Flowers lovely (but small), and non-existent customer service

I ordered Mothers Day flowers as a surprise for my mum to be delivered on Saturday, the day before Mothers Day as I knew she would be in the house to get them. The flowers never turned up and I ended up having to explain and apologise to my mum about her ruined surprise. I emailed flowersdirect.co.uk several days ago and I am still waiting on a reply which will probably never come. I phoned them numerous times however kept being told by an automated voice to call back later. The flowers appeared on the Sunday having been left on doorstep with no note as to why they were a day late. Flowers were lovely however for the amount paid, not good value or worth it. I'll never use flowersdirect again.

Delivered the day after Valentines after telling me that the will refund me when they didnt arrive

I ordered a bunch of flowers from this company on 11th February, using a Groupon voucher. They were a valentine's day present. They should have been delivered ON valentine's day. However, it is now after 10pm, and they are yet to appear. This just isn't good enough.
They shouldn't be offering a service They can't provide. I have called and tried over 20 times to get your website to work with the Groupon Code. It took three days to order them due to the fact your groupon codes were invalid. I'm not at all happy with the neglectful service I have received.
Delivered the day after even though they offered a refund. They did refund the delivery cost.

anneheg @btinternet.com

Sent flowers to old address on my account and refused to refund Terrible company

Adam Russell found this review useful

VERY POOR

Failed to deliver at all and yet no sign of refund as yet and had to make a claim via paypal

Not replys to emails to them very poor and would never use again.

Losing out on around 120 orders per month for our hotels after this trouble.Would advise anyone to steer well clear in my honest opinion

Adam Russell found this review useful

Failed delivery

I ordered a pink rose pot plant for delivery on Christmas Eve to my Aunt on the 21st November. I was advised on the 23rd December that the post code in the delivery address was incorrect by customer service at Flowers Direct. Whilst on the phone, the customer service adviser, Laura entered the address herself onto a website herself and was able to correct the error. I was told that the deliver company would be notified.

I then received a call later the same day to say that the delivery had been 'disposed of' because the address details were incorrect. The house number and name clearly show up on any google or sat nav search without the postcode entry. My aunt has lived at this address for 8+years.

The gift was for my Aunt's for her birthday which sadly for her falls on Christmas eve. We were really disappointed that she didn't receive this surprise as planned. I was promised a call back to let me know what 'disposed of' meant and if it could still be delivered on the requested date - but am still waiting. I had regularly used the service before, I shan't be using them again. Better to call a florist in the town directly than go through a third party that is able to manage the service. I am currently chasing a refund.

Adam Russell found this review useful

First class

I've used Flowers Direct on several occassions to deliver flowers in various parts of the country and the recipients have always been delighted. Always gone for flowers delivered by local florists (not flowers by post) and usually try to chose an option which leaves the florest discretion to make the final choice - they will know what they have in stock and what is best at that time of year. I read here that others have been disappointed or been let down, but that is certainly not my experience.

Never delivered flowers, offered no explanation. Took no accountability.

Ordered valentine's day flowers, but never delivered it. Called to ask why, and they said it was delayed, but couldn't offer any explanations. Says that the delivery part was outsourced to a local service so they had no visibility to when the flowers will be delivered. Keep in mind, this is a flower delivery business. Contacted them multiple times to even get a refund.

Adam Russell found this review useful