The complete service from start to finish was just a pleasure. The communication with flightstore was good they informed me when my goods had been dispatched etv. The quality of the good was brilliant i just can't complain at all, overall i would highly recommend flightstore to anyone who is after Alpha industries gear.
If you need anything connected with aeroplanes go to flightstore. My grandson has always been interested in planes and got his PPL before his driving licence at 17. He has now given up his A levels to go straight to oxford flying school to do his CAPL, he is just 18. I was looking for a little Christmas present for him and ordered a Pooles Diary for him at 5 pm, the diary was there by 9.30 am the next day. I think this is a fantastic service.
My son has just started flying lessons and I was asked to get him a christmas gift of a set of headphones, What sort do you want I asked and where would I get them from? Answer look on the internet,so I did but still didn't know which ones to get. I telephone Flightstore and they were so helpful with the advice that they gave and the customer service was second to none and I purchased the headset on their recommendations. I just hope that my son is happy on christmas morning but if not they can be returned
After seeing advertisement with a 20 per cent discount in a magazine I decided to purchase an ma1 flight jacket, I tried several times to do this on website with both my credit card and pay pal account but was unable to complete transaction due to being unable to put the discount code in. After speaking to two membersof staff I was still unable to do this, I then rang for the third time and completed the sale over the phone.
Over a week later I phoned to see if item was on way only to be told my credit card had been declined ( despite me using card several times before and after this transaction) I asked why no one had bothered to contact me to be told they had emailed me and had no other way of contacting me. Firstly why would I be phoning to see where jacket is if I had received email and secondly I had to open an account with ALL CONTACT DETAILS INCLUDING HOME AND MOBILE NUMBERS.
So as I said, not impressed........
I spotted the advert in scootering magazine, I've been looking for a new MA1 for a while and genuine one's aren't that easy to find in the UK, lot's of cheap copies, so when I saw the promo offer in the ad, I ordered my jacket that afternoon when I got home from work and it arrived next day, it's a perfect fit and great to wear and the service has been exceptional, I know where my next one will be coming from! thank you
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I bought a pilot's folder for my son who has just qualified as a pilot. The website had some amazing unusual gifts you would not be able to find on the high street, so, for anyone into flying I would recommend a visit. All my son needs now is a job.
It is my first time take off deal with Flightstore and everything is perfect . The item is exactly like described and good quality. The shipment was quick , just 4 day between England and France . I recommend Flightstore and I will deal with again. Thank you.
Had ordered a TrackIR5 with a competitor - didn't tell me out of stock - a month later nothing. Cancelled and ordered through Flightstore instead - arrived the next day. Can't do better than that. Will now alsways use Flightstore.
Very happy with my shopping experience. Item arrived well within the stated delviery time, packed safe and well. The product itself looked so much better in the flesh than online. No problems or reservations with this company at all.
The item I wanted was not in stock when I first looked at the website but I clicked the button to say email me when stock comes available. The next day I got an email saying the new stock was in so I immediately ordered what I wanted - the website said there were now 80 items in stock. A couple of days later I received my well packaged item. A pleasure to deal with.
Product as described with excellent service. What more does one want?
Great service, quick, delivered when described, great product. Would use again.
I thought that the products on the website were a unique collection and it was easy to find what you were looking for. However there was a problem with the payment section of the website, which meant that I could not complete my transaction. When I phoned up about it on the Saturday I was told to ring back again on Monday as they had had the same problem the weekend before and the person I needed to speak to was not in until Monday. I found this really frustrating and not very convenient - not the best customer service! Other people less patient than me would have probably given up on the sale! The lady I spoke to on the Monday was friendly and apologetic and explained why I would have to complete the transaction over the phone, which was due to a problem with the website coding. The goods were very quickly dispatched and were with me within 2 days of ordering. I had given my office address for delivery my order was split in 2 and one parcel got sent to my office and the other to my home. It was only by chance that someone was at home that day otherwise I would have had to drive 10 miles to my nearest sorting office to pick it up.
Great prices and brilliant delivery. Excellent service and notification on despatch dates.
Can`t praise the company enough. Recommend to everyone.
Ordered the tin sweets for presents. was really impressed with the look of the tin , one tin of sweets got eaten , and they were tasty , so a thumbs up from us , one tin is on it's way to Canada .
I recently ordered goods from Flightstore Pilot Shop as Christmas presents. The package arrived within days and the items ordered were exactly as advertised. I am delighted and will definitely order more from this company.
Would recommend them to anyone.
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Since 1999 Flightstore have invested significantly in our inventory and service levels to ensure our customers receive their goods in the quickest time possible. With the advent of drop shipping online only retailers painting a false picture of their own businesses, Flightstore believe now more than ever that we should invest to our maximum capability to provide stock on hand. Flightstore are authorised resellers for every product we sell. This confidence and trust from our suppliers to represent their brands on Flightstore is something we have strived to maintain over the last 15 years to provide our customers with a faultless service. A service level goal that we will unequivocally not waiver from.