I bought a NordicTrack GX 1 from Fitness Sale last week and it promptly arrived in a matter of days. The packaging was grade A as were the contents. This is a great piece of machinery and is the closest thing to riding a road bike i have been on to date. Construction was easy by myself and all the parts were included except the little bracket that holds the speedo in place. I am quite sure this minor problem will be resolved by a simple phone call. 9.5 out of 10.
I ordered a Nordic track weights bench which Citylink tried to deliver within two days. I was not in and they didn't leave a card. Wondering where it was I called Fitness Sale and they were very helpful and explained the above and have me a consignment number. As it happens Citylink delivered that evening. The bench is great and I paid £100 less than it is currently listed for on other sites.
I placed my order online on Friday, then on Monday I received a phone call thanking me for my order and offering me a choice of 2 delivery dates. I opted for the Friday delivery date. Then on Thursday evening I received a text message with my estimated delivery time and 30 mins before delivery on the Friday I received a call telling me they were on their way. Absolutely A1 service from you, i cannot fault anything... Thank you.
Received a phone call asking which day was preferable for delivery by polite young lady. Delivery men arrived around 2pm. Very friendly and helpful and tried as hard as they could to deliver a very heavy item down the bottom of my garden. Was not possible to get it all the way but did advise to unpack box and move it in pieces. Much more practical and did not damage garden.
Am unable to review weights machine purchased as we are still trying to put it together...
Great value product nearly £300 cheaper than elsewhere. Delivery was good and the guys were very helpful. I would certainly buy from them again.
Product as described. Great price and delivered within 5 days.
Saw this site and had my doubts, could you really get good quality for such low prices???
The answer......simply is.......YES!!!!
Fantastic product (ordered a Proform 400 ZLE Cross Trainer)
Partner was gonna fix it up but didn't have time as he was going away to work and guess what.......I managed to fix it together with the help of a friend, no problem. It was a breeze, just follow the instructions. The only thing I have to say against the product was there was no cable for MP3/Ipod included but I will be on the phone for that. Definitely recommend this company and if I ever need anything else I will be back to them first. Oh and the machine also has IFIT technology for personal trainer programs.....Brilliant!
My new Proform 905 was delivered within a couple of days of ordering and I'm really pleased with it and the service from 'Fitness Sale'. This was half the original price and £100 +pounds less than any other suppliers on the internet. The tread mill it's self has many refinements on one my Son in Law paid a simila price for. It is iFit live compatable and it would have been nice to have the modual included in the package as other suppliers seem to do.
Bought a Weider pro 490 weights bench and rack. Really pleased with this purchase & at the most competitive price on-line. Great communication from the outset from
Order through to delivery on a Saturday for no additional charge. Would recommend this company without hesitation
7-10 day delivery....it was here in 3 days.....even the packaging was superior.....shrink wrapped nuts&bolts named,no. & clearly labelled, even a small pkt of grease as reqd!
assembly was idiot proof & fast.
web site clear and easy to use. Excellent service from first click to home use.
AAA RATING on all counts
Transaction was excellent, was contacted to confirm time and date was ok before delivery was made. Everything turned up in good condition and on time.
I ordered a Multi Gym at a saving of £300. I was told box was damaged...when it arrived the box had a slight rip in it but nothing I would look twice at. Nothing was damaged or missing in the box and it was delivered in 7 working days. Will be using this company again... My Gym has now been put together with my own hands, just got to start using it now...lol..
After sales customer service is a sham. They want to charge me to fix my treadmill that was broken when I got it out of the box. This has been going on for weeks - I have had to chase them constantly. Also was sold ifit which doesn't work unless you chase them for an upgrade account - lots of bother, lots of chasing. Plus it is only a subscription for a year which they don't tell you at the time of purchase.
SeÃÑora maria found this review useful
I bought a multi gym on the first of feb this year that was amazing and excellent for the money it's now the second of March and my missing part has still not turned up :-( customer service was made aware of the problem. They have posted it but it was stolen out of box (great courier service) have let customer services know but nothing. So just be aware of courier and customer service.
Did not want to write this bad review but after numerous phone calls and getting nowhere I had no choice. Should of got 5 stars as sales team were more helpful.
Mr N Calvert
I recently purchased a multi gym which was open box stock. i was a little worried about what condition it would arrive in , but I knew that it might have some cosmetic damage and the box might have been open.
I needn't have worried, delivery was taken five days after ordering and on inspection I found the box to be unopened and every thing inside the box to be in its original packaging and in brand new condition.
I would recommend this company as a pleasure to deal with.
When i found the site i was at first very unsure as prices so low and described as ex-demo ,refurbished or open returns. I expected the treadmill to be marked in some way. When it arrived ( ordered Sunday arrived Thursday ) I was delighted to find no marks, it is in pristine condition. I highly recommend Fitness Sale, their prices can not be beaten and the service is first class .
The delivery was 3 hours out of the time window given, the delivery men would now wait for us to unpack to check item delivered in good order, they just wanted my initials and signature on everything s they wanted to go. We unpacked immediately and found product substantially damaged in three places despite packaging. I am assuming damage caused by bad handling and storing contrary to advice on given clearly onouter packaging. no receipt invoice received.
Purchased treadmill online at very good price. I was expecting a few marks and scratches as I asummed it would be a returned item. However the treadmill was pristine and new. Recieved a call arranging delivery date and a text the day before with a three hour time window (7.30 -10.30) . arrived just before 10.30, and the treadmill was delivered into the house to the room of my choice. No problems or hic-cups anywhere. Very happy. Assembly was ok - read the instructions - a bit fiddely at times.
After being sceptical about the website, I decided to read through the trust pilot reviews, ring them (to hear their response, attitude, etc) and mail them to see what happens.
On the phone, totally knowledgable and non-selling (made me feel at ease), e-mail response was very quick and informative without pushing and overall, the reviews were good....so I took the plunge.
Still with a little niggle in my mind, I went for PayPal as a safe option....the niggle was unnecessary.
I ordered the product on the Wednesday morning, received my phone call about the delivery on the Friday, my text on the Sunday confirming a 3.5 hour delivery slot and on the Monday, it arrived at 9:20am...smack bang in the middle of the delivery slot. From order to delivery, less than 5 calendar days!!! Absolutely brilliant service and have no doubts that I will be using Fitness-Sale again. All-round 100%.
I also have no doubt about their aftercare. They have been in contact with me since the purchase to say thanks for my order and to check all is ok.
Would totally recommend!
N.B. this company is part of the ICON group, check them out if you are still not sure!!
great price. great product. easy to use website
The service was not as expected. Instead of the product shipping within 2 days, as promised on the web site, it only shipped after 9 days and an enquiry. I also did not receive any explanation or apology for the delay.
chris young found this review useful
Bit worried as the website looked a little flaky - they should perhaps make a little more of the fact that this is an ICON channel...
Communication and delivery excellent - product quality fab - very satisfied.
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