After a full fair flight between Tirstrup and Berlin, where the leg over Sweden canceled. After hours of waiting in line, and then long debating of rights to SAS provided accommodation and food, SAS finally gave in and gave us hotels and a rebook to the day after. SAS rebooked me on a flight the day after, but to service more people did they service the route with a bigger plane. This meant there wasn’t enough crew onboard to offer coffee or food. It also meant that my seating upfront (full fair service) wasn’t provided. Instead was I given a seat in the back, without the meal which should have followed my seating class. When I asked SAS to reimburse me for the difference between a full fair ticket and the product supplied, they rejected, with the notice that accordingly to their system I was given the right service. Honestly SAS, this is no way of treating your client. Putting your systems over people. Ask your staff what happened, should you still choose not to trust your clients. A very VERY unsatisfied client, this has impact on my choice of future flights. Where possible I’ll chose any other company over yours, and I urge all others to consider doing the same.
I travelled from Stavanger to Copenhagen via Oslo. I arrived two hours early at the airport and saw there were delays so I asked before checking in if my flight was on time, and asked that they put me on an earlier flight to Oslo or direct to Copenhagen. They assured me that my flight was on time. It wasn't. With the result that I missed my flight from Oslo to Copenhagen and had to spend the night in Oslo (on SAS expense). The explanation was that the flight from Stavanger to Oslo was delayed due to late arrival of aircraft from Spain. So they DID know when I asked before checking in. They plainly lied to me!!
Anyway - OI was travelling with a golf bag, which I asked that they keep checked in in Oslo and send to Copenhagen with my flight the next day. However I had to retrieve it and then check it back in, it was obviously too difficult for SAS to figure out that I wanted the luggage delivered with myself in Copenhagen. So I checked the luggage in and went to the hotel at around 23:00. I was offered a meal, which was what was left of a buffet at the SAS hotel. It was not good food after having been left out on hot-plates for several hours. The buffet had actually closed at that time of night. They could at least have given me room service or something so I could have gotten some fresh food. Anyway I got up again at 4:30 the next morning to catch my new flight to Copenhagen, and went to retrieve my luggage. And waited, and waited. No luggage. They had not managed to send my luggage with my flight despite me checking it in 8 hours ahead! The luggage finally arrived two days later. They sent it to my house with the message that it would arrive some time between 17:00 and midnight. So I had to stay home the entire evening to wait for my luggage.
I asked at SAS so called "servicedesk" at the airport in Oslo and in Copenhagen regarding claiming my 250€ from SAS because of late arrival in accordance with European aviation regulations, and to pay for my extra parking costs in Copenhagen, but was told to contact customer relations on their webpage. They could not handle that at the customer service desks. Figure that one out anyone?
I have now written my complaint on the web form, there is no telephone number, no email address, and you get an automatic reply from a "no-reply" address when you send the form. The message is that they are so slow handling customer complaints that they will not be able to answer in 7 weeks. 7 WEEKS!!! So I'm still waiting for a reply to my complaint.
I used to like SAS. I have been a regular traveller for many years. I only have a silver card now, but I have been a gold card member. In fact, I have chosen to fly SAS over other airlines, like Norwegian, British Airways, KLM and Air France. After this experience I must say that all my loyalty to SAS has disappeared. Shame on you. I can entirely understand that you struggle economically. Of course people will not fly with you when your customer service is so lousy!
Jeg har i loebet af et aar floejet med SAS en 12 gange, paa denne front virker alt okay. Min problem opstaar hvor min bagage er blevet oedelagt. Jeg melder det til deres service paa hjemmesiden og faar at vide at jeg vil faa svar i loebet af 4 uger. Foerste irreration, hvorfor kan det tage saa lang tid, hvor er kundeservicen? Da jeg saa faar svar om hvad jeg skal goere og kontakte KBH ankomst servicen faar jeg af vide at det skulle jeg ha meldt seneste en uge efter. Hvordan det er mig muligt med en ventetid paa svar fra kundeservicen paa hjemmesiden paa 4 uger er mig uforstaelig. Jeg kan da ikke indlever oplysningerne foer jeg ved hvilke der skal bruges. Nu maa I da holde!?
Jeg der ellers er trofast kunde hos jer da jeg bor i udlandet overvejer kraftigt om jeg fortsat skal flyve med jer. I vil kun modtage penge og naar I saa laver fejl, ja saa er det bare aergerligt for mig....
Dét er da daarlig kundeservice, jeg haaber ikke at andre kommer til at opleve det samme som jeg.
Faa dog oplyst paa hjemmesiden at det skal gores hurtigere end jeres kundeservice kan hjaelpe med spoergsmaal. Saa maa man jo se hvor man ellers kan faa hjaelp.
I flew SAS from Heathrow to Longyearbyen recently. Routing was Heathrow - Oslo - Tromso - Longyearbyen return. The total flight time being appx. 5hrs so a very expensive ticket. Booking in advance I paid 750pnds for the cheapest economy ticket. They arrange seats into Business, Super Economy and Economy. On the Oslo leg they had passengers with lvery low fares on board. I was given third class treatment and in the Economy seating; Business - Hot Meal, Super Economy Cold Meal and Economy - Coffee! Buiscuits were extra and remained so for the whole of both journeys. Stewards on board apologised and one even gave me a complementary packet of biscuits. SAS have monopoly on the North Norway route and hence the expensive air ticket and where biscuits are extra!
SAS er det værste firma i Danmark da de ikke lever op til det at tage sig af deres medarbejdere på en ordentlig og fair måde,de overholder ikke arbejdsmiljøloven og lyver i retten stærkere end en hest kan rende. I 2011 havde de 1100 såkaldte meldere og hvis IATA ikke havde grebet ind for at få nedbragt disse til et normalt antal havde det set sort ud for virksomheden. Hvis de skulle reparere samtlige ville de ikke være der imorgen for de har ikke pengene til reperationerne. De har en ansat der hedder [Name removed] der er miljø og sikkehedsleder og sammen med deres Advokat firma [External link removed] forskelsbehandler de medarbejdernes afgørelser i arbejdsskadestyrelsen til trods for at vi snakker samme arbejde og samme skader på grund af dårligt vedligeholdte Fly. Med venlig hilsen Uffe Dan Christensen
Delayed suitcase, and old Canadair Regional Jet with insufficient space - operated by Cimber sterling. However great and fast service afterwards on the luggage. However - EuroBonus is a cheap FQTV system - and offers a ridiculous points for flights. Come on - 1700 points from Copenhagen to San José...
The seat 15 yrs ago use to be wider and more comfortable for long haul flights. Not anymore, they cost double the amount but the seats are slimmer and not suited for people over the age of 25. I don't consider myself as fat or tall but I even found them far too narrow for my backside. Shame on you SA for being so tight with your seats space. I have always flown with SA but now I am considering Emirate airlines for the future. Customers seem to come first on their flights... someone has forgotton that with SA.
Efter en rejse i Europa havde jeg ellers valgt Lufthansa. Jeg hørte så om Trustpilot og kiggede nærmere på Lufthansa. Jeg skiftede hurtigt til SAS, og det var perfekt. EuroBonus er jo et hit. Loungerne er flotte i skandinavisk stil. Ja - alt var perfekt.
Det bliver ikke Lufthansa nogen anden gang, jeg vælger SAS.
6 timer før vor afgang med Norwegian opdager vi, at de har nedlagt ruten selvom vi har betalt. Vi blev ombooket til SAS hvilket reddede vor ferie. Desuden var servicen her super og intet at klage over. Bestiller direkte på SAS.dk næste gang - så slipper jeg også for tillæg, som jeg skulle betale på Norwegian.