Footasylum reviews

Footasylum reviews

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5.2
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Bad Customer Service

I had ordered an item online for £29.99, the day after I had ordered, i saw the item reduced further to £19.99. As a result, I had called their customer service team to request a refund of the difference. The lady I had initially spoken with did say that is fine but to email them so that the Manager could authorise the refund. A day later, I did not receive any response to my email therefore had called the customer service team again just to make sure that they had received my email. However, this time the customer service rep was very rude and said there is nothing she can do as prices can change at any time and that I will receive an email to confirm this. THIS IS NOT GREAT CUSTOMER SERVICE AT ALL, I DOUBT I'D BE SHOPPING THERE AGAIN, EVEN THOUGH THE PRICES ARE COMPETITIVE!
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would not shop online with them again

i returned an internet purchase and had to wait ages for a refund and had to call them several times as they didnt send me any notification emails. they say it can take up to 30 DAYS to be refunded which i think is unsatisfactory, people cant be expected to wait a whole month for their money back!
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Poor customer service

I bought a pair of trainers and unfortunately they didn't fit my boyfriend. When I tried to exchange them I was a few days over their 14 day policy. I foolishly purchased online without reviewing the policy but presumed they would be in line with their main competitors. This was not the case...... So now I have a pair of trainers that won't fit and even although they are still a current line they have refused to exchange them! Better customer service can definitely be found elsewhere!
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Perfect

Ordered some Dr. Martens on sale, but in the wrong size. After placing the order I couldn't change it on the website, so I called them and explained that I wanted another size. There were no complications and I recieved the boots in the right size a week later. Will definately shop at footasylum again!
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GREAT!

Highly recommend. Bought a nice hooded top from these guys and went for delivery to store to pickup. Went into store and loved the top and customer service was top notch.

Really impressed and will shop again!!!
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great exclusive items

I was looking for something to stand out from the crowd and found an amazing Franklin and Marshall black label hoodie and a king rapper sweatshirt from projekt ny. I will definitely be back to shop at footasylum.
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Store has helpful staff

Purchased some Ugg boots at Christmas in the sale, which were none returnable.

My wife didnt like the colour I chose, so they simply allowed me to swap them for a cheaper per my wife preferred.

Gave me a voucher for the remaining balance and it got me a new top for valentines day.

The staff in store are really young and trendy but are so helpful - this combination is sometimes hard to come by.

Thanks footasylum

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