First Furniture reviews

First Furniture reviews

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Review by confirmed purchaser

Still waiting delivery !

Having been asked to write a review without receiving my order seems rather strange. I will however submit a review if I do successfully receive my furniture which was ordered on March 1st. A telephone call soon after informed me the furniture would be available w/c 7th April. Another recent call has now informed me that it will be the middle of June. I am willing to wait until then at the very latest and hopefully then post a more relevant review and rate the company accurately
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Review by confirmed purchaser

Finally deliver but you may have to chase!

Accepted my order despite being out of stock. When my order passed the advertised delivery time rang 1st Furniture who promised to call back with a date when item would be in stock. Failed to do so and did not respond to a message through their website. Finally got a response when I sent an email to say will soon be in stock and I should received order by end of that week. I did.
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Review by confirmed purchaser

good helpful will sort out problems

I had a problem and they tried to sort it out but were hampered my the suppliers not there fault
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Review by confirmed purchaser

Disgusting!!!!!!! Do not thing to order from them!!!!

DISGUSTING!!!DISGUSTING!!!DISGUSTING!!!
From 7-10 working day delivery become 13 days when you intresting where is your item they don't apologise and never anwsaring for your messege!!!Return delivery item £90!!!!!!! To get your money back 2 weeks and 15 calls!!!! I can't belive in 2014 a company can work like them!!!
firstfurniture.co.uk

Reply from firstfurniture.co.uk

Hi Mr Fischer, I would like to apologise if you feel you were let down by First Furniture. However, we feel we acted as fairly as we could under the circumstances.

Please note Working Days does not include weekends therefore your item was delivered within the time stated.

You have not stated in your review the reason for the return of your table. This because you ordered a table and when it arrived refused it with the carrier as you assumed it would come with chairs even though the listing was for a table only, as you hadn't actually ordered any chairs, this was an error on your part and it is not fair for us to be held reponsible for this. I did explain this to you during our lenghty phone conversation, in which you admitted that you had not read the listing correctly.

The delivery charge we incurred from the carrier was £90 to return the item to Glasgow which was your responsibilty to pay as you ordered the item incorrectly. We try and be as accomodating as we can customers but it is not fair for us to make a loss due to a customer error.

The delay in the refund was due to us awaiting return of the item and inspecting it. Once we received your item back it was inspected and refund was put through.

Please do not hesitate to contact me if you would like to discuss further.

thanks
Bilal Ali
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Delivered just in time and Quality furniture

Quality of the bedroom furniture very good value for money as the quality was very good. 2 man delivered the goods in a room of choice. Very impressed. Will use again
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Review by confirmed purchaser

Good delivery service. No complaints.

Item came straight from the manufacturer by the look of it, so these guys were just an efficient intermediary.
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Review by confirmed purchaser

Poor communications, extremely poor delivery, could not recommend!

7 to 10 days delivery turned out to be well over a month. I waited in for 5-days for the courier, each day they made excuses and eventually item had to be re-ordered because they lost it. Re-ordered item was then not delivered as promised.
Price was the only positive but cost a fortune in phone calls.
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Review by confirmed purchaser

Good quality at good price

Found an ottoman after a lot of looking at a very good price. Only disappointment was delivery said 1-2 weeks but had to wait 3. But that's ok. It arrived well packed, undamaged and I was really pleased with the quality. Would order from first furniture again.
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Review by confirmed purchaser

not overly impressed

I ordered on line, then had a call informing me about the delivery cost the next day. Most sites work this out at checkout with your post code. Whether Aberdeen is remote is another argument, the cost was such that it didn't make ordering a small item worthwhile- 1/3 of the price of the table. I was then charged the full cost and did not get a refund for another 2 weeks after having to phone them.
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Review by confirmed purchaser

Delivered on the day advised but at 2 different times

The mattress was delivered at 9.00am but the bed wasn't delivered until after 1.00pm. It didn't really matter as I had taken the day off work for delivery but would've been much better if both could've been delivered at the same time. Both delivery folk were lovely and very polite. Would definately use the company again.
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Review by confirmed purchaser

Looks gorgeous!

I'm really pleased with the new headboard, it's well made and good quality. I constructed and fitted it myself no problems at all.
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Review by confirmed purchaser

Great service and was very happy

On deciding what I wanted via the Web Site, I called them for some additional advice. I was very happy with the advice given and subsequently placed my order. Everything ran very smoothly with no issues on delivery. Everything I was told would happen did. The furniture is also great quality and so all in all I'm very happy. Would definitely use them again...
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Review by confirmed purchaser

Do not buy from this supplier!

The worst purchase ever experienced on line. Products are of poor quality, sales team to not listen to your request and even though I cancelled the order and requested a full refund they sent out the item. To top it off it was the wrong item and damaged. Trying to return the item was another saga and major inconvenience. Don't go there!
firstfurniture.co.uk

Reply from firstfurniture.co.uk

Hi Angelos, I am very sorry to hear of your poor experience. I think there may have been a misunderstanding from our side. We were not aware that this particular part of the order was to be cancelled and we did cancel the other part and refund. The item was sent out incorrectly by the supplier and may have been damaged during delivery stages. Nonetheless, I understand the item has been collected from you and refunded. It seems that this order was handled poorly from start to finish and for that I do apologise. If you would like to discuss further please do not hesitate to contact us on sales@firstfurniture.co.uk
thanks
Bilal Ali
First Furniture
0141 883 2285
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Review by confirmed purchaser

Avrage

I was told I would receive the item in 9 days and on the 8th day I would get a call to arainge delivery. On the 8th day I called 4 times trying to chase it up and spoke to 2 different people who seemed annoyed I was calling. The last person I spoke to said it would come in upto 10 business days. This would mean waiting 4 more (business) days. On the 10th day I had not had a call, when I phoned I was told it would be a further 10 days. I explained the the above and was told (by a very helpful) lady they should have told me 20 days in the first place. I was given £15 discount for my inconvenience. On the other hand the table was the cheapest I'd seen it and is very nice. Just a shame I was given vastly wronge deliver times other wise I would of given 5 stars.
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Review by confirmed purchaser

welldone

fair price and delivered on time
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Review by confirmed purchaser

excellent service

Item was very competitively priced, was contacted to arrange suitable delivery slot. Excellent service, would recommend, thank you.

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Review by confirmed purchaser

Just the ticket!

Received my bed within 48hrs of ordering. Great value and prompt service.

I tried to buy the same bed previously from one if your rivals - Corban Direct. They failed to deliver on four separate occasions over a 2 week period. Eventually I cancelled the order. 6 weeks on and I'm waiting for them to refund my money.
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Review by confirmed purchaser

Good communication and a great service.

When I ordered I was advised that my item was out of stock. I was constantly updated as to when it would arrive in and was able to agree a delivery date. The bed was delivered as arranged and was very easy to assemble. We are that pleased with the bed we are going to get another for our youngest daughter.

First Furniture Details

Price Promise

We regularly monitor the prices in the market to make sure we are more than competitive. If you find the same product elsewhere for less we will beat their price!

About First Furniture

Welcome to First Furniture online Store. We are a family run business with decades of experience in furniture retail throughout the UK and Ireland. We offer the largest range of quality home and garden furniture at low prices. We also order FREE DELIVERY to most parts of the UK. Customer service is very important to us. If you have any problems at all please use directly so that we can help you resolve any issues.

Visit First Furniture

Contact information

Call us on: 0141 883 2285
We live here: 24 watt road
G52 4RY glasgow
United Kingdom

Category

First Furniture is ranked 116 out of 154 in the category

First Furniture is ranked 758 out of 1033 in the category Home & Garden

Price Promise

We work very hard to make sure our prices are more than competitive. If you see the same products elsewhere for less we will beat the price!

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