Happy to have received full order in good condition so 4 stars. It was impossible to reach a representative of the company via their 0845 numbers and they did not reply to my emails. When it did not arrive within the 3 days specified I panicked when I was able to reach anyone after hours of phoning. had they had a sympathetic receptionist to tell me they were busy and not going bust they would have got 5 stars from me.
I ordered a twin wall system from fluestore it was delivered all ok. I had several items to send back (which were not required) I did this as instructed on their website. 2 weeks later no refund and unable to contact via telephone and not replying to emails.
Credit card company now involved taking action
Be very cautious buying from them!
hi ordered a £500 Asgard fire from them it was damaged on arrival contacted them they said they would only offer compensation for damage if i spent another £500 on flue system with them. Ordered flue system but no refund. No response to emails
will now be taking legal action to get matter resolved
Now left with damaged fire and £1000 out of pocket.
They may be cheaper than other companies on the net but be warned you will pay for it in the long run for it.
It's not about the problem it's about the willingness to put a problem right should one arise. Our stove arrived promptly unfortunately when our fitter came to put it in we discovered that the carrier had dropped it and it was useless. I contacted the store that day and they had a new one delivered the following morning at 0845 in time for my fitter to finish the job. Thank you guys.
items delivered without notice.delivery was 8 days even though they state orders shipped in 24 hours. placed in large open box at side of house. Flue liner dented, had to cut 4 foot off as useless. all other items loose and dented. Chimney cowl and flue pipe connector look like they were shoddily made in china. 90 degree chimney pipe connector with door that doesn't fit tight. guess you get what you pay for.
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