FloraQueen reviews

FloraQueen reviews

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7.0
from 0 - 10
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Review by confirmed purchaser

A beautiful way to surprise someone!

Every step of the process I was made aware of which I thought it was very thoughtful and also the timing was excellent and as requested! Thank you!
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Review by confirmed purchaser

Impressive!

Sent flowers from Cyprus to Lithuania for my girlfriends birthday. They arrived at exactly the right time, hand delivered by a man in a suit; just the impression I was hoping for. My girlfriend had said many at time that I should be more romantic, thank you Flora Queen as she no longer will be saying this to me;-)
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Review by confirmed purchaser

Very good, but did not add my message with flowers

Very efficient but card was not sent, competitive price and very good flowers!!
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Review by confirmed purchaser

llegaron tarde y no era el ramo escogido

El ramo tenía que entregarse antes de la una del mediodía. A las 12 recibo un email diciendo que no van a poder llegar a tiempo y que llegarán por la tarde. Y llegaron a las cinco de la tarde, sin saber la hora con antelación (la homenajeada tuvo que quedarse en casa hasta que apareció el transportista). No pude contactar con ellos para saber la hora de llegada o el motivo del retraso, no facilitan ni teléfono ni nombre de la empresa que hace la entrega. De hecho, llamé a las tres floristerías con las que trabaja Floraqueen en Bilbao y las tres me aseguraron que ellas no tenían mi pedido (?).
El ramo era bonito (verde y rosas oscuras) pero no se parecía en nada al que había escogido (en blanco y rosa claro). ¿Para qué me dan a elegir un ramo si luego envían el que les da la gana?
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Review by confirmed purchaser

Efficent and friendly

Thank you for a hassle free delivery...One of you staff called to state that the person was not at home so i called my friend to find out what time her mother would be home..and unfortunately did not know what time she'll be back but your delivery guy made that extra step, he noticed that the card's message was "condolence" so he took the day paper and checked whether there was some thing going on for that particular name and there was a gathering until noon so he redelivered the flowers after lunch.
I didn't want to call my friend again the least they need at times like this is to get hassled as to their whereabouts...it's such a delight that your delivery guy made that effort to find out and redeliver the flowers without bothering anyone and updated me accordingly.
I don't know about the flower arrangement but i'm sure it was lovely.
Thank you so much.
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Review by confirmed purchaser

Speedy delivery & quality flowers

I ordered flowers to be delivered in Munich and they promptly got to their destination and were beautiful!
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Review by confirmed purchaser

Birthday flowers

I sent a birthday flowers for my moms 70th birthday
The site is very easy to navigate and I like the possibillity to add extra things to the flowers like choklate and wine
Mum was really impressed with the flowers !
Thanx
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Review by confirmed purchaser

Perfecta en todos los sentidos, puntualidad y calidad

La recomiendo 100% es una empresa seria que siempre te hace quedar bien
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Review by confirmed purchaser

arreglos florales alegres y variados

Siempre han cumplido con lo solicitado
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Review by confirmed purchaser

no al sexo sin flores

quedé encantado con el servicio de flora Queen casi en todo las dos veces que lo he utilizado, la única queja las dos veces que utilicé nel servicio es que me dijeron que me iban a mandar un mail despues de hacer la entrega y aún estoy esperando. por lo demás todo genial.
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Review by confirmed purchaser

Great service, and beautiful flowers!!!

Thank you Floraqueen. I ordered my flowers online from Australia to be delivered in Spain. I received emails each step of the way though the process so l knew they had received the order, making the order and then the delivery notification. My friend showed me the flowers on an email and they were stunning. A very efficient service as they delivered the day after l ordered. I would use these guys again!
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Review by confirmed purchaser

Flores OK. Jarrón no enviado.

La web ofrece añadir varios elementos a las flores. En mi caso, seleccioné un jarrón que jamás llegó. Mi recomendación es comprar las flores y punto, nada de adornos, que además no tienen porqué estar disponibles en todas las tiendas.
FloraQueen

Reply from FloraQueen

Estimado Josep,

Nos alegra saber que quedó contento con las flores enviadas y lamentamos ver que faltara el jarrón que usted había adquirido como complemento a su ramo.

Hemos revisado la comuniación con el departamento de atención al cliente y nos hemos dado cuenta de que no hay registro de ninguna reclamación. Es una pena, porque no habría gustado tener la oportunidad de haber solucionado el incidente rápidamente.

Nos pondremos en contacto con usted en breve para conocer la resolución final de este incidente.

Un saludo,

FloraQueen
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Review by confirmed purchaser

Floraqueen makes flowers purchasing and delivery an easy and interesting experience.

Easy orders, wide variety and perfect pn time delivery.
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Review by confirmed purchaser

Perfekte Abwicklung

Ich habe bereits mehrere Aufträge erteilt. Alle Aufträge wurden ordnungsgemäß ausgeführt. Insbesondere muss erwähnt werden, das immer frische Blumen geliefert werden, die lange halten.
Da die Preise sehr sportlich sind, würde ich mir wünschen, dass ich als Stammkunde mehr Rabattcodes bekomme. Dann würde ich auch mehr Blumen verschicken.
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Review by confirmed purchaser

consegna puntuale e risultato estetico ottimo

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Review by confirmed purchaser

Muy satisfecha

Me ha gustado el servicio dado y el resultado. Me hubiera gustado recibir una foto de como quedaba el ramo antes de enviarlo pero en general muy bien.
FloraQueen

Reply from FloraQueen

Estimada Isabel,

Estamos encantados de saber que ha quedado muy satisfecha con el servicio ofrecido.
Lamentablemente, en estos momentos, no ofrecemos el servicio de foto previa a la entrega, pero le agradecemos su comentario porque FloraQueen desea seguir mejorando la calidad del servicio constantemente, y son comentarios como el suyo los que nos permiten mejorar.

Esperamos que vuelva a confiar en FloraQueen para sus siguientes envíos.

Saludos,

FloraQueen
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Review by confirmed purchaser

Happy

I sent my daughter in N.Z. flowers and she was delighted with the beautiful vase filled with beautiful flowers. I found the service reliable and delighted with the quality of flowers delivered as requested.
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Review by confirmed purchaser

Ningún problema,fácil y puntual.

Tenía mis dudas, pues nunca había tenido que mandar flores fuera de España, pero desde luego
Todo fue de maravilla. Pedí el ramo un domingo por la noche y al día siguiente por la mañana, mi hija
recibió su ramo en Irlanda. La verdad que muy satisfecha.
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Review by confirmed purchaser

Sent a bright bouquet to cheer up my mum in Sydney....she adored them

would definately recommend Flora Queen and will use them again. My mum was over the moon with the beautiful flowers.
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Review by confirmed purchaser

Beautiful flowers to brighten a loved ones day!

As a first time customer, I relied on customer feedback to influence my decision for flora queen... I was not disappointed!! My mother was overjoyed with her bouquet which looked even better than the orginal picture. Thank you xx

www.floraqueen.com - Top Quality Fresh Flowers

About this company

For over 10 years, FloraQueen has been trusted to oversee on-time delivery of gorgeous flowers to people in over 90 countries around the world.

Visit FloraQueen

http://www.floraqueen.com/sending-flowers/customer-service

We live here: Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain

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