FloraQueen reviews

FloraQueen reviews

Good
7.0
from 0 - 10
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Review by confirmed purchaser

International delivery went well.

Easy to use, international delivery went smooth.
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Review by confirmed purchaser

Con-artists!!!!

I paid for a large, premium bunch of flowers costing $80. Not only did they arrive 3 days late, but the local florist who delivered them said she was instructed to only make a $15 bunch( with $10 for delivery charges- and has an invoice to prove it) leaving a balance of $55 for FloraQueen to pocket! Im outraged and strongly advise anyone NOT to use FloraQueen as they are deceitful con artists!!!!
FloraQueen

Reply from FloraQueen

Dear Ms. Mullen,

thanks for your feedback.
We are sorry for the inconvenience with the delivery and would like to assure you that our company didn`t earn 55,- $ on this order as there are several costs to be paid on an internationally delivery.

However, we feel sorry for the issue with the delivery date and the quality of the flowers and that´s why our agents have already offered you a solution per email.
We believe that you will be happy about it and are looking forward to your reply.
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Review by confirmed purchaser

sehr enttäuscht vom versprochenen Service

Gerade gestern schrieb ich Ihnen ein Mail,dass meine Bestellung bis heute nicht an die angegebene Adresse geliefert wurde. Ich hoffe Sie gehen dem nach und können mir Bescheid geben und die Lieferung noch nachträglich erledigen oder mir sonst den Betrag rückerstatten.
Mist freundlichem Gruss
J.Meyer
FloraQueen

Reply from FloraQueen

Sehr geehrte Frau Meyer,

es tut uns sehr leid, davon zu hören. Unser Blumenhändler wird der Strauss so bald möglich liefern. Unsere Kollege haben Ihnen auch schon eine Entschädigung angeboten und die Situation erklärt.

Mit freundlichen Grüssen,
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Review by confirmed purchaser

Amazing

Great service! Would use again and highly recommend! Went above and beyond to help me!!
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Review by confirmed purchaser

Great experience!

They went out their way to make sure the flowers got delivered. I'm bought!
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Review by confirmed purchaser

Telefono

Estimado Sr./Sra.
El servicio es estupendo, fiable y puntual. Dicho esto tuve un percanse en un pedido en donde no aparecio el mensaje que quise que acompañase las flores. Fui llamado por el destinatario dandome las gracias y a la vez preguntando a que se debia. Me dijo que no habia tarjeta. Quizas con un numeró de tfno algunas cosillas se podrian remediar de inmediato. Tengo cuenta con otra direccion electronica tambien.

Muchisimas Gracias
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Review by confirmed purchaser

Very impressed

Easy to order, wide selection, beautiful flowers just like the website. For me, I would highly recommend them and they would definitely be my first choice.
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Review by confirmed purchaser

Very committed and trustful services.

Even it was uncertain of my recipient address, Floraqueen supported with the delivery and the adjusment of delivery time. I experiented a very good communication due to updates sent by email. As a first time use of Floraqueen service, I'm very satisfied with my choice.
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Review by confirmed purchaser

It good

On time delivery
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Review by confirmed purchaser

Compromiso con seriedad

Perfecto, se entregó a la persona adecuada y en el tiempo solicitado, lo único que no recibí Mail de confirmación de entrega...pero, recibí la llamada emocionada de mi amiga, a la que iba destinadas las flores....encantada con unas flores tan bonitas....
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Review by confirmed purchaser

Regular

Intenté contactar por teléfono y me fue imposible, es cierto que rapidamente me contestaron al correo pero por teléfono me fue imposible...
FloraQueen

Reply from FloraQueen

Estimada Barbara,

Nos alegra saber que quedo satisfecho con el servicio de flroes y el reparto asi como con la rápidez de nuestros agente. En cuanto al telefono de contacto, estamos mejorando nuestros canales de comunicación. Agradecemos tu comentario y se lo reenviaremos a nuestro departamento de IT para que pueda averiguar cual es el problema de espera.

Atentamente
FloraQueen
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Review by confirmed purchaser

Absolutely fantastic service!

Excellent quality - very efficient communication via e-mail and on-time delivery despite straight time limits. I stronlgy suggest floraqueen to send a quality flower gift around the globe.
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Review by confirmed purchaser

muy buena empresa seria y de total confianza

Se portaron genial y eso q tuve q cambiar el destino y la hora de entrega. Lo unico q eche en falta fue un telefono de contacto.
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Review by confirmed purchaser

Amazing!!

Ordered flowers online from Australia and the most beautiful bunch arrived the next day on time.
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Review by confirmed purchaser

A beautiful way to surprise someone!

Every step of the process I was made aware of which I thought it was very thoughtful and also the timing was excellent and as requested! Thank you!
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Review by confirmed purchaser

Impressive!

Sent flowers from Cyprus to Lithuania for my girlfriends birthday. They arrived at exactly the right time, hand delivered by a man in a suit; just the impression I was hoping for. My girlfriend had said many at time that I should be more romantic, thank you Flora Queen as she no longer will be saying this to me;-)
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Review by confirmed purchaser

Very good, but did not add my message with flowers

Very efficient but card was not sent, competitive price and very good flowers!!
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Review by confirmed purchaser

llegaron tarde y no era el ramo escogido

El ramo tenía que entregarse antes de la una del mediodía. A las 12 recibo un email diciendo que no van a poder llegar a tiempo y que llegarán por la tarde. Y llegaron a las cinco de la tarde, sin saber la hora con antelación (la homenajeada tuvo que quedarse en casa hasta que apareció el transportista). No pude contactar con ellos para saber la hora de llegada o el motivo del retraso, no facilitan ni teléfono ni nombre de la empresa que hace la entrega. De hecho, llamé a las tres floristerías con las que trabaja Floraqueen en Bilbao y las tres me aseguraron que ellas no tenían mi pedido (?).
El ramo era bonito (verde y rosas oscuras) pero no se parecía en nada al que había escogido (en blanco y rosa claro). ¿Para qué me dan a elegir un ramo si luego envían el que les da la gana?
FloraQueen

Reply from FloraQueen

Estimada Susana,

Lamentamos mucho saber que no quedo satisfecha con nuestro servicio. Lamentablemente no se pudo hacer la entrega en el horario especificado, no obstante la floristeria tendría que haber contactado a la destinataria para que éste no tuviera que esperar. Lamentamos lo ocurrido.

En cuanto al ramo, si dispone de una foto nos la podría enviar para verificar con nuestro proveedor a info@floraqueen.com?

De todo smodos nuestros agentes de atención al cliente se pondrán en contacto con usted para buscar la solución mas adecuada.

Atentamente

FloraQueen
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Review by confirmed purchaser

Efficent and friendly

Thank you for a hassle free delivery...One of you staff called to state that the person was not at home so i called my friend to find out what time her mother would be home..and unfortunately did not know what time she'll be back but your delivery guy made that extra step, he noticed that the card's message was "condolence" so he took the day paper and checked whether there was some thing going on for that particular name and there was a gathering until noon so he redelivered the flowers after lunch.
I didn't want to call my friend again the least they need at times like this is to get hassled as to their whereabouts...it's such a delight that your delivery guy made that effort to find out and redeliver the flowers without bothering anyone and updated me accordingly.
I don't know about the flower arrangement but i'm sure it was lovely.
Thank you so much.

www.floraqueen.com - Top Quality Fresh Flowers

About this company

For over 10 years, FloraQueen has been trusted to oversee on-time delivery of gorgeous flowers to people in over 90 countries around the world.

Visit FloraQueen

http://www.floraqueen.com/sending-flowers/customer-service

We live here: Calle Frederic Mompou n.3, 7ºB, Sant Just Desvern
08960 Barcelona
Spain

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