Long story but it basically took Flight Centre Hammersmith 2 weeks, 4 emails, 2 phone messages and still no quote (for a large group too 30+). When I telephoned for a 3rd time and made contact with the consultant it was very vague, "who's calling? What's your email? When did you call? Didn't I send you a quote? Uummmmm? Where is it?...." The care factor and attention to detail was pretty low for a "group specialist". The sign off on his email is "If you are happy with my service, please forward my details to your friends and colleagues". Hhhmmmm, not this time. Despite this I used the website again with the hopes of perhaps getting a more efficient consultant, it's been 5 days and no one has contacted me despite the auto email saying they would respond in 24 hours.
I booked once with them a hotel in Dublin and asked for a hotel in the city centre, however the travel agent booked for me a hotel in the centre of Bray and not Dublin, had i not noticing it I would be spending my holidays in another place, however they changed it for me after I made a complaint about
I was looking for cheap flights to Bangkok and came across Flightcentre. I had exhausted many avenues before getting to Flightcentre including Qatar airlines, Emirates, Thai Airways, Expedia, Ebookers to name but a few. It was a little annoying that I could not review or compare prices online and have to phone them instead, but once I had rung them they were very polite and helpful. My request for tickets was not as straight forward as most but they managed to find the right deal at a great price on a five star airline so I was very happy with the service I received.
Can't wait for my holiday...
To reply as a company, please sign up here.