Must admit coming from Malta we usually travel air Malta, but this time decided to give Turkish air a go as we were going to Istanbul. The fly.co.uk site came up with the cheapest price and the booking procedure was really simple. We were kept informed via email after booking and even got an email to remind us that the flight was only 4 days away and gave updated flight details. All in all a very good experience, hassle free and economical. Would recommend.
I booked a ticket from Athens to London using fly.co.uk. They cancelled the booking requesting additional information and evidence of card holder, but at the same time they proceeded in charging the card for this cancellation which was not of my choosing. Watch out this practice, so as not to lose your money or have to provide photocopies of cards and passports which they should not be asking in the first place, or they should be warning you that unless you have them and you are prepared to provide it to them, they can both cancel the flight because they don't accept the card and charge the card at the same time for the cancelation!! Keep away, I never had this problem with any other similar website.
I would never ever use this company again. Avoid this company at all costs. I booked a flight from Manchester to Milan recently; there was a half hour flight change that I was not informed of and was only told about at check in. Luckily I had left in plenty of time but this was not acceptable. There was also a spelling error on my surname on the fly.co.uk itinerary that I had received. I had asked for this to be corrected and they responded by saying that it would not cause me any problems. It delayed me at check in and wreaked havoc for me on my return flight with Ryanair as it stopped me from checking in online. I had to call Ryanair and they corrected the problem. Obviously I had to spend a lot of money using my iPhone Internet and waste time calling ryanair from Italy which was very expensive. I have complained and have so far received one response saying I could have contacted Ryanair myself which I had already done and making light of the flight change situation by saying that the email will have gone to my spam ( I have assured them it didn't) and how it was only a half hour difference. I find this completely unacceptable and would never use them again. I have informed them that I will be taking this matter further. What a shoddy company with very poor customer service.
I made a booking for a return air ticket to Canada - all went very well. I also purchased an insurance in case I need any date changes in the future.
I am very satisfied about the customer service. They were responsive and sorted all issues very promptly. Also sent updates regarding my flight.
So far all went very well and I really found a very cheap ticket with fly.co.uk.
I am due to fly in the next days and will write a review if I experience any troubles.
DO NOT, I REPEAT DO NOT USE THIS COMPANY....... THEY ARE SCAMMERS!
I booked a ticket to Malaysia online and paid with my credit card, I then received an email from them saying that the ticket was not confirmed and could go up in price and even have the airline and flight date changed until confirmation, I waited and waited but still no confirmation email. I had to book a connecting flight onto Australia nd was worried that it would change prices if I waited too long, so I decided to cancel the transaction as up to then no money had gone from my account.... On the email I was told if I cancelled I could be charged upto £100. I would never have booked with them and given them my credit card details if I had know that it wouldn't have had instant confirmation. To make this short they ended up taking the £100 from another account, which I had given no authority for them to use....I called my bank and was told they had somehow ( I am still waiting for the fraud dept to get back to me) took the money from another account (totally undisclosed to them) and had set up a recurring debit, meaning they could take money from my account at any other time....so I have now had to cancel this account.......if they have set up a recurring account, surely this is to take money at a later date......this is fraud as they have had no authority to do this, maybe one day thousands of unsuspecting customers could suddenly lose money and fly.co.uk could disappear......who knows.....if you have given bank details to this company.....check ALL accounts to make sure no money has been taken. The money they took was from my debit card account, whereas the details I gave to them were for a credit card, which I cancelled....how they hacked into my personal account is baffling and very very suspicious and totally totally illegal, I can only think that it is somehow linked through the banks...??
THEY ARE A GERMAN COMPANY WITH DIFFERENT LAWS.....PLEASE AVOID THIS COMPANY AT ALL COSTS!
**Because the transaction was unlawful the HSBC is investigating and have given me the £100 refund!
Wanted to give no stars obviously but unable to post without grading at least one star!
I booked flights on fly.co.uk as it seemed quite reasonably priced, I got confirmation and everything seemed fine. The next day I received a call from my credit card company to say that I had tried to purchase flights but it had not gone through, they were not sure why. They suggested I try rebooking the flights again. I emailed fly.co.uk numerous times to see if I could resolve the problem but got no response, sense the flights had not gone through I figured I would rebook the flights. Once again I received confirmation from the company that I had the tickets, but of course that was too good to be true, calling my credit card company again to check I found out that the flights had never been booked. A day had passed, and I still had not heard back from the company. The next morning I finally received an email stating that the first booking I had made had not gone through, but the tickets were now £650 pounds more each person and did I still want to go through with the purchase? I replied that I would not like to go ahead with this, and was told then by the company that they would cancel the flights.
I then received a third email regarding the second booking that I had to make as the first one had not gone through. Fly.co.uk stated that they were not sure why the flights had not been booked, even though I had emailed them to say the funds were available on my credit card company. Fly.co.uk asked me to send in a copy of my passport and credit card information if I wanted to continue and try to rebook the flights, at this point I wanted nothing more to do with them. I replied and told them that would not like to progress with the booking as it had not gone through in the first place. I then got a final email from them to say that they have charged me a £100 for cancelling the flights. This is some great scam, they don’t book your flights, they don’t email you back to respond to your queries, but they have no problem charging you a £100 cancellation fee for flights they never booked in the first place. I have never been so disappointed with a company and the business conduct. DO NOT BOOK WITH THEM UNLESS YOU HAVE A LOT OF TIME TO WASTE AND MONEY TO GIVE AWAY.
Booking the tickets all seemed fine (although £16 credit card fee is extortionate and much higher than the competition)...then the email confirmation came through. An error in the booking. I spotted it instantly and contacted customer services. To their credit, they respond promptly. To their huge detriment, they refuse to honour the most basic terms and conditions of the airline.
The airline offers a 24 hour grace period to correct errors for free (https://www.britishairways.com/travel/book-with-confidence/public/en_gb). Not so fly.co.uk, who want to charge more than the cost of the flight to fix the error and steadfastly refuse to change the flight, refund the taxes or help in any way whatsoever. Unless they change their tune I shall take legal action, as after two weeks of emails back and forth they aren't budging even though they are in the wrong. Their telephone number is a premium rate affair, so don't count on being able to speak to anyone.
Do yourself a huge favour and book directly with the airline or a more reputable travel agent. Otherwise you end up being treated like a Ryanair customer even if you're paying full service fares, right down to the sneaky fees, hidden charges and steadfast refusal to refund your money even when it's your contractual and legal right. Avoid.
I also didnt realise this was not a UK company and not covered by ABTA, but so far so good, im due to fly in a few days, it is very scary as bad weather and maybe cancelled flight, so hope all is going to be ok and get on another flight if nessesaly. But they are very good prices, easy to book, updates sent to me, so all ok at the mo.
If no problem when the day comes then would think about using again, its the ABTA bit thats scary.
It also says leave as review as i have then click on the address given and your £10 voucher for adding a review becomes £70 if you send copy of the review to the address given, but thats a bit of a NO NO as it just brings you back to this review????
There was a small problem with the payment originally which I sorted out but it got me reading all their fine print. Fees for late payments, cancellations etc. all very scary.
The main thing I would point out is that this company is actually based in Germany and is not ABTA registered so I would steer UK customers away from it.
That said the flight was organised through Brussels Airlines and went ahead without issue.
AVOID BY ALL MEANS, WORST SERVICE EVER & THEY TAKE NO RESPONSIBILITY FOR THEIR FAULTS.
I made a booking for a return flight to Germany, however after checking the information was correct before paying, which it was, and after making the payment... Booking confirmation not received from fly.co.uk only email from Budget airline was emailed to me for a ONE WAY ticket and at the wrong time.
After emailing the fly.co.uk services to confirm the faulty booking, they only sent autoresponse with general FAQ and confirming no further review would be made.
Having to call their call centre @ £2.20 per min they only confirmed what I already knew and said I would have to make another booking through their website and they would not be able to correct their mistake of making only One way booking rather than Return and for booking at wrong time.
They believe sorry fixes everything.
WORST SERVICE EVER, NO RESPONSIBILITY, NEVER AGAIN.
I WILL BOOK RETURN FLIGHT DIRECT THROUGH AIRLINE...
AVOID BY ALL MEANS....
I found the website easy and simple to use. Very customer friendly they will contact you fast if you need any more information or inquiries. I Highly recommended this website to frequent flyers and will recommend it to friends and family also.
Found this site more by luck than judgement thank god I did prices were cheaper than most, email response after booking very fast. Arrived at Tampa for connecting flight to Key West with no problems, only that we had to pay $25 for our one small case with hindsight should have only taken carry on luggage, we were only going for three days. But excellent service, company kept us informed every step of the way. Totally hassle free. Would definitely use them again. Thank you Fly.co.uk
With all of the rubbish that there is on the net - especially when it comes to discount or budget packages, It was fantastic to find a company that did exactly what was required. No extra charges, No extra anything - I paid £297 to fly from Heathrow to Kuala Lumpur - That's nearly half way round the world. It costs the same to get to Edinburgh by Train !!!
I flew with Saudi Arabian airways - we bunny hopped in Jeddah and landed in KL safely with all luggage.
The MOST surprising bit --- 7 meals during the trip ! Beat that anyone !
We booked online no problems and hassle free...easy to follow instructions quick response via E-mail from the company. Follow up contact made by the company with confirmed flight details...would recommend to friends and family :-)
This website searches for flights from a wide variety of airlines - from budget airlines like Easyjet to more standard airlines such as British Airways - so there is a price in there to suit everyone. Even though my flight was only domestic (Scotland to London), there were numerous choices and prices which worked brilliantly for me - I have a rigid timetable, so having a plethora of flight times worked in my favour.
The website itself is easy to use, even for the least computer savvy amongst us. My only advice with regards to using the website is the following: be sure to read what you're signing up for. If, like me, you just want the cheapest flight possible, you don't want to be stuck with extra costs for insurance, extra luggage, etc. The website automatically signs you up for these things, so you actively have to unsign yourself from those extras.
I was looking for a flight to Turkey and went through the sites of usual suspects. With one site I will not name, I kept getting my credit card turned down for no good reason. Finally in frustration I gave up. Then after another search I found www.fly.co.uk. The 4 step process was extremely straightforward and before you make the payment, on the 3rd step, you get a very clear breakdown of what you are paying for and the extras that you may want to take up. Overall, even though the same flight company was chosen, the costs were lower. I am really happy with the experience and I have already referred the site two other friends of mine. I will recommend fly.co.uk without any reservations, excuse the pun :)
It was not possible to order my ticket, in Sweden, as I was required to pay exclusively with a American Express card ?
Paying , when ordering from the Aerosvit was a little tricky , but it worked !
It's all well that ends well !
it is an easy site to find your way! their aren't loads of 'continue on next page', no surprise price increases and communication with agency is good if there are flight changes etc.
friendly and with a smile on their faces!
will definitely come back here to book my tickets!
Fly provided the cheapest short notice option for Kiev flights and their website process was quick and easy. I didn't need to call customer services and I didn't use their insurance option or any of the upgrade extras. If you just want a flight from A to B go Fly!
Their website was very easy to use. When I called up customer service my matter was dealt with promptly.
Booking system mostly clear, just watch out if you go back to change anything that everything you've checked and unchecked is as you want it, as it seems to go back to default in some places. Updates excellent, sent to you by e-mail a few days before flight to confirm everything.
I booked a flight with flexiflight insurance cover. Later I had to change the time of the flight due to change in my itinerary, and tried to find their customer service hotline number, which was literally impossible to find on their own website, yahoo or google. I sent them an email but received no reply for a whole day, and only received an auto-reply email, which finally showed their so-called Phone Support International number: +44 (0) 9050540221. When I called, I realised this number does not exist! This is a wrong number! How can I claim the flexiflight and have my refund back? Does anyone of you know there is any other number? Please tell me!
Was my 1st time booked online with this website, the lower price that I could find so just book from my phone as on the bus, somehow the internet was bad so double booked that 1 with insurance and other without insurance then just realised after got email that I did mistake but....thus is I like from fly.co.uk is got another email from customer services that let me know they canceled my other booked with insurance as this was my 2nd booking.was So happy otherwise had to pay more money as no need the insurance.other things is send me update about my flight details and other thingy.
Absolutely recommended this website to my friends.
Husband brought a flight with them and had nothing but trouble. Sent him a separate bill for admin charges after he got back. Terrible to try and phone them, they only have a premium rate number and there are no contact details on the internet for them, though we found they are in Germany. They DON'T respond to email or fax, though when you get through to their premium rate number they confirm your emails have been received, they just don't respond but prefer you to call their premium rate number. He was initially told the admin charge was a mistake, then afterwards chased again by email for the payment! After phoning their premium rate number again, was told again to ignore the emails. In the end he had threatening emails to say if it wasn't paid, he would be pursued through solicitors for it! We paid it, with extra on top as it had to be paid to their German bank so cost us twice as much to transfer the money. They are a terrible company to deal with and I wouldn't touch them with a barge pole! You have been warned!
I just spent the past 10 minutes typing out my complaint. I could be here for the next hour ... So I'm just gonna condense it down ... First off, Do not deal with these people . . . If you have any problems chances are you will need to call them as they don't respond to emails particularly well. For your information it costs 59p per minute ... I called 3 or 4 times, I was on hold for 21 minutes on one occasion without even speaking to anybody before I was cut off ! That cost me £11.80 for the pleasure. I have learnt a valuable less by purchasing my ticket through these people. NEVER AGAIN ! I would steer well clear of them.
You only find out how good a company is when something goes wrong. In my case, I had booked a flight from a remote South Pacific island to London. I needed to change my flight plan, as I needed to return to the UK sooner than expected. I thought that this would be a real hassle, but apart from having to make the phone call in the middle of the night (Mid Pacific time zone is 10 hours later than Europe), making the change was no problem at all. Since my revised flight would be within 24 hours of the change, Fly had to email the airline to authorise the change, but all this went smoothly without any paperwork necessary. The service agent was very helpful, and all my needs were met. I would definitely use Fly again.
I just wanted to warn people before booking with this company- NOT TO USE THEM
They are actually the worst company I ever dealt with. I booked 3 tickets coming back from Belgrade to London. I confirmed it all online which was correct. After there was something wrong with the payment I called the next day to pay over the phone.
After getting the email confirmation later that day, I saw they autocorrected the main persons name on the tickets to the card holders name when taking the payment over the phone. Once I saw the error I called but couldn’t get hold of anyone for weeks, just got told I had to email to get the name corrected again.
Eventually someone got back to me and they refused to fix their error. I had to cancel the flight, pay cancelation fees and rebook which I did with another company.
After waiting for the refund for 3 weeks, we found we were refunded all 3 flights less 3 cancelation fees after we specifically asked them to ONLY cancel 1 flight
By now the flights have gotten much more expensive and they refused to un-cancel the flights or let us pay the same amount we originally paid for them
Eventually the flight sold out and all 3 of us have to catch all separate flights home and have paid loads more plus cancelation fees.
They refuse to give any discounts or money off even though it was 100% their error.
They also never reply to emails, I had to send the same email 22 times in a row from 2 different email addresses just so 1 person would respond.
2 months later we are still pending the refund but otherwise things seem to be sorted as we re-booked new flights through another company
I am usually very calm when it comes to these kind of issues but this was the worst airline and worst booking experience I have ever dealt with. I really don’t want anyone to have to go through what I did so please DON'T USE THIS COMPANY!!!!!!!!!!!!
John De Klerk found this review useful
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