First Furniture reviews

First Furniture reviews

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Review by confirmed purchaser

Verry impressed

Great product and wonderful service. Will use again
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Review by confirmed purchaser

DON'T BUY Birlea Swivel Recliner chairs from this company - the after sales service is APPALLING

Our Birlea chairs were delivered on 29th January 2014 and only a matter of days later the seat padding started to break down and create circulation problems due to the pressure on the thigh area. We contacted First Furniture and provided them with photographs of the fault, who then informed us that the manufacturer was not prepared to replace or repair the chairs. We have contacted a furniture upholsterer in the Doncaster area who will be repadding the chairs in the near future but, unfortunately, this will be at an additional cost to ourselves of approx. £100-£150. We have had no assistance from First Furniture regarding our complaint and would, therefore, recommend that orders are not placed with this company - after sales service is APPALLING.
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Review by confirmed purchaser

Disappointed

Placed order, very helpful at this point, but afterwards.....black hole syndrome. No contact to advise of delays, issues, customer left in limbo. Very disappointed, first time customer of First Furniture.
firstfurniture.co.uk

Reply from firstfurniture.co.uk

Hi Lynn, very sorry to hear of the issues you have. Could you please email sales@firstfurniture with your order number and issues. We will investigate asap
thanks
First Furniture

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Lousy company with no customer or communication skills

I ordered a white Birlea leather ottoman bed on 01/03/14, paid via debit card. The only email they sent me off there own back was an acknowledgment to say its out of stock and will let me know when it's back in stock. I constantly checked the website to see when the bed would be available, which gave different dates. I pointed this out to the incompetent staff, and their response was as usual when it's in stock We will be in touch. It was only when I checked the website last week and discovered it would be available on 31/03/14, so I emailed them the Sunday night and demanded either a phone call or email for an expected delivery by close of business on the Monday otherwise I will make an official complaint. Hey guess what early Monday morning I received a voicemail from them informing me it's in stock and they would like to deliver soon. The bed was delivered today (02/04/14) and signed for by my daughter. When I arrived home from work I opened up the packages and guess what yes items were missing like instructions booklet, screws and the leather side panels. You really don't wanna know how mad I was, I emailed them again explaining the situation and stated I will be liaising with Trading Standards if I do not receive the missing items.

I advise all please keep away from this company.
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Review by confirmed purchaser

Great value for money - look brill

I was a little u sure how the furniture would look as it was a lot cheaper than other sets is seen but looks brill! Only slight slight negative is that they advise the pallet it comes on is light enough to lift alone.....it's not you need 2 people ready for when delivery comes as the drivers cannot help you.....! Great apart from that tiny matter!
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Review by confirmed purchaser

Fantastic advise

Dealt with Tom throughout and fab customer service and advice. No issues with product and I will go back.
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Review by confirmed purchaser

Excellent service

Company supplied goods at a very competitive price and the service was excellent.
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Review by confirmed purchaser

No problems, everything web as expected and helpfull lady on the phone

Fairly pleased, accurate information. Everything arrived as expected. Lady on phone helpful. Bench seemed a reasonable price. I did think the fixing bolts expensive but they look sturdy.

Thanks
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Review by confirmed purchaser

Super

Super service, contacted and delivered on time.
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Review by confirmed purchaser

Good retailer with a worst product.

Got wrong component of the bed. Called the after sales team, they seemed really willing to help, but can't really able to sort the problem. Every time call for problems, they blamed the supplier. it seemed that lack of communications with the supplier.
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Review by confirmed purchaser

Great purchase and price.

I have no complaint at all. Everything went smoothly and on time. I will visit your store again and have already recomended it. yours faithfully, pauline cornforth
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Review by confirmed purchaser

Great item, Great Price, Great service!

I ordered storage trunks as a wedding gift from first furniture and I am very happy. The price compared to other sites was an absolute bargain and with free delivery! The delivery courier (thedx) let them down somewhat when they failed to deliver on the agreed day but I can't fault firstfurniture customer service who chased them up and the furniture was delivered the next day.
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Review by confirmed purchaser

Very easy internet company to deal with

I recently bought a bed frame from First Furniture and found the whole experience from online to delivery a very simple one. The bed arrived on the date I chose. Unfortunately there was a minor manufacturing defect and when I telephoned on a Sunday the wheels were immediately set in motion for replacement parts no quibbles. The replacements arrived on Tuesday. The communications were excellent and I did not feel at any time that I was not given excellent customer service. I would use this company again and would recommend to my friends and family.
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Review by confirmed purchaser

Excellent and true to their word company.

Dealt with this company a few weeks back. I bought a headboard from them online and requested a certain delivery day. The day came and the headboard do not arrive by 2pm whereby i received a phone call to let me know it was not coming due to a problem with the courier. I was assured it would arrive the next day which it did. I have dealt with many companies who do not bother to let you know if an item is going to arrive or not so I was very pleased with this service. The customer support on the telephone was also very courteous and informative. The headboard arrived in A1 condition.
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Review by confirmed purchaser

Good service at great prices

My garden table was a very good price and was delivered very quickly with the minimum of fuss. I was very happy with the purchase.
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Review by confirmed purchaser

Excellent service. Next day delivery as expected.

I highly recommended Furniture 1st. They delivered our goods the next day as promised. The goods came in perfect condition. You can track the order which made it easier to plan your day.
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Review by confirmed purchaser

Great products.... once they arrived

The three furniture covers are excellent. Good quality, well made and good value. I would have preferred it if I had been kept better informed on the delivery date as it took three weeks from order and the confirmation email on ordering implied despatch would not be delayed.

however I was not desperate for the goods and they are well worth waiting for.
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Review by confirmed purchaser

First for Furniture should be 'First & only contact your get for Furniture'

A single garden chair took twenty seven days to arrive. At no stage did First Furniture email or contact me to explain why the delay when the website states it will be with you in 2-5 days.Eventually got a response from them after 2 phone calls via email with an apology for the delay stateing 'teething problems' with a new supplier. To cap it all off I found the garden chair in my back garden wedged up against a gate and once again no phone call or email to say it had been delivered. On a positive note, the chair is fine (should be for the price) and I advise anyboby who buys from here to be patient and not get frustrated with their lack of empathy to your order.
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Review by confirmed purchaser

First class service

I will highly recommend it .

First Furniture Details

Price Promise

We regularly monitor the prices in the market to make sure we are more than competitive. If you find the same product elsewhere for less we will beat their price!

About First Furniture

Welcome to First Furniture online Store. We are a family run business with decades of experience in furniture retail throughout the UK and Ireland. We offer the largest range of quality home and garden furniture at low prices. We also order FREE DELIVERY to most parts of the UK. Customer service is very important to us. If you have any problems at all please use directly so that we can help you resolve any issues.

Visit First Furniture

Contact information

Call us on: 0141 883 2285
We live here: 24 watt road
G52 4RY glasgow
United Kingdom

Category

First Furniture is ranked 116 out of 154 in the category

First Furniture is ranked 758 out of 1033 in the category Home & Garden

Price Promise

We work very hard to make sure our prices are more than competitive. If you see the same products elsewhere for less we will beat the price!

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