Can't complain about the service at all. I was sceptical. I'd never heard of them before and didn't want ripped off but I work for a mobile company so asked around and people assured me they were safe to use. Sent off phone, next day I got confirmation email to say my money was on its way to me, no charges ripped off me for anything but the full amount. Totally delighted. Would definitely use and recommend to anyone !
I took up the free courier collection offer which seemed ideal, but UPS are completely incapable of letting you know in advance when they might call at your house.
I can't stay home all day just to hand over £40 of recycled phones. Calling at the UPS 'Service Centre' resulted in a very short response from a very unhelpful and abrupt woman to the effect that they couldn't possibly help, or even enter into a discussion without all the paperwork. If I had the dispatch label I wouldn't have needed the 'Customer Help".
Would have been 5* but the UPS link pulled it down, almost to a 2*. Ditch UPS, find a courier service that is actually a service.
Have used Fonebank.com a few times now and everytime have paid the price quoted. No quible or arguing about ooh to many scratches etc that i have had from other companies. Payments are fast and if not 1 phone call talk to a very nice person and money in account within 2 days.
Not the best price offered but based on other reviews decided to use them, have also used them before. No problems, posted phone as requested and the money was paid via BACS in two days as promised. Very efficient service.