Ordering from flipkart was the worst ever mistake (really mean it) I did ever. I had ordered a lip colour which when received didn't even look the same as online. And the appalling part was the delivery guy swipes my card for Rs. 2000 instead of Rs. 200! When contacted continuously for 2 days the customer care first promises to set things right within 48 hrs max and the third day they say that it will take 15 days as per company policy (gone to dogs) to refund the money. Where they sleep talking when they promised to fix things right in 2 days? And to my surprise when I demanded to talk to the supervisor, he had the cheek to ask me why didn't I check the amount when the card was swiped, as it is my money.. You wanna know why you moron? Because I trusted! After all this commotion he promises that I would get a call in ten minutes from the back end team( which I assume is either not present or sleeping) and I never got one! Seriously, you guys should find another way to loot your customers. This is not gonna work! Forget about you guys calling me and updating (lack of courtesy) but I am not gonna let this go!
Due to some reasons a product had been delivered to us from flipkart which had some fault. My parents told me that we should not buy anything from flipkart. I complained flipkart and immediately the next day an email came saying that the product will be replaced . After two days , my product was replaced by a new one. I was very very very happy at that time. Thanks a lot flipkart..... for this service and parents now want to buy everything from flipkart....
Thanks Flipkart for changing the opinion of my parents.....
Actually Not even 1 star is worth for their service...
My Order with Shopping site flipkart for my baby's birthday gift on 11th December but still the product is not delivered for more then 5 days...
Actually, I would say Poor service & customer care ever had... Flipkart is crap... Defly I am going to write & talk about this in as many as public blogs and with the persons i know..Such a worst experience I had with you guys.. -------------------------------------------- From Flipkart:
Order Id : OD31211020483
Thank you for writing in.
I completely understand your concern and apologise for the inconvenience caused to you.
We tried reaching you on 09789846745, however we were unable to reach you and spoke to one of your relative..
We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard.
We agree that this shopping experience has not been a great one for you and we will make sure such instances do not happen again in future.
I’m sorry that the delivery of your order (Order ID - OD31211020483) has been delayed due to an unforeseen transit related issue.
I’ve notified ekart logistics regarding this delay and we’ll ensure that your order is delivered to you in the next 24-48 hours on priority.
I assure you that we will contact (Ekart Couriers) and work towards providing you with a hassle free shopping experience in future with us.
We request your kind cooperation and understanding in this regard.
We hope this helps with your query. Please feel free to get back to us for any further assistance. Have a good day!
Did I solve your problem? Please click here to let me know.
Please write back to us should you have any other questions or need further assistance.
Regards, Customer Support -------------------------------------- My reply:
Don't you guys have some courtesy? Still my product is not delivery to me.. I knew it wont be delivered to also. but the status is showing delivered within 14th Dec. What kind of action you guys have taken on my mail before. This is totally bullshit shopping with you guys... Don't you guys have know customer's value.. for the 2 days my product is stuck in the same place.. what kind of service it is? Its very clear that no action has been taken for my previous mail.. and no use of calling or sending mails to the customer care of flipkart...
Dear sonsumers, Its better to buy on road side rather than to buy on flipkart. i bought provouge lace up shoes on flipkart on June moth end and returned back to flipkart since low quality, cheep damaged product. Till now i didn't received my money back. called several times, even sent many mails, they are not even responding to my mails. Now i am going to file a consumer complaint against flipkart. Keep this thing in mind before ordering any thing from flipkart.
Hi, i'm binoy from kerala, I have ordered a Wahl 09655-024 Rechargeable Clipper Trimmer from Flipkart for Rs 2249/- I ordered it on 7th sept 2013 and i could touch it only on 18th sept!!!! i dont no whom to blame ; flipkart team or their courier partner bluedart, whatever, it wasn't a pleasant experience.(it was on 13th sept that i should have got my shipment so on 14th after i contacted them flipkart team send me a email advising me to cancel my order and re-order it,i didn't done either of it)Then after that every day i had to track my shipment at least twice ,it was really embarrassing. Also, the bluedart team was so cold in response and delivery that i had to personal go to their office at 6 pm on 18th sept after i felt that there is no hope of assistance from anywhere.i had to wait another 45 minutes at their office to get my shipment! ( also their interaction with the customers are not pleasant either)and after that when i tracked the shipment online i got this surprising detail that they have delivered me the package by 9 at night! ...of course i can't directly blame all these to flipkart team but at the end of the day the question arises ,who had chosen bluedart as the courier service, so eventually it is the flipkart team who is responsible,isn't it? It's really pathetic to get such an experience, i feel like a cheap customer ( and that matters a lot), For a Rs 200 or 300 savings do i have to go through all these? i have to re-think my choice. They are selling "Made in China" products of world leading American products! (Wahl is one of the top grooming device manufactures in US ), i think that's how they can sell at low price, but i think Indians are quality conscious too, we aren't cheap customers,are we? I'm ready to churn out 20-25% more on MRP to get a real genuine make, am not telling you that all 'Made in USA' are the best and of high quality .But as a paying customer we wish to see the purchased item as a 'product of a country ' where the company is established with high reputation.Anyway, i know that my expectation was an exaggerated one since at this price getting a 'Made in USA' is scarce, but possible.One of my friend brought a Wahl clipper (moser) from a retail shop at around 2000Rs ,which was a 'made in Germany.' "Made in china" is ok as long as it gives a long lasting performance, if the make is of high quality then all that i just put above are ignorable,but if not then as a business entity it's the flipkart which will eventually suffer. If it fails an average customer's(like mine) expectation then maybe in future my generation might make such an advice to our future generation that ' ...online e-commerce markets are cheap quality product sellers..made in China ...with no respect to customers ..... ' so and so..... Last but important, there where some bits of hair( 2-3 pieces of a millimeter or so in length ) on the clipper/trimmer when i opened the bag, i don't know from where did it came from.The Clipper package i got was just closed with a cello tape! No security seal or anything and Inside it there was this cheap looking synthetic bag with "WAHL" embroidered which contained the clipper/trimmer.Does all the clippers/trimmers are sold fully charged?! and does all of them make a trim test in real before they are shipped? since i wonder how this hair pieces landed on the brand new product i brought home!! i know i can send it back to flipkart,but i had enough headache and no more..its time for some wise decisions to take and get retired ... i wonder what might be the truth.
Conclusion: Make a better decision on what to purchase online and what not to.In my experience go for online purchase(in India) like books,e-books,Cd, and magazines etc. For other product do some real shopping, of course you can have the choice of global buying like the one offered by eBay globaleasybuy or overstock and others..But you need to give more money for international shipment and taxes and all that. Next time i will go for Global Buy! Regards Binoy
This is in reference to my Flipkart Order #OD30624073773 I had ordered a Sony Experia L worth Rs 17700 on 24 June 2013. Surprisingly, the package that got delivered today i.e 29 June 2013 contained Nokia Lumia 510 worth Rs 7500. I am really surprised as to how the Sony Xperia got transformed into Nokia Lumia 510. Contacting the Customer Care(CC) in itself is like fighting a war. Once the call got connected to CC, the IVRS kept me waiting for 3-4 mins everytime. Finally lady luck shined on me and I got through to a human voice. By the time I explained my problem to the concerned individual, there was total silence from the other end, and very conveniently the call used to end on its own. Had it happened once or twice I would have definitely understood. But the same thing happened 4 times in a row. That was almost 30mins of futile exercise on my part to be able to speak to someone from CC. Since I was at the receiving end because I made the cardinal mistake of ordering a product through Flipkart, I had no choice but to try to contact CC again. Finally somehow I got connected and explained my problem to the CC executive. I was told that my complaint has been raised to the concerned team and I would be hearing from them shortly. Correct my knowledge of time if I am wrong, but I always thought “shortly” meant something like 10mins, or 20mins or 1hr or max 2hrs. But alas, the folks at Flipkart follow some other time pattern, because even after 3 hrs of speaking to the CC executive, I was left high and dry waiting for their call. With no option left for me, I again got into the rigmarole of contacting the CC. This time I was told that the faulty items delivered to me would have to be sent back to the retailer through courier, and then he would ship me the new product. Asking about the time frame that it would take for this process to complete, I was told that it would take another 3-4 days. Now someone please explain this to me: -Time for the courier guy to pick the faulty product from my home they say is 24-48 hrs. -Time for it to be couriered back to reseller: 2 days. -Time for the reseller to ship me the new product: 1 day -Time for the new product to reach my house in Jabalpur: 4 days. Total time reqd: 8-9 days starting from tomorrow. And still they say it would take max 4 days for me to receive a replacement. Folks at Flipkart really have to get their mathematics right. I calmly told the CC executive that if that is the time that it would take for the replacement, then I would like to cancel my order today, and place a fresh order so that it gets delivered at my place in next 4 days. Now come the best part. I was told“Sir, you cannot cancel the order because you have already received the product.” My questions are very simple and basic: 1. Is it my fault that I got the wrong product delivered? 2. Why can’t I cancel my order right now, since I have been delivered a faulty product? 3. Why should I wait another 10 days to get a replacement for no fault of mine own? 4. What about the waste of time and waste of effort that I have to put in, just to ensure that what I ordered gets delivered to me ? 5. What about the mental agony that I had to face because of all this? As I was writing this mail I got a call from someone in Flipkart identifying himself as the team leader. And all he told me was “Sir I understand your concern, I apologize, but there is nothing that we can do. You have to wait for next 8-10 days for the delivery of your goods.” What am I supposed to feel after hearing from him? All I can understand is that the guys at Flipkart are holding me for a ransom. I made the complete payment, I gave the complete address, and now I am being made to suffer because of this. I really don’t know whether flipkart would even read this mail or not. But they have left me with no choice.
Till now I have experienced many deliveries from Flipkart, all of them have been excellent. Great packaging, great customer support, great return policy , spot delivery timelines. Of all the online shopping in India, Flipkart is the best.... infact none others are even near to the matuirity, efficiency and professionalism that Flipkart has. I wish Flipkart all the best, if your company spirit remains the same then you will growi progressively
Today I had the worst experience ever and I can assure you that it has left a bitter taste. One of your courier guys came today when he was supposed to come on Friday. And when I initiated payment through debit card, my card did not read. He started abusing me in front of my office staff. As this was an office setting he was lucky to escape unhurt, otherwise things would have been very different. He also told me in the end "Ukhad le jo ukhadna hai" I have been a loyal customer of Flipkart with total transcation amounting to 50,000 so far. And this experience has made sure that I never do business with Flipkart ever AGAIN!!
Actually sometime ago i was looking for camera . So i search about some discounted offer applied on cameras. Then my friend Amit told me about the www.discount-promo-codes.com and at there i found all the discount valid on cameras. I purchase my Sony cybershot . I m very thankful to www.discount-promo-codes.com and flipkart.com to avail this kind of amazing shopping experience.
i had ordered samsung galaxy s4 with the right address and everything. And they said the address is wrong. complete rubbish!!!! i have been dying to get d phone and still haven't got it. Never buy high value items from this site. It sucks!!! The customer care lady also won't help! utterly disgusting experience!
Have had a history of flipkart not being able to deliver high value items. their business model seem to be to source their working capital from customers who use credit cards to make payments. They list items without bothering to check if they are in stock and then the excuse is that they weren't able to procure the item and the order stands cancelled. this entire cycle from the day the order is placed to the funds being refunded to the customer's credit card takes anywhere between 21 to 28 days (sometimes even longer). Flipkart obviously is able to use these funds for this period without having to pay any interest for the period it kept the customer's money with them. This reeks of a scam given the fact that it has happened to one customer on three different ocassions (me). Flipkart must have thousands of customers whose orders must be getting cancelled on a regular basis. RBI should frame guidelines which prevent companies like Flipkart from holding on to customer's funds free of cost - they should be made to pay interest if they cancel the order. Ideally at an exorbitant rate since the credit card interest rates are exorbitant.
We regret to inform you that your order OD30404060929 for the item(s) mentioned below has been cancelled. We tried our best procuring the said item(s), but our suppliers have confirmed it's unavailability - hence, this update.
Product Details Cancelled Quantity Price/unit (Rs.) Seagate Backup Plus 1 TB External Hard Disk (Red) 1 5145.00 The amount of Rs. 5145.00 will be refunded back to your Wallet in the next 48-72 hours .
Please contact us should you have any questions or need further assistance.
I had to order the same product 4 times just because i was not present at home the time shipment came.These people do not even call before coming.They just land up directly at your door n then complain.Listen you flipkart people,we are not available 24/7 for u.We r not that free.And once we miss the shipment,these people never re attempt to send the product.You just keep on following them on calls and everyday lame promises they will give.Hopeless site.
This is my first experience of Flipkart in which i want to say in one sentence that it is third class service. i ordered a Antivirus from Flipkart but unfortunately it was very bad experience. in the Site of Flipkart it shows that it will deliver within 2-3 working days. i ordered my order on 17th March 2013 but till 23rd of March its not been deliver the order. I requested to deliver earlier between 21st and i have been committed that it will be done as an urgent request. After Complaining they told me that it is my area(where i stays) problem. there is no coordination between First flight courier and Flipkart. and lastly when complained they raise their hand and smoothly says it will take 2-3 days more hopefully reach @ 25th of March. still waiting for the order..........................!!!!!!!!!
On flipkart i purchased a zebronics mouse which i received within 3 working days but when i plug it on my laptop it was not working ... though that was not a grt surprise for me.. I told them about the faulty product ,they replaced the product within 4 days.. Then i started looking for other sites which offers best deal ... After that i came across with two sites One is Snap deal and another one is Mydeals247.com. Snapdeal is similar to facebook but in mydeals247.com you can negotiate with seller and can get it at a cheaper price..