Flowerfete reviewed by

Penryn, GB

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Undelivered - customer service non-existent

I paid for my order on Dec 17th, I opted for guaranteed delivery of flowers on Dec 21st, they were not delivered. I was concerned there was a problem with my order on Dec 19th as it wasn't showing in the 'order history' on FlowerFete website, so I sent query email to support@flowerfete.co.uk - I received an automated reply directing me to a 'ticket' at https://support.iflorist.com/ - 5 days later and I've still not yet received any response to my emails. I wish now that I'd checked reviews here and on other similar websites by countless disappointed customers, this company shouldn't be taking payments if they have no intention of fulfilling orders or responding to emails, it states on FlowerFete website: "Our customer service team are available by email around the clock" - this is complete rubbish. My Paypal payment went through to Colonial Gifts Ltd - iflorist.co.uk, beware as this is the same company as FlowerFete !! I've filed a claim for refund via Paypal which has now been escalated, I'm still yet to receive a single response from this company of cowboys - DO NOT RISK DISAPPOINTMENT INSTEAD OF 'GUARANTEED FLOWERS'.

NB: Go see the 'irateislate' website for FlowerFete reviews, shiny happy peeps - NOT !!
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