Flaming Barbecues reviews

Flaming Barbecues reviews

Excellent
9.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
134 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AVOID AVOID AVOID

There are many companies selling the same barbecues for more or less the same price, do not use this company!
They offer the free next day delivery which was what conned me into using them over a more reputable company, now regretting it.
They will offer next day delivery if it means they're getting a sale however if there is a problem with your product then don't expect the same quick service!
My barbecue arrived broken, completely unusable as the entire frame had snapped. I called within the same days opening hours and the incredibly unhelpful call centre worker could only offer it to be collected within 5 working days! I was absolutely appalled and requested to speak to a supervisor which conveniently there was not one on shift!
I requested they send out just the replacement part the following day but apparently this was a task far too complicated and they were not willing to do this. If I want a refund I have to wait up to 5 working days for collection and only after that will they process the refund.
Really appalled with the customer service. Another company guilty of offering the world to a new customer but once they have your money don't want to know!
Word of advice, order off of Amazon!!
Flaming Barbecues

Reply from Flaming Barbecues

My sincerest apologies for the experience you've had with your order. Please send an email to Kristopher.Alcordo@kybotech.co.uk with your order number so I may be able to assist you further. Once again I am very sorry for the experience you've had with your order.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Our barbecue cover proved to be a hot purchase!

We were delighted with all aspects of our purchase and would be happy to recommend this firm to you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service, great product, good value

If you need a BBQ cover these are the people to supply it. There are cheaper but the quality warrants the price charged. Delivery was spot on time and the product looks good for years. Would recommend Flaming Barbecues to anyone needing a cover for a BBQ that has to be stored outside.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good price but some product issues which were promptly resolved.

Easy to order and pay and a competitive price. Excellent delivery service. Product arrived with 3 substandard components (it was the last one in stock!) and I had to supply photos to verify my claim for replacement parts. Once I'd done that, the replacements were immediately sent direct from manufacturer - one arrived broken but was then quickly replaced after another telephone call. If product had been completely okay on initial delivery it would have been 5 Star Rating.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good service would use again

found very easy to put together also the bubble test can be done with
out taking anything off again from underneath over all a very good bbq
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good product. Good price. Fast delivery

Barbecue as described. Good quality for the price. Took a while to assemble but no missing parts and straightforward to put together.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Huge Cover Up!

I have just bought a new Landmann BBQ cover from Flaming Barbeques. I was very impressed with the quality of cover, the price that I was charged, the speed of the FREE delivery service and the offer of letting me pay AFTER I had received and checked the goods. That gave me even more confidence to buy from them and I shall make them my first port of call in the future for anything I need for my BBQ. A great internet company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service.

The price was competitive and the next day delivery was free, wonderful, (just wish it had also come with a little man to put it together). This was a problem because I am a woman on my own so I had to ask the help of a neighbour because I had neither the strength to do it alone nor the confidence to put together the gas components. I would have thought this part of the barbecue should have been assembled by the manufacturer as wrongly done it could cause serious injury. On a positive note, ordering was easy and I was delighted with the fast delivery provided by Flaming Barbecues. It has proved a very successful purchase and has been used nearly every day, so I would confidently suggest the Outback barbecues to anyone considering buying one and recommend purchasing it from Flaming Barbecues.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect bbq and buying experience

Could not recommend enough. Quick delivery and excellent bbq. Pricing cheaper than eBay aswell
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good customer care

My recent purchase was placed via the telephone order line. I was very impressed with being informed abut delivery, particularly my request where I wished my item to be placed on delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great customer service - really pleased with my BBQ

I bought the Outback 2 burner hooded BBQ at a great price from Flaming BBQs. It took about an hour to put together but the instructions were clear so it wasn't too stressful...However, right at the end I discovered that I had two right hand brackets for the drip tray and no left hand bracket. I rang the company and they were really helpful and arranged for a replacement one to be sent out immediately - no charge. Really friendly people to deal with, would have no hesitation in using them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dreadful service and inaccurate images

The 'Outback Hunter 3 burner barbecue" order was wrong, and didn't match images on the site or the 'small print' the other part of the order, a toledo chiminea, wasn't sent (apparently not available). I requested a customer service call-back, but it didn't happen. I suspect if I had opted for the 'sales call-back' option it would have happened.
The customer service rep argued with me and didn't apologise when I was right and was extremely rude.
I already owned the outback hunter model for 6 years. it was fantastic. The replacement is made in China and the build and material quality is no-where as good. It comes with three grills, one of which - the griddle - is very small, to the point of being useless - you'd find it hard to cook two eggs on it. The image shows three equally sized grills, which is why I bought it.
I would not recommend this item, or website, as the images are not accurate.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Simply the Best!

Web site very good, product descriptions and photographs very good. Ordering process simple and next day delivery was brilliant.

The product was well packaged, instructions, in English, were simple and easy to follow. The product looks good and is easy to use.

I was happy with the price but didn't do any comparisons . I hate all that snooping around and am happy with a quality product a fair price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good firm to deal with

if you want to transform your barby into a decent aussie barby, talk to flaming barbecues. complete satisfaction guaranteed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good fast service

Excellent after sales when one pice was broken they despacthed a new piece within two days
I am very satisfied with the product and service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Summer of Flaming Barbecues!

We are all hoping for a Summer of warm and sultry weather and are keeping our fingers crossed.

We started our Summer a couple of weekends ago when we used our Flaming Barbecue for the first time. It was brilliant - lovely burgers, chicken, sausages and baked potatoes all courtesy of M&S and my husband for cooking it all. We are hoping that we will have plenty more get togethers - especially in July for my very special birthday.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Five Star Service

Superb service and customer service excellent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service and excellent bbq.

The bbq was delivered very quickly and well packed on a wooden palette. I was out when it was delivered but my instructions to put it in the back garden were followed to the letter.
Assembly was easy once you had identified the different bolt sizes and carefully read the manual. It only became a two person job when connecting the burner unit to the framework and we found that the box in which it was delivered provided a useful support during this activity.
The bbq has been used a couple of times so far and works well. We found it pays to get the grills really hot before starting to cook and the temperature gauge needs to be at the top end of the bbq range. Keeping it clean is really easy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Item arrived quickly. Quality good. Would order from them again and recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Flaming good

Very happy with the ordering right down to the final delivery.

Flaming Barbecues Details

About this company

Flaming Barbecues are a highly established online retailer trading online for over 11 years. We offer a superb selection of gas and charcoal bbqs, as well as mansonry, portable bbqs, firepits, chimineas and patio heaters.

We aim to provide a huge choice of quality barbecues at low prices. Delivery in the UK is FREE!


Have a Problem?

We will make this our priority:
  • Call 01636 822 883
  • Or email:
  • Productsupport@flamingbarbecues.co.uk
  • Visit Flaming Barbecues

    Contact information

    Call us on: 0800 169 6016
    We live here: Parry Business Park, Sutton-On-Trent, Newark
    NG23 6QX Nottinghamshire
    United Kingdom

    Category

    Flaming Barbecues is ranked 9 out of 17 in the category

    Trustpilot's Commitment

    Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

    If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

    Trustpilot Subscriber

    This company subscribes to Trustpilot Business services. Read more about our services for companies here.

    No companies can delete or otherwise censor reviews.