FloraQueen reviews

FloraQueen reviews

Good
7.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
4831 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Rapidez en la gestión del pedido.

Buena gestión del pedido. Llegó dentro del plazo marcado. Ramo muy bonito. Un pero,la cubitera donde iban los bombones y la botella pequeña de cava estaba rota.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

USA TO POLAND IN LESS THJAN A DAY! FANTASTIC

I had a sick relative at a hospital in Poland I Knew nothing about. Found the address (at least I thought I did) and sent flowers online. When I woke up the next morning to a text thanking me for the lovely flowers. Incredible! Thank you for making this easy!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Tengo un cargo extra , me cobraron 2 veces ,

Por favor necesito que se pongan en contacto conmigo ya que tengo un cargo doble, a quien me puedo dirigir para resolverlo ? Es la primera vez que me pasa , nunca había sucedido.

Gracias , agradezco su atención.
Domingo Gómez Ramos
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A Show Stopper

The flowers that was delivered was much better than what I expected from the catalogue pic.
This was such a nice surprise because many times the flowers are not the same as displayed but this was a huge and beautiful flower arrangement. My friend could not stop posting pictures of her flowers on Facebook :-))) thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Delivered on everything they promised

Ordered some flowers for next day delivery for my girlfriend in Poland. They arrived within the time window I requested, and they looked exactly as advertised. Days later she was still talking about how nice they smelled!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ramo lindo. Todo correcto. Volveré a regalar flores vía floraqueen :)

Mi mamá recibió puntual su bonito ramo muy bien arreglado,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Flora Queen la regina dei fiori

Consiglio vivamente chiunque che si trovi nella necessità di inviare dei bei fiori di rivolgersi a Flora Queen
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excelente servicio y productos de calidad.

Pedí un ramo de flores desde Santiago de Chile para una amiga en Madrid. El pedido le llegó el día acordado, son problemas. Me pareció un servicio excelente porque todo lo realicé a través de internet de manera fácil y sencilla, y a mi amiga le encantó el ramo de flores, que estaba fresco y bien armado. Recomiendo 100% esta floristería.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Over the moon with FloraQueen

I sent some flowers to my dad and stepmother for their anniversary. I had expected a difficult and expensive transaction sending to Spain, but it was anything but. So much cheaper than Interflora and an exceptional service. I dealt with a very persistent florist who failed to deliver my flowers that morning because there was no one to accept delivery. I hadn't helped by providing the wrong contact number for my dad. They finally delivered the flowers at 10pm when my dad arrived home. I never would have thought the flowers would have been delivered that day and I am incredibly impressed with the florist for persevering. Highly recommended from me and would definitely use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good, timely service

Despite the physical distance between us, I wanted to make a bold statement about my feelings for someone so after a quick web search, I ordered flowers through Flora Queen. They arrived the very next day and had the very effect I desired. I was able to say that I'd done my part in showing somebody special how much I cared about them. Flora Queen is a fast and reliable flower delivery service that I would recommend to anyone who wants to make an impression on the person that they love.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding Arrangement and Service

This was the first time I used FloraQueen to send flowers and they were delivered on time and the arrangement was beautiful. The reciepient of course was delighted.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service

Good service and delivery on time
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

NEVER AGAIN!!

Shame I never checked their FB or Twitter page before ordering.... so many dissatisfied customers and a headache that could have been avoided! My order for best friend's 30th in Munich (Germany) never got delivered to her and Customer Services were not helpful at all..
Save yourself money and disappointment, find another florist to deliver!
FloraQueen

Reply from FloraQueen

Dear Ms Cazacu

We're sorry to hear that you had this issue with your order.
I've seen that our Customer Service already offered you a solution I hope you're sattisfied with.

Kind regards,

FloraQueen
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent sevice I would ask for you business again

Your service was fast, reliable, the party in Germany was very happy thank you !!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Transación Perfecta

Entrega rápida y perfecta
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

déconseillé

j'avais vu tous les avis négatifs et qqls positifs sur les sites mais j'y suis quand meme allé. me méfiant je n'ai pas laché le service client pour qu'ils m'assurent que tout était ok pour ma livraison. j'avais meme prévu de livrer 1 j en avance au cas où.
4 jours apres, ma livraison n'est toujours pas arrivé c'est la catastrophe;'(. ils n'imaginent pas comme c'était important. et la le service client est bcp moins réatif et on ne me parle meme pas de remboursement. j'ai de l'argent dans la nature et mon colis toujours pas livré.
je suis dégoutée...
FloraQueen

Reply from FloraQueen

Chère Madame Mouren,

Nous sommes navrés pour tous les inconvenants causés dans votre commande. On est en train de vérifier avec le fleuriste pour savoir s'il a reussi a trouver le destinataire dans l'entreprise.

Notre departement de Service Clientèle fera tout ce qui est possible pour vous aider avec la commande et chercher une solution.

Cordialement,

Sara
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

FloraQueen is the best

Absolutely excellent service. It is not easy sending flowers from UK overseas but this was seemless and very professional. Well done Flora Queen
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No cumplieron el horario

Era importante que el pedido llegara dentro del horario de mañana tal y como figuraba en el pago pero se retrasó hasta las 18 horas por lo que el receptor no pudo recogerlo hasta el día siguiente. floraqueen me remitió a la empresa que se encargaba del reparto pero no me parece serio que se limiten a "tirar balones fueras" Subcontratar parte del servicio conlleva un riesgo y deberían de asumir las consecuencias.
FloraQueen

Reply from FloraQueen

Estimado Antonio

Lamentamos saber que no quedo satisfecho con el horario, no obstante tal y como puede ver en nuestra politica de empresa generalmente, no podemos garantizar los tiempos de entrega. La hora exacta de entrega depende de los horarios disponibles en nuestro servicio de entrega. En algunos casos podemos garantizar que la entrega vaya a ser realizada por la mañana o por la tarde. En este caso, se avisa durante el proceso de compra, no obstante en este caso no se dio esta opción ya que no nos era posible garantizar el horario.

Asimismo en el mail de confirmación mencionamos nuevamente que no podemos garantizar la hora exacta de entrega.

Nosotros pedimos a MRW que intenten entregar en la franja horaria que los clientes nos dan; pero no podemos garantizarlo ya que depende de la ruta del repartidor. Si es cierto que estamos intentando que en un futuro próximo podamos garantizar el horario, no obstante por el momento no es posible.

Agradecemos su comentario y se lo pasaremos a nuestro departamento logistico para que acelere el proceso de mejora del servicio de entrega.

Atentamente,
FloraQueen

FloraQueen
Departmento de Atención al Cliente"
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Flowers delivered later than expected

I had expected the flowers to be delivered within 48 hours but it took them a week.
FloraQueen

Reply from FloraQueen

Dear Gabrielle,

Thanks for your message.

You purchased this order on the 3rd of April, and chose the delivery date to be the 10th of April, this is why your order is delivered on the 10th of April.

Regards,
FloraQueen
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The quality of the flowers was excellent

The order went smoothly, I didn't receive confirmation of the delivery. That would have been good. The flowers looked wonderful.

www.floraqueen.com - Top Quality Fresh Flowers

About this company

For over 10 years, FloraQueen has been trusted to oversee on-time delivery of gorgeous flowers to people in over 90 countries around the world.

Visit FloraQueen

http://www.floraqueen.com/sending-flowers/customer-service

We live here: Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.