Excellent. Thank you.
No reservations about recommending this company or heating mat product. Better price than local outlets. Exactly as described, works fine and arrived next day as promised. Useful advice on web site too.
My order was placed on the afternoon and it arrived before 10am the next day.The cost of the underfloor heating was so much cheaper than a local supplier and we saved a substantial amount of money. I would certainly recommend this company
This is not the first time I have purchased heating kits from Ambient Underfloor Heating and I have always found their service exemplary. They are reachable by phone and able to give good advice on every aspect of the product and the wide range of and options available.
I have been using Ambient for all of my UFH installations, for a few years now. Its a easy to insall, and reliable floor heating system. The prices are unbeatable, and the service is fantastic, it really is next day delivery.
I have bought underfloor heating from Ambient twice, once for 3 in screed cable kits (30 sq m in total) and also for an undertile kit for my bathroom. The price was unbeatable, delivery was fast and the quality is excellent .On the second order I made a mistake and ordered the wrong size mat so I called Ambient, to ask about a replacement. The service was excellent. The phone was answered quickly, return and refund was offered immediately and the correct mat ordered within minutes for same day despatch. Highly recommended and I will buy again soon for my kitchen.
Easy to use website that provides all the information you need to choose your system.
Very quick delivery and well packaged too.
Top quality service and low prices mean I won't even look anywhere else for underfloor heating in future.
The items purchased from Ambient were fine the delivery process however left a lot to be desired. Got an email from the delivery company informing me that the delivery deadline was 1600 hours on the 08th. Waited in all day not a sign of the delivery.....finally received it on the 9th at 13.10. With the technology around these days with delivery companies you would have thought they would have had the professionalism to inform me that they could not deliver it on the day they had advised thus stopping me from wasting my valuable time. Will not be purchasing anything else from Ambient because of their poor delivery company.
The buying process was great, efficient and painless. I had a slight hiccup as they delivered the wrong thermostat but accidents happen, no big deal, and the replacement was despatched immediately and received next day.
What took the edge off was I needed some post sales advice and rather than attempt to describe an irregular shaped room over the phone I thought it more efficient to email a floorplan to them to enable a more informed discussion.
After a lack of response to my emails, head scratching and a lot of effort on their part to get to the bottom of the missing email trail, I am happy to report a resounding success. My problems solved and top marks to Ambient for going the extra mile.
Think the single sentence says it all. Delivery was as quick as it could be and the customer service was excellent. I made a mistake with my order and the guys were completely on the ball and caught it and called me to rectify as soon as possible. A totally satisfied customer
The underfloor heating I brought is really good quality and at a very reasonable price and got delivered the next working day.
Underfloor heating system had clear and helpful instructions for fitting - the reflective primer seemed to be worth buying and it certainly gave a good surface for fixing to. The matting also had clear instructions and was very easy to lay. The controller unit was easy to set up and the default settings were perfect straight from the box. Highly recommend the system.
As a regular user of Ambient ufh for several years for bathroom and kitchen projects we do I always get an excellent service and have never had to wait long for a product to be delivered. Also any queries are well received by phoning the office and always dealt with in a friendly and warm manner. Being in business myself its good to deal with a business who are helpful and treat you as a customer rather than an annoyance as so many businesses seem to do. Also incredibly competitively priced, keep it up thanks
First thing, I haven't installed the heating mat I bought yet, however I received it in double quick time and well packaged. I had a lot at the contents and everything is there and looks good to me. Obviously proof will be in the pudding!
Fantastic service, order them one day they arrive on your door 10.00am the next, great product. Shame other companies don't follow suit.
I ordered my heated floor kit and Marmox flooring at 1:30pm last Thursday and it was delivered at 9:30am the following day. To say it was quick and efficient would be an understatement. The help over the phone prior to ordering was very informative and helpful and the communication via e mail once I had placed the order was almost instant. If more companies worked in this way then the world would be a better place. Keep up the good work and thank you.
The web site was useful to be able to make the right choice of system to buy, it was all sent and delivered next day. I was short of a sensor, but this was sent first class and arrived next day as well. Can't wait till winter to have it all up and running!!
Good telephone advice given. Products delivered next day and were exactly as stated on their website and per advise given. Price very competetive. Would use again
Great and on time service, as always, hence I am a returning customer for the 7th time.
July 2013. Further delivery of 60 sqm of Depron insulation, next day delivery.
June 2013 .Was recommended by our electrician and has proved to be an excellent supplier. 50sqm XPS Depron insulation and 20sqm of Thermolan heating mat kit. Was also able to return mat that was ordered in error with compensation.Thanks.
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