i returned an internet purchase and had to wait ages for a refund and had to call them several times as they didnt send me any notification emails. they say it can take up to 30 DAYS to be refunded which i think is unsatisfactory, people cant be expected to wait a whole month for their money back!
I bought a pair of trainers and unfortunately they didn't fit my boyfriend. When I tried to exchange them I was a few days over their 14 day policy. I foolishly purchased online without reviewing the policy but presumed they would be in line with their main competitors. This was not the case...... So now I have a pair of trainers that won't fit and even although they are still a current line they have refused to exchange them! Better customer service can definitely be found elsewhere!
Ordered some Dr. Martens on sale, but in the wrong size. After placing the order I couldn't change it on the website, so I called them and explained that I wanted another size. There were no complications and I recieved the boots in the right size a week later. Will definately shop at footasylum again!
Purchased some Ugg boots at Christmas in the sale, which were none returnable.
My wife didnt like the colour I chose, so they simply allowed me to swap them for a cheaper per my wife preferred.
Gave me a voucher for the remaining balance and it got me a new top for valentines day.
The staff in store are really young and trendy but are so helpful - this combination is sometimes hard to come by.
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