I have used this company for years without a problem. I was surprised to see so many really bad reviews. Maybe things are slipping but my latest order was fine like every other i have had from them. I am especially worried by a few of these reviews that suggest that products might not be the genuine article. That would be business suicide if they were doing that. I have certainly never had that problem with them. They do sell testers and products that are not boxed but they are marked as such on the website. I have never had an unboxed item that should have had a box. My only niggles are that their range is not as good as cheapsmells and the website is more fiddly too. Postage is dearer if you are just buying 1 item but you save if you are buying several things.
Update : hmm have had a dodgy experience with them since this review. I reviewed a poor quality product (it was V cheap) and they have not put my review on the website. There are more positive reviews on the same product. If they are picking and choosing only positive reviews this is misleading to customers.