I have received a very good service from Mark Williams. From the initial quotation through to the delivery of the final product. Mark is professional, knowledgeable and has the ability to develope a long term business relationship. Meeting the customers expectation is the normal goal, exceeding it is a bonus.
Great experience with Flashbay providing branded USB sticks within a short time scale and delivering ahead of schedule. I was in contact with Sam who was extremely helpful with quick responses to my requests.
Sam was very helpful and got back to me very quickly.
Easy online payment and product was delivered ahead of time!
I have been using Flashbay for 2 years now and have had nothing but an excellent service from them.
My contact there is Samuel Arthur who has always been very helpful and provided me with competitive prices with each order.
The quality of the flash drives has always been very good and lead time is very short, and i would recommend the company to my colleagues who work in Marketing.
Should you be seeking to purchase pen drives for your company I would recommend you use flashbay as their are reliable and their service is great. I communicated with Mark Mark Williams he was extremely help full.
We found Flashbay very easy to work with. All emails were responded to quickly and they were flexible in dealing with our changing artwork requirements. The finished USB drives were delivered really quickly and the quality is great. Thanks.
Used Flashbay for the first time and was up against an incredibly tight deadline. Every element of the service we received was efficient, professional with a real focus on our needs. When working to such a tight timeframe, communication was key and Mark kept me up to date through the entire process so was always confident we would hit our deadline.
The product was perfect, arrived on time and would recommend Flashbay and definitely use them for future projects.
I consulted various suppliers for a new requirement and Jack from Flashbay was the quickest to get back to me - but not only that, they also came back with all the information and options to help me make an informed choice. I would have no hesitation in recommending Flashbay and I continue to use them as our sole supplier now.
When we first contacted Flashbay requesting some samples of their USB's, we immediately received a large selection box of products the following day, which was very impressive! From placing an order to delivery we received very good service and would not hesitate to buy again. Service provided (by Jack Walton) throughout was excellent! Would recommend +++
This was a very easy quick transaction. The products arrived on time and looks great. Thanks
Jeremy has been very helpful over a long period through our indecision. He has furnished quotes, samples and drawings whenever requested. Our delivery was quick after payment made and we are happy with the product.
We have been very pleased with Mark's response to our request which he has actioned each time in a timely manner. We were disappointed that he couldn't do much more with the prices but understand the prices fluctuate quite a lot.
Overall happy with the final result and delivery.
I contacted Flashbay after a previous company had let me down on delivery turn around times and Ross was very very quick to send me through quotes and also helped me edit my artwork so that it fit into new template (my designer was also away that day so I was very stressed!). He helped me negotiate down on price and quantity I needed and he even managed to deliver the USB's one day before he said! We really love the quality and look of our USB's and we think they will go down really well for our press events we have next week. Ross was an excellent sales person!
Quality says it all! Quality products and Quality service. I cannot recommend Flashbay enough. I have had experience using other providers with miserable results.
Our dedicated account manager Scott Holden always provides expert knowledge of his products and very competitive pricing. He genuinely cares about his customers and follows up on all orders; it makes such a refreshing change to deal with someone that makes a difference.
Top marks from me all round!!
well, the guy Jeremy seemed cool, freindly and co-operative
sent me a demo box with harribos - always a good start
chased me a little while later to see if of any interest, and i said i needed a few weeks to get back to him (he want pushy or hard-selling)
told them what i wanted, sent me a few proofs, had to change a few times - then perfect on the 3rd go
flexible on delivery
I've completed a couple of orders with Flashbay and everything has gone great so far. The cards arrived in perfect condition and the service was great. My account manager (Lisa) was extremely nice and supportive. If your are looking for memory sticks this the only company you should go with.
Dealing with Flashbay was a pleasure, I had an agent (Samuel Arthur) on the phone to me within a few minutes of sending the enquiry, the proof was provided immediately. Delivery was prompt and the product is 100% satisfactory. I will be dealing with them again and I have passed on their details to someone else already.
Excellent customer service has almost become a thing of the past, but you have proven the contrary. I would say, our good customer service experience has turned us into a 'lifelong' repeat customer. We'll certainly contact you again for any future orders and we'll share our good experiences with others. Well done Mark Williams - keep up the great work & personal touch!
I first found Flashbay about 2 years ago whilst looking for corporate gifts. I ordered a sample set and received possibly one of the best presented samples I have ever had.
It was only recently that I placed my order with Flashbay for 50 memory sticks printed with our logo to take to a trade show. I uploaded my artwork via the website and made my request for quotation. Shortly after my quote arrived with a visualisation of my product. So, not only did I place my order I increased it from 25 to 50pcs.
The delivery time was expected to be 6 Days from payment - in actual fact they arrived within 5 days.
Along the entire process the communication from my account manager Lisa, was brilliant.
I would not hesitate to recommend Flashbay to anybody!
The USB Memory sticks were well received at the trade show, I will be ordering more soon!
We sent enquiries to 3 companies supplying USB Sticks.
The quality of items received from Flashbay in impressive packaging immediately set it apart from the others.
Lisa then followed up our enquiry over several weeks by telephone and email, at all times polite and helpful, not at all intrusive.
She provided quotations very quickly when requested and generally responded to all communications extremely promptly.
We were happy with the goods received and she also emailed us to check that we were satisfied. 5 * service all around.
Our order wasn't a rush job, especially big or difficult, but our account manager Lisa kept in touch on a regular basis, made sure we had samples quickly and kept us informed through out the process, including letting me know when our order to our client was dispatched early! Made the whole process very easy, would use again.
I would really recommend using Flashbay.
The product was great and Lewis and his team did a great job during the order process. We ordered branded USB's with pre loaded data, when the goal posts moved for us Flashbay were not only able to accommodate us but managed to deliver our order early.
The box of samples was also a great way to ensure that we choose the right product to suit our company and branding.
Love to work with Flashbay, always quick to quote, visualise, print and deliver, we have had USB suppliers from a number of companies, now we only use Flashbay. exceptional service.
Wanted to say what a great service we have received this is our second order in a year and has gone very smooth this would be down to the dedication of Mark Williams who I dealt with on my first order as well thanks again.
USB's look great - process was great. 30 day payment plan is handy too - last year we had to pay by credit card. The only thing I didn't like was getting annoying emails / newsletters which were apparently from Lewis, while I was discussing design etc. with Lewis. I think you need to handle your advertising emails better - trying to sell while you are currently selling might annoy other potential customers.
I searched online for a company that did memory sticks and i'm so pleased i found Flashbay. The service was five star from start to end.
Lewis was incredibly helpful and polite and gave me an excellent and quick service. I truly felt like i was the only person he was dealing with.
I will definitely be ordering from Flashbay again.
The memory sticks arrived today and they are perfect, exactly what we ordered and what we hoped we would received. The whole office are very pleased, especially the partners.
Thanks very much for an A* service.
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