Absolutely terrible. I recently bought Kardashian Gold from this website as a present for my sister. The package arrive very quickly but unfortunately there was no cellophane on the box and the lid of the perfume was missing! I have emailed fragrance mad 3 times and have still yet to receive an answer from them. Don't buy from this site, pay the couple of pounds extra and get it from a website where you'll receive all of the product.
I ordered something in error and only realised later that evening I'd bought the wrong item after I read an email confirmation saying the item was ready for despatch. Sent them a web message asking if they could change my order (not expecting it could) but the next morning I received a friendly email saying it was no problem and my order would be changed and posted out that day. What a refreshing change to have great customer service online. Highly recommend this firm.
Second time I have used Fragrance Mad and I cannot believe the service, speed, quality of goods and fabulous prices. I even telephoned with a query and this was answered immediately. Cannot think of any bettter service experience - keep it up
I had an e-mail through about their clearance offers so SHARED the deal for others to enjoy on a money saving forum but then Fragrance Mad PUT THE PRICES UP of the goods I had recommended , now that is just downright greedy!
They also just REMOVED my comments from their Facebook page which is always dodgy , so no explanation & I WILL NOT be using or recommending ever again as I will never recommend a company I do not TRUST!!!!