i want to thank foxster for the great service and product they are able to provide and also for the very reasonable prices of clothes.
the delivery was on time every time
im very happy to buy from you guys again and again
Ordered 2 items on Friday last. Ordered because they had stock and offered rapid delivery.
No confirmation email at all.
Chased for confirmation on the Monday 'Goods dispatched today'
No sign of goods, still no confirmation.
Chased Thursday. Lost in post, apparently. Given an invalid tracking number.
Asked for refund or replacement goods. No answer.
I've paid for stuff I haven't had, and Foxster don't appear bothered. When asked why there's no email confirmations 'We're moving systems'
Only email I've had other than one from customer service is this one asking me to rate them. Sickening.
Avoid this company. Flash, impressive web site but clearly unable to deliver the goods.
Edit that afternoon:
I notice Foxster have found time to reply to this review, but not to my email from yesterday. I still have no goods or refund, and no notification as to how they propose to resolve the issue.
Foxter: You've taken nearly sixty quid off me for nothing. Sort it out, please.
After waiting 7 days they had still not dispatched my coat so i rang to cancel the order. They told me it has already been dispatched, it was then posted the following day. Unfortunately it didn't fit and so i returned the coat. After 7 days i had heard nothing from them so i sent an e-mail to enquire what was going on, i was told they would look into it and get back to me the following day. Two days later no reply, i sent another e-mail no reply. Because i paid by paypal i could open a dispute with the company it was only then i got a refund even then then money didn't appear back in my account for another 3 weeks. It seems to me this is an incompetent company and i highly recommend you shop elsewhere.
I would like to further confirm that these people are liars. The company response below claims :
'ordered, dispatched, returned by the customer and then refunded within 15 working days'
This is just not true it was actually 36 working days between the order and recieving my refund.
See other negative reviews !
Placed an order on Wednesday pm, received an email Thursday to say order had been dispatched, and received goods this morning (Friday). Order well wrapped and delivered 1st class, signed for. Cannot fault them. Will definitely use this site again. :)
I ordered a Gore top from Foxster, paid for it, was e-mailed to say it had been despatched, and then days later was e-mailed to say it was out of stock. E-mails between me and Foxster resulted in them sending me a list of Gore tops which they assured me were in stock... so I ordered one, paid for it.... and again, days later, was told that my payment would be refunded as this top was also now out of stock. AAgh!
I bought a Gore Bike Wear Path Mens Cycling Jacket at a very competitive price. Yet to try it in anger, but Gore Tex has never let me down.
Jacket arrived quickly as ordered.
Purchased a Gore cycle jacket which was the cheapest anywhere online, excellent product, prompt delivery...All good
Foxsters is not the fastest retailer to say the least as it took more than 2 weeks to receive my order. When they arrived I was delighted with my Gore gear, which was at a huge discount. I would happily buy from them again, but not if I needed them to deliver promptly.
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