FloraQueen reviews

FloraQueen reviews

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Review by confirmed purchaser

Extremely upset: I feel completely ripped off !

I welcome this opportunity to express my irritation at the flowers that were delivered to my family home in Kingston, ON, Canada on the 16th April on the occasion of my wedding anniversary (order no. 20736422). The arrangement was much smaller than the image shown on your web site and not the correct color theme. It was certainly not value for money at 73 Euros. I would estimate a true value of <$40 Cdn.

For the past 2 years I have been on a work assignment living away from home and so I have relied on Flora-Queen to deliver flowers to my home on various occasions. But of course, because I’ve not been around when the arrangements were delivered, so I have not been able to judge whether I’ve been getting a good deal. The 16th April was the first time I’ve actually seen an example of what you have been delivering. My wife tells me that previous deliveries have been similarly disappointing.

I don’t know which florist you are using in Kingston, but they seem to be consistently short changing your customers. By the way, I Emailed these exact comments to Flora-Queen on the 17th April, but have never had a response.
I will not be using Flora-Queen again and I will advise other friends and colleagues to avoid you.
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Review by confirmed purchaser

Alles Bestens

-tolles Blumen- und Geschenkeangebot
-sehr gutes Preis-Leistungs-Verhältnis
-pünktliche Lieferung,
-Blumen absolut frisch
-Produkt ausgeliefert wie beschrieben und bestellt (Blumen mit Sekt und Pralinen)
-umfassender Service, man wurde immer über den aktuellen Stand informiert
-rundum Klasse
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Review by confirmed purchaser

Buen servicio y fiable

Me dieron buen servicio y las flores llegaron en su momento. No obstante, pienso que las empresas de servicios de floristeria por internet tienen que ampliar su catalogo de productos y mejorar sus precios; no están al alcance de todas las ocasiones.
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Review by confirmed purchaser

Der Preis für 6 Rosen im Strauß ist eine Schweinerei,das ist Abzocke

Für das Geld kann man in Italien den ganzen Blumenladen kaufen. Nie wieder!
FloraQueen

Reply from FloraQueen

Sehr geehrter Herr Bartmuss

Es tut uns Leid dass Sie mit unsere Preise nicht einverstanden sind. Wir hoffen wenigstens dass Sie mit den Blumenstrauss, Transport und Schlussländlich auch mit unseren Kundenservice zufrieden sind

Mit Freundlichen Grüsse
FloraQueen
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Review by confirmed purchaser

Complain

Dear Sir/Madam,
My ORDER #20735578 via Floraqueen
The problem is as following:
The flowers should have been delivered on 16th of April, however nothing was received.
I am very upset with the service you provided, since it was a special event for me and my wife.
I am waiting for you to solve this issue and update me as soon as possible.
FloraQueen

Reply from FloraQueen

Hello Dmitrijs,
We are terribly sorry for this situation, our customer service will contact you soon.
Regards,
FloraQueen
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Review by confirmed purchaser

Perfecto, justo a tiempo

Todo según lo previsto.
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Review by confirmed purchaser

Just the best - excellent service, very highly recommended.

I have been using the FloraQueen service since 2008 and can honestly say it is just the best service I've ever used for flower deliveries to my parents and sister who live in Spain (I can't vouch for any other destination). You are kept informed every step of the way from receipt of order right up to completion of delivery. Pricing is competitive with a choice of sizes; deliveries are always on time; the quality of the flowers is excellent and received exactly as pictured on the website. The recipients of all the orders I've placed so far have always been extremely delighted with their bouquets / arrangements and additional gifts. I have no hesitation whatsoever in recommending this company and I am so glad I discovered them as I can trust FloraQueen to provide the best in service and quality of product as so far I have not been disappointed and they have not let me down.
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Review by confirmed purchaser

Needlessly worried, delivery went off smoothly and without a hitch.

I have to say, Floraqueen's certainly exceeded all expectations for a surprisingly timely delivery, perhaps a first on the internet?
Everything from payments, to a change of the order to the actual delivery and the surprised look of my loved one went off like a dream.

Good job, guys. A very much deserved applause from me.
Keep spreading the love.
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Review by confirmed purchaser

Todo mejor de lo esperado

El servicio de atención al cliente on-line es muy bueno, resuelven las dudas e incidencias en seguida: cambié la dirección del destinatario (a un pueblo de otra provincia) y llegó el envío sin ningún problema.
El ramo era el que yo esperaba.
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Review by confirmed purchaser

fantastic floral service

Fantastic flowers delivered very very promptly. Great service 10 out of 10.
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Review by confirmed purchaser

Muy Profesionales y perfecto el acabado y la Ejecución

El encargo que precisé de FloraQueen era para el entierro de una querida vecina y la verdad es que el Precio fue bastante económico comparando con otras ofertas, la Variedad que ofrecen es bastante amplia y el Servicio exquisito. El Ramo de Flores Blancas era perfecto, y la puntualidad en la entrega muy buena.
En definitiva 10 sobre 10, volveré a confiar en FloraQueen.

Nota: La única pega es que los cupones de descuento no funcionan del todo bien, pero el precio ya es bastante asequible.
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Review by confirmed purchaser

ilusiones truncadas.....

No ha llegado el pedido, q quieres q opine?
FloraQueen

Reply from FloraQueen

Hola Asunción,
Sentimos sinceramente lo ocurrido.
Nuestro servicio de atención al cliente te contactará hoy mismo con una solución.
Saludos,
FloraQueen
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Review by confirmed purchaser

Impeccabile

Servizio ottimo e puntuale. CONSIGLIATO
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Review by confirmed purchaser

tutto ok

tutto bene.
mi mancava solamente la possibilità di indicare una fascia oraria per la consegna dei fiori. (8 - 12; 12 - 14; 14 - 18; dopo il 18...)
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Review by confirmed purchaser

Pésimo servicio - nunca más

Pedí lirios blancos y entregaron rosas blancas.
Nadie me consultó si podrían cambiar las flores. Simplemente me cargaron la tarjeta de crédito y entregaron lo que les dió la gana.

No compren aquí !
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Review by confirmed purchaser

SE PODRIA MEJORAR EL SERVICIO

SE PODRIA MEJORAR EL SERVICIO
FloraQueen

Reply from FloraQueen

Estimado Eduardo,
Gracias por tu comentario.
De cara hacer un mejor seguimiento sobre nuestro servicio y los puntos a mejorar, te contactaremos en breve.

Atentamente,

FloraQueen
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Review by confirmed purchaser

Beautiful

I sent flowers to,my mother in Spain for mother's day. She was delighted with the flowers!
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Review by confirmed purchaser

Beautiful flowers.

Beautiful flowers delivered perfectly on time.
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Review by confirmed purchaser

Buena logística, el ramo entregado no ha cumplido ni de lejos mis expectativas.

Tengo que disculparme con la destinataria porque el ramo que le llegó era ridículo.
FloraQueen

Reply from FloraQueen

Estimada Dina,

Lamentamos que el ramo no cumpliera con tus expectativas. Es una pena que nuestro servicio de Atención al Cliente no tuviera constancia de su reclamación, ya que nos hubiera gustado haber tenido un tiempo de reacción mucho más corto.

Te agredeceríamos si, en caso de disponer de una foto del ramo entregado, nos la pudieras hacer llegar a info@floraqueen.com junto con tu número de pedido.

Revisaremos este caso con la mayor celeridad posible y nos pondremos en contacto contigo para dar seguimiento sobre la calidad del servicio prestado.

Te pedimos de nuevo nos disculpes por este error.

Saludos,
FloraQueen
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Review by confirmed purchaser

Wir sind sehr zufrieden!

Ich habe für meine Schwiegermutter bei Ihnen Blumen bestellt. Sie war so glücklich und sehr zufrieden und hat gesagt, dass Blumen sehr frisch sind.

Ich möchte nächstes mal auch gerne bei Ihnen!

www.floraqueen.com - Top Quality Fresh Flowers

About this company

For over 10 years, FloraQueen has been trusted to oversee on-time delivery of gorgeous flowers to people in over 90 countries around the world.

Visit FloraQueen

http://www.floraqueen.com/sending-flowers/customer-service

We live here: Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain

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