Reliable, on-time and listening to you.

I had some bad experiences with othr airlines like United who are in the same alliance as SAS and time after time it was SAS that cleaned up after the gross mistakes of United Airlines.

Great/Reliable

They are very accurate and reliable. Once when I was late for check-in, I received a notification for allowing me to check-in 40 min. after the check-in time has passed.

Hjemmeside fejler tit

Jeg søger tit rejser på SAS men det er og bliver et irritationsmoment at der så tit er fejl på hjemmesiden.
Så er det bare forfra igen...

Good customer service

Good customer service

Bad service but always on time

I don't really like flying SAS because the service is quite bad. Prices are not that good either. What they do have on their favor is punctuality and destinations.

750pnds Airfare and Biscuits are Extra!

I flew SAS from Heathrow to Longyearbyen recently. Routing was Heathrow - Oslo - Tromso - Longyearbyen return. The total flight time being appx. 5hrs so a very expensive ticket. Booking in advance I paid 750pnds for the cheapest economy ticket.
They arrange seats into Business, Super Economy and Economy. On the Oslo leg they had passengers with lvery low fares on board. I was given third class treatment and in the Economy seating; Business - Hot Meal, Super Economy Cold Meal and Economy - Coffee! Buiscuits were extra and remained so for the whole of both journeys. Stewards on board apologised and one even gave me a complementary packet of biscuits. SAS have monopoly on the North Norway route and hence the expensive air ticket and where biscuits are extra!

Det værste firma i Danmark!

SAS er det værste firma i Danmark da de ikke lever op til det at tage sig af deres medarbejdere på en ordentlig og fair måde,de overholder ikke arbejdsmiljøloven og lyver i retten stærkere end en hest kan rende.
I 2011 havde de 1100 såkaldte meldere og hvis IATA ikke havde grebet ind for at få nedbragt disse til et normalt antal havde det set sort ud for virksomheden.
Hvis de skulle reparere samtlige ville de ikke være der imorgen for de har ikke pengene til reperationerne.
De har en ansat der hedder [Name removed] der er miljø og sikkehedsleder og sammen med deres Advokat firma [External link removed] forskelsbehandler de medarbejdernes afgørelser i arbejdsskadestyrelsen til trods for at vi snakker samme arbejde og samme skader på grund af dårligt vedligeholdte Fly.
Med venlig hilsen
Uffe Dan Christensen

TOUT EST IMPECCABLE.

Je suis tres satisfaite de cette compagnie.

Like a city bus

Delayed suitcase, and old Canadair Regional Jet with insufficient space - operated by Cimber sterling. However great and fast service afterwards on the luggage. However - EuroBonus is a cheap FQTV system - and offers a ridiculous points for flights. Come on - 1700 points from Copenhagen to San José...

You can always trust this company, when you fly

They are always on time. If there is any delays, you always got information on what is happening. They will always give you, what expected from them, The service on board is always good.

Simon Larsen found this review useful

London to Capetown tiring, boring and plenty of pain in your back.

The seat 15 yrs ago use to be wider and more comfortable for long haul flights. Not anymore, they cost double the amount but the seats are slimmer and not suited for people over the age of 25. I don't consider myself as fat or tall but I even found them far too narrow for my backside.
Shame on you SA for being so tight with your seats space. I have always flown with SA but now I am considering Emirate airlines for the future. Customers seem to come first on their flights... someone has forgotton that with SA.

Perfekt

Efter en rejse i Europa havde jeg ellers valgt Lufthansa. Jeg hørte så om Trustpilot og kiggede nærmere på Lufthansa. Jeg skiftede hurtigt til SAS, og det var perfekt. EuroBonus er jo et hit. Loungerne er flotte i skandinavisk stil. Ja - alt var perfekt.

Det bliver ikke Lufthansa nogen anden gang, jeg vælger SAS.

Det var en fornøjelse at vende hjem til SAS

Seating via mobil er et hit, de ekstra bagage-kilo er et hit - og så er de vanvittigt effektive, hvis noget skal ændres. Jeg var imponeret - og det sker alligevel ikke så tit nu om dage.

Simon Larsen found this review useful

Nothing is free and the planes are old and crapy

No free Coffee, Water, softdrinks, beer etc on board, the planes are old, no Wi-Fi etc. Try Virgin America and you will the diference...

Ombooket til SAS fra Norwegian

6 timer før vor afgang med Norwegian opdager vi, at de har nedlagt ruten selvom vi har betalt. Vi blev ombooket til SAS hvilket reddede vor ferie. Desuden var servicen her super og intet at klage over. Bestiller direkte på SAS.dk næste gang - så slipper jeg også for tillæg, som jeg skulle betale på Norwegian.

Worst customer service ever.

The customer care personel I spoke to was very unpleasent and cared very little to help me solve my problem. I feel very mistreated. I will never choose SAS again.

Excellent Service

I have flown with SAS to Stockholm many times with my 2 children to visit my friend. I have always received excellent service from check-in and all through my flight. The service is so child friendly and you are made to feel so welcome. I could not recommend SAS more highly as a world class airline.

God service

Jeg har altid fået en rigtig god service fra sas, havde éngang problemer med et fly der gik i stykker, men vi fik dækket det hele uden problemer - stor ros til sas.

Friendly staff, basic services

It offers most of the things you would need from an economy class flight. You need to pay for alcoholic drinks and snacks between two meal services though(on intercontinental flights). The ticket my company bought was rather expensive so don't think it's good value for money. The upside is staff are friendly.

excellent

On time and relaxed

On time, great service, nice aircraft etc.

Allways on time. I can't find a better service than SAS have. And the aircrafts is nice - CRJ900 ng ;)

Simon Larsen found this review useful

Top quality service

Brilliant value for money

Great prices for youth

Great service and nice trip. Low prices on tickets for youth in Europe. Well worth the money.

Simon Larsen found this review useful

I have never been so squashed in my life!

Check in was quick and easy at Oslo airport and the staff were helpful. Unfortunately though, the seats were far foo squashed together on the plane. I am a petite female who normally doesn't have a problem sitting in economy, but on this occasion I was completely unable to sit upright as the width of the seats was so poor, and my knees were touching the seat in front. My poor tall husband was in agony. Also, there was no complimentary food or drink on the flight, despite the fact that I had paid more for my tickets than for a BA flight, where I would have received free food and refreshments.

Punctual but VERY expensive

SAS are probably the most punctual airline I fly with, but this comes at a cost, the service is very expensive, there seems to be no limit to how much they charge on some routes, the price for an ECONOMY return ticket from Manchester to Stockholm can be as high as £900 during busy weeks, meaning I often use lufthansa via frankfurt instead even though this service is a lot more inconvenient and very prone to long delays.
Service on-board is hit and miss, the cabin is not always cleaned properly (dirty tray-tables eww...) and the food can be a bit mediocre considering it's price.

On the plus side, ground services are excellent, they have fast track security in most airports, the SAS lounges are normally quite nice and checkin is always quick and efficient. They are very good at recognizing their frequent flyers - upgrades are frequent on busy flights and when flights get canceled due to fog, storms, volcanoes etc. they do a good job of making sure their frequent customers get priority on waitlists.

realy nice flight

great service above average, rely comfortable. Among my best flight experiences as an trawler guide.

Den er langsom og destinationer findes ikke

Har prøvet flere gange at bruge sas til at bestille flyvninger. Hvis man vil rejse til en destination skal man kende den lufthavn man flyver til og ikke bare den by hvori lufthavnen ligger, også viser de en masse ruter på deres rutekort, men de findes ikke når man søger rejse. Så siger deres support at man skal ringe ind. Du er nu nr. 46 i køen sagde den søde stemme til mig. så den lander på en 2'er

Great

Always a pleasure!

SAS

I fly almost every week with SAS in Scandanavia, they are mostly on time, do their best to help if on connecting flights.

Business class not up to scratch

Treated myself to a business class seat from Arlanda to Heathrow. The business lounge was very bland. Boarding the aircraft, I found two children sat in my seat, asked them to move, to which a very rude father replied that I should seat where the children should be sitting. The cabin crew did nothing to resolve the situation, so I was left sitting in the wrong seat. Polite cabin crew otherwise but bland food. On time.

God service

Ikke altid de billigste, men oplever altid god service

perfect and on time

No problems on my last flight. Perfectly on time at Gothenburg. Great service.

manchester to stockholm

quick, effecient, cheap

very solid performance