I have now bought several times from Fotosense, including a Nikon D600 and lens. Followed by GoPro Hero 3+ and visited their small retail outlet at Bolton. Service and help is first class couldn't have asked for more. The people who own the company are at the retail outlet and most happy to help. The price is also very competitive, top company.
I ordered a Panasonic camera bundle that included an extended warranty and an SD card on a Sunday night, choosing standard (free) delivery. The camera and SD card were delivered the following Wednesday by DPD. However the SD card wasn't the one described in the offer. I sent Fotosense an email and got a reply within an hour saying that the correct card had been sent out with a prepaid envelope to return the old card. The card arrived the next day. Although I received the wrong item at first, Fotosense rectified the problem very quickly and at no expense to me. I'd definitely recommend this company to anyone
I was looking for a good 10 x 50 Spotting Scope and although the same model was available elsewhere on-line, fotosense were the cheapest.
Knowing that cheapest doesn't always pay I referred back here to TrustPilot to see what was said about the company and all I found were glowing reports.
In for a penny as the saying goes and the order was placed midday on Thursday 8th August with the Second Class Recorded delivery option. Later the same day I received an email saying that the item had been despatched and today, Saturday, the delivery was completed Couldn't ask for better.
Well done fotosense! Excellent service and a real quality item supplied. You are now bookmarked for the future.
With so many suppliers out there, I expected the same sort of service and after sales consideration. I was wrong! The delivery of my flash gun was almost instantaneous! Three months later i damaged the item and returned it on a Saturday........I got a replacement on TUESDAY!!! Trina, who is in customer service efficiently and politely answers all emails. Excellent company!
When I was looking for a new camera bag - Billingham Hadley large - Fotosense seemed to be the only web store in whole Europe selling this bag for a reasonable price. I placed my order Aug. 21st, Fotosense mailed it on Fri 24th and my bag was in Mikkeli, FINLAND on Mon. 27th. Now I can start my trip with my new camera bag as I planned. Well done Fotosense!
Searching the web for a new camera bag / rucksack I found this company. Now my loft is full of camera bags bought off the net - ask my wife - none of which do the job properly. I was delighted to find the company were a 20 minute drive from me, and a phone call told me they had a small retail shop. A quick visit later - I was sorted. Thanks to the sales staff who spent time with me, sorted out what I needed, brought out every model I wanted to try, waited whilst I loaded all my gear to test.
I ended up with a model I hadn't researched, which i had nearly rejected because it didn't have a laptop pocket. Rejected - until the helpful sales person pointed out a zip front - which just took my laptop - so sale made. I'd visit this company again, and not hesitate to order off the web from them. Ian Townsend, Blackburn
I have ordered a few things from them cameras, SD cards and a tripod. Once the SD card cases arrived damaged but I could still use the cards. The other time I ordered a camera and they did not tell me that it was out of stock until I called them. I cancelled the order. After a week or so they refunded the money.
Ordered an item listed as in stock. After six days emailed an enquiry, never received a reply. After ten days, still having had no communication other than the initial order confirmation, checked again and found the items to be listed as "out of stock, on backorder".
Never again will I blindly choose the cheapest price seller. Wish I had found Trustpilot before I made my purchase from Fotosense. I bought a Tripod Bag from them on 12/12/11. It was out of stock but expected to despatch on 21/12/11. After many more emails with new expected despatch dates, I finally had a delivery on 19/01/12 but it was the wrong item. I couldn't believe it after all that time! I was asked to return the incorrect item at my expense and include a letter explaining why the item was being returned as there could have been a warehouse mistake and then they would send me the correct item and refund my expenses. NO APOLGY! On 25/01/12, after another email from me to see if my return had arrived, I received my first "sorry" for any inconvenience and notification that the correct item was on its way. On 26/01/12, just one and a half months after ordering, I finally received my tripod bag. Needless to say, it took another 5 weeks and another email from me before I recovered my postage costs which didn't include the petrol to drive to the post office and back. Was it worth the few poounds saved? IT WAS NOT. My next online purchase was made only after consulting Trustpilot as will be the case for all future purchases.
I ordered a Trophy Cam on the 19th December for delivery to my Portsmouth address. I paid by Mastercard and payment was accepted. Still waiting for the goods as of today. They now tell me they cannot accept my card because it is not secure and there could be a potential fraud!!! They took the payment and it was authorised.
I am now cancelling the transaction and closed my account with them.I await a full refund. I will never use them.
WELL DONE FOTOSENCE ! This is my second purchase from you . Filters previously and now after only ordering online at approx 13.30pm on the 29th Dec 2011 I received my GH 2 Panasonic Camera Body ( Excellent Low Price ) on the 30th Dec at 08.30 this morning after requesting a 48 hr Delivery Service . The Panasonic packaging arrived in a well protected plain foam packed box along with the paperwork and a discount offer on camera bags . Great Website to search and view and MANY THANKS to the gentlemen whom I spoke to via telephone at the Bolton Units for what he has done for me . Thoroughly Pleased with purchase and the whole experience . HAPPY NEW YEAR ! and " WELL DONE FOTOSENCE "
DO NOT USE!!! When you see fotosense, run away. They are just looking for ways to screw people lifes. The prices are not that low afterall. Use any other supplier, but NOT this one. Staff in a Kebab shop is more helpful than fotosense.
What a joke, I'll never use them again for the following reasons.
1) when trying to place an order their website said that they had been unable to charge my credit card so after 2 attempts I gave up and used my paypal account. But when I checked my account a few days later they had in fact charged me for both attempts - so I had been charged 3 times in total. 2) Item was listed as 'in stock' but the next day I get an email to say that the item was actually out of stock and I would have to wait 3 weeks so I asked to cancel and have a refund 3) They only cancelled and refunded 2 of the 3 orders, which meant that 3 or so weeks later I received an email to say they were dispatching the order. When I contacted them to explain that the order should have been cancelled and refunded already was was told just to refuse delivery and that I would be finally refunded upon its return. Why couldn't they stop it from being despatched? 4) I'm still waiting for my refund nearly 2 months after placing the order and almost a month after they received the unwanted parcel back. 5) To top it of, the emails from customer service have been very blunt, unapologetic, and rude.
I used to buy direct from Fotosense a few years ago when I lived in the North and found their premises and prices very good. Since moving back South I have bought quite a few items from them mail order on the T'Internet and always found their service to be good. I recently bought a Slik Monopod which went AWOL in the postal system. Fotosense sent me another one and upgraded the delivery with no qiubbles. Well done Fotosense !
Well, I've learned my lesson not to go with the lowest prices on the internet as this often means cheap service. And in my case it was exactly that!
My story: I order three items (all items in stock/low stock) for £1000. After zero response of any kind for few days I decide to call them. I ask a lady with poor English where's my order. The lady replies that the items are out of stock and it will be 3 weeks. I say I can't wait and I want a refund. Before I know it the lady calls me they found the items and they are despatched today. The parcel arrives next day as promised BUT: – the original Elinchrom packaging is in a bad state, it's been opened and retaped again. Looks like it's been tossed around a dirty basement, – one item completely missing and not on the invoice, – third item on the invoice but nowhere there; eventually found hidden in the box with Elinchrom flash lights. No information whatsoever why they didn't send one item. I call them again. A gentleman says it's out of stock and it will be 3 weeks. I ask for a refund which he agrees to do. I mention all of the above to the man but he starts to complain about a system being down, a website being repaired, etc.
So, in short, I don't recommend them. No communication, misinformation, poor customer experience, questionable handling of goods.
I really would not recommend these people. Their responses are unhelpful at best. They will offer you zilch advice. I bought a bundle with a 3 year warranty included. When my bundle arrived, there was only a standard 1 year warranty. I asked where my 3 year warranty was. Then I asked again - and got some kind of poorly constructed 1 sentence answer that did not answer my question. I asked again and they said "on the side of your card" Well it ain't. I'll keep asking until I get my 3 year warranty in writing - DONT WORRY FOTOSENSE I AM PATIENT ! In the meantime, do yourselves a favour and support your local photo shop - face to face !
Brought Bowens 500R kit, ordered it at 3pm and requested quick delivery and it arrived the next morning in perfect condition. Its rare to get such great reliable service online these days. Will def. shop from here again.