Extremely efficient organisation. Agreed price on line, printed free post label, put in Jiffy bag and posted. No quibbles and payment received within two days. I chose Amazon vouchers as you get a slightly better deal and I buy quite a lot from Amazon anyway. Would not hesitate to use them again.
Very fair value shame it was not free postage, but even deducting the postage it was still more than most. Also money transfered into bank very quickly no hassle, overall no complaints would use again without doubt.
I have no hesitation in recommending Fonebank. Their process is simple and easy to follow and they pay the same day as they receive the phone. They pay a good rate and are much better than other phone recyclers.
Communication was excellent, the process of sending the phone to them was so simple and the day after I posted it, I had an email to say they had received it. they informed me they were transferring the money the following day, and they did. No aggro, highly recommended, thanks!
Service was awful I was given the wrong information and when I called to speak to an advisor she didn't have the time if day to deal with me and just wanted to pass me to a manager ! Will be thinking very carefully as to whether I use this service again or not ! Especially after the comment from the advisor which was "even if u don't sell us your phone it does not matter we get so many yours won't make a difference " not the way customers should be spoken to !
I was very surprised to find how easy it was to trade in my old phone. It all happened in about 3 days! Unlike some other sites I found it trustworthy and the price they quoted was honoured. I would use PhoneBank again with no hesitation. Excellent!!