firstchoiceshop.com reviews

firstchoiceshop.com reviews

Good
7.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
11 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

3 faulty products within 3 month & ridiculously poor customer service

We purchased 16 benches, and 3 have lasted less than 3 months despite being under 12 months warranty & having been assured that they are up to spec.
As they have been under warranty, the customer services have actually agreed refunds. Getting these refunds is a different matter. Their customer services dept is painfully difficult to deal with and despite having all the e-mail communications being sent to them, they ignore these & ask the same questions again & again.
We have had to chase these refunds on numerous occasions, despite being told that they have been processed but nothing has been received so yet again we ask, get the same questions and sit and wait with our fingers crossed that the agreed refund finally comes through.
Do not use unless you fancy a long hard slog to get your money back for faulty products.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I will certainly use again - have bookmarked their site for future use

I was looking for a replacement garden bench at a reasonable price. A google search led me to firstchoiceshop, where I found a bench well within my price requirements. Ordered it, and it was delivered within 4 working days. The tracking was a little bit of a let down, all I got was "awaiting fulfilment" which I found to be a bit vague. So, I used the freephone number to contact them. I was expecting a long list of options, followed by a longer wait listening to that Vivaldi music, but was very pleasantly surprised by a short menu & an almost immediate agent, who couldn't have been more helpful. Citilink delivered promptly & I assembled the bench with no problems. OK, it isnt the heaviest bench, but value for money ?.......exceptional. Will certainly be keeping an eye on the website in future to see what other bargains they have. A very pleasant experience all round.....I now feel fulfilled !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Honest and straight forward company.

I ordered the wrong colour chairs, firstchoice shop arranged delivery of the ones I should have ordered and collection of the wrong ones. Full credit on original purchase, no charge for delivery or collection. Fist class service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Except in one aspect (touch-up paint already dried up),good service & goods fine.

I liked the fact that First shop contacted me on the 'phone, as they didn't have the colour of my initial choice on a patio set. They even offered me discount on another set, but it would have been too big for us oldies to manage.
The only irritation came from the fact that touch-up paint was included which was too dried up to use! Pity, I would have used it on the one scratch I found.

I wonder if anyone will follow this comment up?
firstchoiceshop.com

Reply from firstchoiceshop.com

Hi Nigel,

We sincerely apologize for this fact. As per our phone conversation yesterday, we are posting you replacement touch up paint today (26/04/13).

Kind Regards,

Zach Mason
Customer Service Team Leader
The FirstChoiceShop Team

Call: 0800 014 6214|Shop: www.firstchoiceshop.com
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

fast. and well priced

Bought a bench on Sunday - delivered on Tuesday - excellent price, product and service - thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very quick and efficient service

Bench pad arrived within 48 hours,well wrapped and exactly as stated in the description. Well done
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Deliered on time

Product is as described and was delivered on the day stated
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I was very happy with this purchase, due to the efficient manner they dealt with a faulty item .

When I recieved my garden table and chairs one of the parts required to assemble the bar b que table was damaged . I rang them on the day I recieved the item and advised them of the fault and it was replaced the next day with no arguments. The table and chairs were as described- beautiful and more than competitively priced- would defo recommend this company to other people.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Outstanding.................

What can I say, an excellent little company, good quality stock, friendly staff who went above and beyond to help me when I had an issue and prompt delivery.

If you ever need garden furniture then head there, my bench has pride of place in my garden. Keep up the good work!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Efficient, friendly & quick service - great company.

I ordered 3 items, one came before I'd had time to think about where it was going in the garden! The next was damaged by the delivery company but firstchoice refunded me straight away so not a problem, the 3rd arrived a little late due to circumstances beyond their control but they kept me informed so I was quite happy to wait. Emails are answered within the hour if not quicker.
Wouldn't hesitate to recommend anyone to order from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

nothing but the truth

as helpfull as can be ,fast ,helpfull service now can i have my free holiday?????????????

firstchoiceshop.com Details

About this company

firstchoiceshop.com is an internet mail order company that specializes in the supply of high quality outdoor and indoor products, namely barbecues and garden furniture. Unlike many other e-commerce retailers, when you purchase from us, you can be rest assured that we are genuinely cutting out the middleman! We have a wide variety of garden furniture made from various materials such as wicker, FSC wood and metals. Here at firstchoiceshop.com we believe that the key to customer satisfaction is through choice, and as such we are constantly working to update product lines to ensure we have on offer all that you could want.

Visit firstchoiceshop.com

Category

firstchoiceshop.com is ranked 16 out of 17 in the category Barbecues & Accessories

firstchoiceshop.com is ranked 81 out of 107 in the category Bedroom

firstchoiceshop.com is ranked 120 out of 154 in the category Furniture

firstchoiceshop.com is ranked 69 out of 84 in the category

firstchoiceshop.com is ranked 76 out of 95 in the category Kitchen

firstchoiceshop.com is ranked 43 out of 53 in the category Living Room

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.