Flybe lost my baggage and trying to get them to settle the claim was unbelievably frustrating. They made no effort to trace the baggage, did their best to wriggle out of their responsibilities to replace it and then stopped replying to correspondence completely. They eventually sent a cheque to settle the claim after I threatened to take them to the small claims court. The flights from Newcastle to Gatwick themselves were fine; their baggage claim department are an absolute discredit to the company. I will be avoiding this company in the future; you can judge a company on how they react when things go wrong and Flybe failed impressively.
Ever heard of FLYBE Airlines,?well they keep pretty much in the background,except when they rush forward demanding money!
These are the people who give masterclasses in deviousness (skilful use of underhand tactics to achieve goals) to the rest of the airline industry!
Ryanair, pussycats , they learnt all they know from Flybe, but failed the final exam, because Ryanair tell you they are going to screw you!
My partner, who is 75,was going to visit her dying sister in Nottingham, tear jerker, but true.
She flew from Benbecula to East Midland via Glasgow,changed planes there and got hit with a £40 excess baggage EACH WAY from and to Glasgow, got it so far?
Now you get on a plane in Benbecula marked FLYBE, you land in Glasgow, and get on another plane marked FLYBE, and kaching, £40 one way,although you are MID JOURNEY????? suitcase full of pressys, £40. and then came the real masterstroke to end masterstrokes, it is so classy a stroke, the very epitome of deviousness I,m surprised they havnt patented it, they then try to charge her -£2.50, for using the cash machine to pay for the excess luggage charge they have just levied
Is the luggage charge legal, sort of, 3 pages of booking info, halfway down page 1 in the faintest of faint type, 2 words, baggage rules.
hit that and a half page of how they are going to screw you comes up,
another master class stroke, not only fine print, but faint print as well as a touch of clairvoyance!!
On the 11th August an email arrives telling me to print out a boarding pass for my partner, now I think, I am in Benbecula, and she is in Nottingham, flying back the next day, I cannot get it to her.
At 0900 the next day, I phone Flybe
12 and a half minutes at 10p a minute, spoke and told her the position I was in, I was then told that there was no electronic check in at East Midlands!!a LIE.
I said why did you email the boarding pass then, I should have known better, 12 ands a half minutes @10p a minute better, a finishing masterstroke, to a very expensive flight and a very unhappy experience.
You have a monopoly on the islands, and you abuse it to the utmost extent!!!!!
I flew Paris to Glasgow on June 17 and I have still not received my bag back from FlyBe. Every attempt at contact has been greeted with stonewalling, blame shifting and rudeness. They could not make it anymore clear they have no intention of helping me. It almost seems like an office joke they are playing at the moment. I contact them daily. I did not think this lack of respect for a customer was actually possible.
I've flown a reasonable amount of times in my life but never have I boarded a plane where the staff was sat at the back chatting, giggling and eating crisps the whole flight except for emergency talk, checks and refreshments cart. This would be heard all across the plane and despite it being a new years day flight and there being many empty seats, I would not have expected it to be so to speak 'casual' working environment. I was travelling from Birmingham to Edinburgh and next time I would most likely go with a different company with more professional staff.
My New Year’s resolution is NEVER TO FLY WITH FLYBE AGAIN! I wrote to the CEO explaining how Flybe losing my luggage for 36 hours on the outward leg of a weekend trip to Cheltenham Literature Festival on Oct 5 had completely screwed up my plans and prevented me from attending the festival (on the first weekend I’d had off after working non-stop 7/7 in India and Kenya for a few months). Didn’t hear a dickie bird. On the return leg Flybe damaged my baggage. I had to go to the official dealer myself, who of course then sent me elsewhere for the repairs. Three return trips across Paris, all requiring an afternoon off, all at MY expense. Flybe will only cover the cost of the actual repair! UNBELIEVABLE. They are so miserly, they won’t even cover the cost of public transport to effect the repair that their shoddy service made necessary. So, to recap, FLYBE completely ruined the weekend, making the actual trip pointless and then they break my baggage and I’m the one who has extra time, trouble and costs putting THEIR mistake right. You’d think they’d make some form of commercial gesture and at least refund the transport costs associated with the repair, wouldn’t you? Whoever they’ve got running PR should be sacked. Why would I ever want to travel with Flybe again? Oh! That’s right. I don’t! Since October I’ve travelled to the UK four times, each time with EUROSTAR. I heartily recommend anybody considering traveling between France and UK with Flybe to think again.
I fly to other countries on a regular basis and you're the cheap flight company I love the best, no charge for debit card payment. Plenty of leg room and you don't feel like your sat on the person next to you lap. I will always choose flybe over other cheap no frills airlines unless you have no seats left,
Very disappointed - there are several Flybe web sites and prices vary. The tickets I wanted were priced at £12 cheaper each person each leg of journey but not available at purchase. No one is prepared to deal with our complaint in an efficient manner.Flybe say there is only one price at checkout but how can you tell. Have to use them as we are on an Island and they are the only carrier if we have to fly to mainland.
I have always found flybe to be fab and use them to get from Gatwick to Bergerac. The hosties from Manchester are delightful, the plane is always clean and leg rooms not too bad. Nearly as good as BA and far better than 'no frills' airlines such as Ryanair!
Also, I love the fact their planes have propellers ... as I am able to make believe there's a slim chance we could glide down to earth in event of engine failure! :O)
We somehow managed to lose our puppy during the transfer from the Manchester flight to the Kirkwall flight at Aberdeen. This was due to Servisair being completely useless and Flybe staff came to our rescue found the dog immediately and one of the desk staff drove me to the warehouse in her own time to fetch my puppy.
Absolutely wonderful staff at Aberdeen. Would recommend them to anyone.
First of all a stewardess asked me to put my small case into a frame to make sure it was the correct size - which it was. Then on the plane the lockers are so small I had to put my case on the floor under the seat in front. These propellor planes are not great, plus if there is any turbulence they are all over the place.
The flight from Birmingham to Edinburgh was fine - friendly airport & cabin staff, comfortable aircraft.
The REAL problem is with Flybe's own and their contractor staff at Edinburgh.
Firstly their cabin baggage allowance is 10% smaller than everyone else's, BUT they don't make that clear (use VERY small print). Then they let you fly north with the bag, but on the way back they want to charge you because they want to put it in the hold. Inconsistent, an exit from Scotland tax, or just Edinburgh staff incentivised to wring the max from travellers (where the bag DID fit the frame the gate staff then weighed it to see if they could tax the pasenger that way! All their Edinburgh staff were unhelpful to the point of being confrontational - not what one expects in a business where service is paramount.
and the captain on the Edinburgh Birmingham flight gabled his intro message as if he was trying to break a speed record for a bet.
This on top of being told, when I had to cancel one leg of a return flight, that it wasn't worth reclaiming the tax (actually it was!), and I couldn't keep the seat for more leg room, if I didn't release it back to Flybe for them to sell again the return leg would be cancelled.
There are buidget airlines, and then rip og=f Flybe. You can guess who will be using next time I fly.
The first time I used FlyBe for a return flight between London Gatwick and Nantes. And based on my overall experience, I'd say they're pretty great!
Easy online check-in
Both flights departed on time and arrived early
Comfy seats and good legroom
Good selection of (not expensive / rip-off) onboard snacks, drinks and gifts
Not the cheapest but very reasonable and provided value for money to me
Erm, that's about it really. Based on my first experience with the (2 flights) I'd definitely use them again and recommend them.
Rude staff at Edinburgh airport. It took many weeks to get a reply to my letter of complaint and then it was just standard rubbish. My bag was two inches larger than their container, the plane was half empty but in spite of this I had to pay an extra £60 to put my bag in the hold in spite of flying from Manston airport without a problem. I will never ever Fly with this terrible airline again
I live in Exeter so Flybe are very convenient as they operate from Exeter Airport. Although there are many 'budget' airlines around offering slightly cheaper flights, Flybe still have very competetive prices, hve a very easy booking procedure and maintain excellent customer service from booking to landing at your destination. I can't rate this company highly enough!
Very happy with the price, happy with the flight times but when i emailed them to upgrade a booking they didnt come back to me for 6 days, when they did the origanly price i had been quoted went up but if they had responded back to me quickly i would have got the price for the seats, there was no telling them - This was a while back now but i thought i would get my revenge :-)
I've used flyby a lot recently while contracting in Belfast, Site is reasonably easy to navigate once you've figured out to to cancel all of the pre-added optional extras. However some problems with the site, on more than one occasion the website has had my return date booked for a different day. Check in staff confirmed to me it happens a lot, but refused to move me to the correct day, instead forcing me to cough up another £130 to buy another flight, then refunded almost nothing on the erroneous one. So double check the whole date on your confirmation!!
I see a lot of people commenting on the additional charges at Flybe. This is certainly true and I think it's something that not going to change at this point - just have to accept it I'm afraid. At least with Flybe you get a specific seat rather it being a massive charge to get on or queueing for ages (at least I think that's still the case). They also fly with the Bombardier Q400's which are relatively environmentally friendly.
I've flown with FlyBe a few times recently and i've always found their flights to be good value for the price. My gripe is i've had to try to rearrange flights with FlyBe on a couple of occasions, and it actually works out to be more expensive to rearrange than to cancel and book again. No longer will FlyBe be my first choice airline from my local airport as they were before.
i live in the Isle of man and have limited options of how to travel to the uk, if you are able to book a flight in advance your lucky if you can get a return flight for less than £100 unless you use easy jet, i wanted to book a flight with flybe and it would cost at least £130 compared to easyjet which cost £40 for a return flight. I think flybe need to be a bit more competitive with their prices, people only use them because they dont have much choice and not because they are reliable or cheap!!
Easy to book, pleasant staff and on-time flights. Just unfortunate, that they feel it is acceptable to charge for pre-booking seats.
Charged me £18 for booking with my debit card ( two people travelling)
They say if you pay by Electron card then it is free. Checked with Bank and all major banks have stopped issuing electron cards. I even have a Flybe credit card and they charge for using that as well. Just as well this form of unfair charging is being investigated. Stop saying low prices when you have hidden charges it is unfair and a poor form of customer service.
Although I did use Flybe once this year, it was only because I was taking a party of relatives and friends (including children) to Spain and only Flybe can offer that service from Guernsey. ie No liability on ourselves if we did not make the connection with the other flight (UK to Spain), due to no fault of our own. I usually avoid Flybe like the plague because they have so many additional charges these days. When booking with Flybe you start at a really low figure and are taken down a very long path, charging you for everything that should realistically have been taken into allowance before they started wasting your time. I really do not know how they can still brand themselves as a Low Cost Airline.
Difficult website to navigate if you don't want to incur lots of unnecessary charges.
When we cancelled a ticket because urgent surgery needed they charged £25 per leg to refund the taxes, leaving ~£3.
Tantamount to theft I call this.
I fly with Flybe from Southampton Airport when visiting my mother in Spain, and fly her into Southampton when she comes to me.
As a disabled passenger, I always present a few additional issues for airport and airline staff - though this is never a problem at Southampton or with Flybe. My safety and comfort is assured at al times.
Flybe is always first class, even if my airfare states it's economy.
Roomy seats, excellent service, always on time, what more could you ask for?
I decided at the last moment to visit family, and was impressed by the whole process from booking on line to service during the flight. The staff were helpful and pleasant would use flybe again.
To reply as a company, please sign up here.