoice lest this practice ends up costing you money.
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