Flight Centre UK reviews

Flight Centre UK reviews

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8.6
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Review by confirmed purchaser

An excellant service

You couldn't wish for a better service, just tell them what you want and leave it to them they will get back to you in no time with the best deals they can find.
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Review by confirmed purchaser

Thouroughly recommended for flights!

Very good service for the flights and accomodation for our wonderful trip to Austrailia. We could have done with more information about the places we were going especially Hamilton Island (fabulous - no less).
Had to request a refund for a trip when we got home and still waiting 4 months later for a reply!
I would still go back to them for flights.
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Review by confirmed purchaser

WIll Never use Flight Centre on Holborn High Rd again

When using a different Flight Centre Office I'd always had good service, but will never use the one on Holborn High Road again. Of two long haul trips booked last year, I had issues with my seating on 3 of the 8 sectors, and essential information (such as not being able to check in online, was not given to me) I also ended up paying an extra ~£150 on one of my bookings as the agent did not confirm the flights when I asked her to and the price went up in the time it took me to chase her. Recently, when emailing to request quotes from my customer service agent, I had no reply for 2 weeks, then the quote I did get ignored what was actually in my request (specifically said no more than 1 stop, got a quote back with 2 stops).
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Review by confirmed purchaser

holiday of our dreams.

Popped into the flight centre to see if they could help with our flight plans. Told them where we wanted to go and when. Within a few minutes we had an itinerary and the cost. Such a good price and exactly what we wanted to do so booked it straight away. Following on we did have the holiday of our dreams. I would definitely use them again if travelling world wide.
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Review by confirmed purchaser

Amazing Personal service

Had to book a flight quickly, due to a family crisis in South Africa. Elizabeth at the Guildford Flight Centre was amazing, speedy, professional and so caring. I would reccomend her/this team anyday. They also arranged out trip to Australai in Dec/Jan and Alex was great. Highly rated by a very satisfied lady indeed.
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Review by confirmed purchaser

Wow What great service and Great Value

We were looking a big trip to Japan, Singapore. Malaysia, Philippians from October 2013 to January 2014. (Flights Only) We were very vague with the dates but this did not cause any problems and the staff gave us several quotes until we confirmed the actual dates we needed. The deal far expected what I expected to pay and will certainly check here first before booking any other trips. Well done.
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Review by confirmed purchaser

Good Airline Company

Found me a good reasonably priced flight and easy to deal with
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Review by confirmed purchaser

Fantastic service

Amazing and efficient service from Emily Stickland (and staff) at Woking Flight Centre. Her customer service skills are excellent. As a result, once we returned from the flight (she booked for us) we contacted her again to book our holiday & airport parking. At first, didn't realise the flight centre could book more than flights. But very glad they can.
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Review by confirmed purchaser

Amazing customer service

We had to cancel our flights due to one of the family being diagnosed with a serious illness. The Flight Centre in Cambridge were superb in helping us get a refund.
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Review by confirmed purchaser

Customer does NOT come first.

Do not book with the flight centre, they say they will beat any quote you have. They give you a price but they do not hold the flight as their claim is prices change and cannot guarantee until you pay. Time then lapses and you are drawn in, the next time they speak to you, you are told there are only seats at this special price and therefore you should take it At this point they can now hold the price. False pricing with excuses when challenged. Full of excuses. When you check them out with there other shops you start to get the full picture. Look on the web for a price and book through only bock company like Quidco - still cheaper than the flight Centre and no lies as you are in control.
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Review by confirmed purchaser

Excellent knowledge & suppot to find the perfect holiday!

The consultant I dealt with to book our amazig xmas holiday was so helpful I've conta cted her agin for our latest adventure. Her knowledge and enthusiasm is excellent and not something you see much these days. She really wants to understand what you want from your holiday and was and is very patient.
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Review by confirmed purchaser

Excellent

I find the staff to be interested in their client and even to go beyond what is needed.

You are number 1
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Review by confirmed purchaser

Wonderful service

We are experienced travellers, having visited more than 100 countries in the world: some on our own, some with groups. We are very happy with the service we always get from Ruth Ringwood and her team at Bromley Flight Centre. They are all most helpful and Ruth even goes out of her way, phoning us from her own home in the evenings or when she is not in the office, if she knows we are worried about something connected with our journey and she has any news for us.
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Review by confirmed purchaser

Mixed reviews

We were over charged, this was finally sorted out but it took quite a bit of effort from our side, including sending a full break down and chasing for a response.

The second issue was we received vague information regarding visas. When i emailed to ask whether we needed visas we were told to purchase them at the airport. We did this but we were never told that we needed to ensure that we had a minimum of 6months on our passports. My boyfriend was short by two days. Having traveled for 22 hours to then be told we would not be able to enter the country was too much to bare. It took persuasion and a miracle to be let in. I recognise that passports/visas are the travelers responsibility, however one of the reasons we went through a travel agent was to reduce stress and I really feel these sorts of things should be flagged especially when I asked about it.
I'm sorry to say that overall we were disappointed, after spending over £5,000 on this holiday, we expected more care and attention.
Flightcentre

Reply from Flightcentre

Hi Natasha,

Many thanks for getting in touch and I truly am sorry to hear that your holiday through Flight Centre wasn't a stress free experience. I have endeavored to speak to the store and the consultant who took your booking for some feedback. We must apologise for the clerical error regarding payment and I do hope that wasn't too much of an inconvenience.

The visa situation is a really unfortunate one and I do feel your pain with regards to any stress you may have gone through at that time. I am so very glad to hear that you still managed to have your holiday though. I know how much of a stress getting turned away from flights can be.

When asked about visas for your destination, the consultant did correctly inform you that you could purchase a visa on arrival. It is just one of those unfortunate issues regarding travel that means it is on the passenger to ensure that any visa stipulations are adhered to when visiting their selected country. Being 2 days out of the 6 month period is unfortunate and as I say, I am very glad it didn't ruin the holiday.

I hope that this response is satisfactory but if not then you can certainly raise any issues further, directly with the customer service team - http://www.flightcentre.co.uk/contact-us/feedback-complaint. I hope this experience hasn't tarnished your experience with Flight Centre too much and maybe we will see you again in the future. We certainly hope to.

Best wishes,

The Flight Centre Team
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Dreadful

Dreadful, absolutely dreadful .Flight Centre UK are appalling. They booked me and my family onto an oversold flight, and left me to sort out the mess and foot the bill. Complaint was ignored. Frankly the worst customer service I have ever encountered .Do yourself a favour and book elsewhere.
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Review by confirmed purchaser

Near faultless....

Thank you for offering a personalised service I can trust.
Cheers mate...
or is that cobber...?!
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Review by confirmed purchaser

sit and relax and let flight centre compare the flights for you and get the best value for your money.

I can recommend flighy centre at Buchanan Galleries anytime to anyone because staff is friendly and helpful.Keep up the good work and save the nation. !!!!!!!!!!!!!!
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Fantastic Service

I had such a great experience booking my trip to Hong Kong & LA.. Great service from JoJo.

A+ service.

Thanks so much,

~Z~
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Review by confirmed purchaser

Great prices and great service in one place

I always use Flight Centre to book my long haul flights as they are consistently the cheapest and they always provide great service.
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Review by confirmed purchaser

Booking a Flight? Book with Flight Centre!!

We were recommended to book with Flight Centre by our daughter who said the service was second to none. We were not disappointed! We received a very personal service from Jenny, who seemed to understand from the outset what we were looking for and helped us to find the flights that suited us. Nothing was too much trouble and the prompting beforehand and the follow-up afterward is most welcome.

Flightcentre Details

Flight Centre

Flight Centre - travel experts in cheap flights to Australia, New Zealand, USA, Thailand and South Africa with packaged holidays & hotels - call us on 0800 587 0058. Other deals such as city & adventure tours, car hire and travel insurance are available.

Visit Flight Centre UK

Contact information

Call us on: 0800 587 0058
We live here: United Kingdom

Category

Flight Centre UK is ranked 26 out of 62 in the category

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