I got £25 for my old Samsung. The cheque arrived very quickly. The website was easy to use and the instructions for posting were very straightforward. Will use this site next time I have a phone to sell.
I got Anazon vouchers in exchange for a phone I no longer needed, which was destined for the drawer along with all the old chargers. Took me 2 mins online and a trip to the Post Office. First- class service from beginning to end Fonebank.
I was so unsure of who to go with, but after reading good reviews, I decided to give fonebank a go.. best decision!! Very quick and reliable, the money was in my account without any hassle.. would definitely recommend and use again..
Very fast, efficient and straight forward service and the money was in my bank before I knew it!
I posted my phone to Fonebank using an address label printed from their website. It didn't cost me anything to post but I did get a posting receipt. They emailed my Amazon gift certificate 4 days later without any fuss. Would definitely use them again.
very good service very prompt payment and when you ring them to arrange a collection the staff are spot on no waiting or messing they even help you and thats unusual I've found most other recyclers are poor
After a bit of a hiccup with collection from a differenet address, the process was very smooth.
I sent in 5 handsets, some virtually worthless, but the full amount was paid , as per quote, in Amazon vouchers, within a few days. Excellent service & would use again.
The only "Downside" to the excellent service & ease of operation is the cost of sending the phones!! It would be good if, as part of the service, Sellers were able to print out a postage paid label when only sending One or Two phones. I'm sure FB would be able to negotiate a good deal with the Royal Mail!!
Do not trust fonebank's free postage. I returned the phone using the freepost label by taking it to the Post Office. The receipt I was given as proof of postage had no tracking number which I did not notice till the next day. After that the phone was never seen again.
What followed was weeks of phoning between Fonebank and Royal Mail because Royal Mail said I couldn't claim because their customer was Fonebank because of the freepost label having been provided by them.
Fonebank refunded to pay me out the guaranteed amount provided by the freepost label. They promised on multiple occasions by email and phone they would pay out half the value of the phone and they didn't. In the end I had to go into the office to ask them directly to honour their promised value.
I know they say use special delivery for expensive items and I accept that the lost value was my fault. However the speed at which they dealt with the lost item in the post was completely unacceptable. Especially to make promises and then not carry them out for weeks.
I checked the price of the phone, printed off the label and took it to the post office. I received confirmation of receipt of phone and shortly after an email to say the cheque was on it's way. The whole process from looking up the price of the phone to receiving the cheque was done within the week. I will be using them again and have no reservations in recommending them. Excellent service, thank you.
The most important thing when dealing with a company like this where your only knowledge of them is what you have read on their web site, is confidence that if you send them stuff that is as described, you will get sent the money that is agreed, and in good time. I am pleased to say FoneBank not only did what they said they would, they paid me £10 more than Mazuma to do it. So now I trust them both, but money rings my bell every time. Thanks FoneBank great service.
FoneBank, in my experience, pay you the price agreed on their website without trying to push the price down with unjustified quibbles. Their administration is quick and efficient with payment made within their promised lead-time. Communication is friendly & helpful. What's not to like?
I would definitely recommend Fonebank, always recycle my phones with them and have never had any issues, payment is always quick and I always feel that I am given a fair price for the handsets.
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